Note fondée sur 190 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
2,7 Service et personnel
2,6 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 août 2024 sur Hotels
This place should be shut down or reviewed by a health inspector.
Commentaires de Gestion de l’hôtel
18 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Monica,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn West Point. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. I was saddened to read that your stay fell short of your expectations due to the property not being to your liking. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur de valley
Publié le 20 juill. 2024 sur Expedia
Quite
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Kimberly, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN WEST POINT regarding the quiet area. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello George, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST POINT and I appreciate your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 4 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Brandi, We at the RED ROOF INN WEST POINT are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 30 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Kimberly,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn West Point and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay. should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 21 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Benny, We at the RED ROOF INN WEST POINT are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
CLEAN UP ! ! !
Publié le 8 juin 2024 sur HotelsOverall the stay was awesome. I have stayed in several Red Roof Inns and they picture perfect photos when it comes to cleanliness is always untrue. I think these hotels would be wonderful if they are cleaned daily, occupied or not.
Commentaires de Gestion de l’hôtel
9 juin 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Valued Guest, for taking the time to write a review of your stay at the Red Roof Inn West Point. We appreciate your 10/10 rating following your stay. However, please accept our apologies for the issue you had with the cleanliness of the room you were assigned. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 7 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juin 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Brandi, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST POINT and I appreciate your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 13 mai 2024 sur Hotels
Wa good enough for one night stay.
Commentaires de Gestion de l’hôtel
14 mai 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Lesa,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN WEST POINT. At Red Roof we are happy to know that you made us your choice of stay and had a good enough stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Ny stay
Publié le 4 mai 2024 sur HotelsNasty room. I left in the midnight hour.
Commentaires de Gestion de l’hôtel
5 mai 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Ditristian,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn West Point. It's saddening to hear that your stay fell short due to indicated unclean conditions. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,RecordoRed Roof Management Rediresponse Specialist
