Note fondée sur 194 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
2,7 Service et personnel
2,6 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Worst hotel experience. The room was supposed to be non smoking and there were cigarette burns in the comforter, it looked like it had never been washed. The mattress was filthy. We only stayed about 45 minutes and had to get out of therr.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Chalane,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn West Point. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean mattress, the unpleasant experience at the property and other issues mentioned. Please accept our sincerest apologies for the impact these issues had on your stay. At Red Roof we strive to deliver a clean, comfortable and value-based stay to all guest, so it was disheartened to read that this was not met during your visit with us. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 15 sept. 2024 sur Expedia
I like my room is cleaned every day and the owners are great
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Christopher, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WEST POINT. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the cleanliness and great staff. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Infestation
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Brandt,I appreciate you sharing your feedback following your stay at the Red Roof Inn West Point. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pest at our hotel. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have brought your feedback to management's attention in an effort to address your concerns. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Jarrod, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST POINT and I appreciate your 10/10 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 17 août 2024 sur Hotels
This place should be shut down or reviewed by a health inspector.
Commentaires de Gestion de l’hôtel
18 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Monica,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn West Point. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. I was saddened to read that your stay fell short of your expectations due to the property not being to your liking. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur de valley
Publié le 20 juill. 2024 sur Expedia
Quite
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Kimberly, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN WEST POINT regarding the quiet area. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello George, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST POINT and I appreciate your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 4 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Brandi, We at the RED ROOF INN WEST POINT are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 30 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Kimberly,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn West Point and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay. should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 21 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Benny, We at the RED ROOF INN WEST POINT are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
