Note fondée sur 859 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,5 Service et personnel
3,2 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 avr. 2024 sur Expedia
Unique :très grand lit confortable et très grande douche
le moins :insonorisation avec la chambre communicante
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Merci d'avoir pris un moment pour laisser un avis, Normand. Le personnel et moi-même du Red Roof Inn PLUS+ West Palm Beach apprécions votre note de 4/5 suite à votre séjour. Je suis heureuse que notre lit grand et confortable ainsi que notre grande douche vous aient plu. Cependant, vous avez indiqué que l'insonorisation avait besoin d'être améliorée. Votre satisfaction est importante pour Red Roof, c'est pourquoi nous prendrons en compte les commentaires que vous avez fournis dans le but d'apporter des améliorations afin de garantir que nous offrons une expérience exceptionnelle à nos clients à l'avenir.Merci encore d'avoir partagé votre expérience. Nous espérons que vous nous donnerez l'opportunité de vous offrir un séjour encore meilleur lors de votre prochaine visite dans la région.Sincèrement,Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 24 mars 2024 sur Expedia
Endroit vieillot manque d'entretien mais propre
Commentaires de Gestion de l’hôtel
25 mars 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Chère Esther,Tout le monde ici au Red Roof Inn PLUS+ West Palm Beach était fier de voir votre note de 4/5. Je suis heureux que vous ayez trouvé notre hôtel propre. Cependant, vous avez déclaré que l'hôtel manquait d'entretien. Notre équipe Red Roof s'engage à satisfaire nos clients, vos commentaires seront donc pris en considération car ils nous aideront à améliorer notre expérience client.Merci encore d'avoir partagé votre expérience. Nous espérons que vous nous donnerez l'opportunité de vous offrir un séjour encore meilleur lors de votre prochaine visite dans la région.Sincèrement,GabrielleRed Roof ManagementRediResponse Specialist
par un voyageur
hôpital abandonné
Publié le 11 nov. 2022 sur HotelsHorrible!
On m'a donné une chambre qui n'était pas nettoyée,
il y avait des cheveux partout.
J'ai réclamé 2 fois mais rien ,aucune amélioration.
La responsable du groupe d'entretien, m'a dit qu'elles avaient trop de chambres à entretenir .
Commentaires de Gestion de l’hôtel
16 nov. 2022 par Edgar Belmonte, Gestion de l’hôtel
Dear Bobby,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS WEST PALM BEACH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for any issue you may have experienced.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
par un voyageur
Publié le 13 mai 2022 sur Hotels
Mauvaise expérience
Commentaires de Gestion de l’hôtel
17 juin 2022 par Edgar Belmonte, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WEST PALM BEACH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for any issues you may have experienced.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Everything was great
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Cassandra,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ West Palm Beach. I was happy to read that everything was great, resulting in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
par un voyageur de West Palm Beach
Publié le 4 oct. 2024 sur Expedia
it is a cool stay
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Michael, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ WEST PALM BEACH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Albert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST PALM BEACH and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Hi Ohio,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn PLUS+ West Palm Beach. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Christina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST PALM BEACH and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Albert,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Palm Beach and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRedRoof ManagementRediResponse Specialist
