Note fondée sur 188 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Very attentive and kind personel
I enjoyed the vintage feel of the properly
Great price!
Commentaires de Gestion de l’hôtel
11 oct. 2024 par GM_Hotel Evernia , Gestion de l’hôtel
Thank you for your feedback, Reginald! We’re thrilled to hear that you found our team attentive and kind. Creating a welcoming atmosphere is important to us, and it’s great to know you appreciated the vintage feel of our property. Your support means a lot, and we hope to welcome you back for another enjoyable experience soon!
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Very convenient to everything, friendly staff, safe, clean and comfortable!
Commentaires de Gestion de l’hôtel
4 oct. 2024 par GM_Hotel Evernia , Gestion de l’hôtel
Thank you so much for the amazing review and rating, Brian! We are so happy to hear that you enjoyed these aspects of your stay. We hope you stay with us again soon, so we may provide you with another convenient and comfortable trip!
par un voyageur
Publié le 14 sept. 2024 sur Hotels
I can't recommend against this place enough. There is no parking, only street parking, & that meant having to wake up at 7am to put money on the meter or risk getting a ticket. The air conditioning in my room didn't work, and it was never addressed despite me informing the issue the next day, when i got a message asking how my stay was going (& i was on the 3rd floor with all the heat that rose up). The microwave didn't work, either, and i was forced to throw away the food i couldn't cook. There is no elevator, the stairwell and upper halls are not air conditioned, so if you're staying on an upper floor, it will be like ascensing into hell as you climb the stairs. They also kept my entire security deposit for an issue that was not my fauly & was ultimately a direct resuly of my air conditioning not working properly. Idk how they can charge so much for something so uncomfortable.
Commentaires de Gestion de l’hôtel
5 nov. 2024 par GM_Hotel Evernia , Gestion de l’hôtel
Hi Angela, we appreciate you taking the time to share your thoughts, and we're sorry to hear that your stay did not meet your expectations. We understand the frustration regarding parking and the lack of an elevator; however, these details are indeed mentioned on our website.Still, we apologize if this caused any inconvenience. We strive to address any maintenance issues promptly, and so we are sorry the air conditioning and microwave problems weren't resolved during your visit. We are working hard to address these issues to ensure our guests continue to have great stays.Regarding your "deposit", this issue derives from your choice of smoking within the room. Our rooms are smoke-free, and so the consequence in turn is, unfortunately, the charging of a smoking fee. The 3rd floor ended up smelling like cigarettes after your stay, and we had to shut down your room for multiple days after you checked out. We received many complaints from other guests on the floor, and so, we charged you 75 dollars as a smoking fee.We hope this response provides some clarity for you in the frustrations you claim to have experienced with us.Again, we thank you for sharing your concerns, and hope you have safe travels.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
May was fantastic. Extremely helpful and provided amazing service.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par GM_Hotel Evernia , Gestion de l’hôtel
Keziah, thank you for your kind words about May! We're thrilled to hear that she provided you with fantastic service and that you found her helpful. Our team strives to create positive experiences for our customers, and it’s great to know that May made such a strong impression. If there's anything else we can do to enhance your experience or if you have suggestions for improvement, we’d love to hear your thoughts. We appreciate your feedback!
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par GM_Hotel Evernia , Gestion de l’hôtel
Thank you for the rating. If you’d like to share any details about your experience, we are always looking for ways to improve.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par GM_Hotel Evernia , Gestion de l’hôtel
Really appreciate the rating. Care to share any details?
par un voyageur
Publié le 1 sept. 2024 sur Expedia
April is an amazing person. Helped me with the check in. Property is older but maintained. There is a moldy smell in the hallways but other than that everything was fine.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par GM_Hotel Evernia , Gestion de l’hôtel
Thank you for your feedback, Phillip! We're glad to hear that April made your check-in process smooth and enjoyable. We appreciate your understanding regarding the property's age, and we're always striving to maintain a comfortable atmosphere for our guests. Your mention of the smell is important to us, and we'll definitely look into it to ensure a better experience for everyone. We're grateful for your insights and hope to welcome you back soon for an even better stay!
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par GM_Hotel Evernia , Gestion de l’hôtel
Thanks for the great rating! Care to share any details?
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Everything was great
Commentaires de Gestion de l’hôtel
14 août 2024 par GM_Hotel Evernia , Gestion de l’hôtel
Hello Dena! We are so pleased to hear that you had a good experience with us. Thank you sincerely for taking the time to rate us and write us such a lovely review. We hope to welcome you back soon!
par un voyageur
Publié le 22 juill. 2024 sur Expedia
My flight was a few hours late because of the worldwide computer / internet glitches, and when I got there they had completely canceled my reservation but went ahead and charged me for 4 nights stay and wouldn't refund any or give me a room or nothing.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par GM_Hotel Evernia , Gestion de l’hôtel
Hi Gina, we are incredibly sorry to hear about the negative experience you had with your reservation. Unfortunately, according to our records, you did not show up for your reservation, nor did you reach out to communicate any conflicts. We did not receive any messages from you or Expedia until days after the reservation. For this reason, no refund can be administered. We apologize for any inconvenience this may have caused. We take customer feedback seriously and will be looking into this matter further to ensure it does not happen again in the future. Thank you for your feedback, we hope you have safe travels.
