Note fondée sur 888 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Quebec
Publié le 26 nov. 2023 sur Expedia
Convinient l’y located
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Linda,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Springfield. I am glad to read that you were pleased with our location as you mentioned that it is conveniently located. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
19 oct. 2023 par Carla Red Roof Management , Gestion de l’hôtel
Hello Karina, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ West Springfield we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 12 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
13 juill. 2023 par Lis D., Gestion de l’hôtel
Hi Daniel, Thank you for taking the time to score us a 5 out of 5! We are so happy that you enjoyed your stay with us. We look forward to seeing you in the near future! Thank You!
par un voyageur
Tout est parfait
Publié le 3 janv. 2020 sur HotelsVraiment nice comme hotel. Propreté irréprochable. Spacieux et confortable.
Commentaires de Gestion de l’hôtel
3 janv. 2020 par Lis D., Gestion de l’hôtel
Thank you!
par un voyageur
Publié le 11 nov. 2019 sur Expedia
Cet établissement est situé à proximité de restaurants que nous pouvons rejoindre à la marche. C'est dommage qu'il n'y ait pas de service de déjeuner et un endroit où les occupants de plusieurs chambre peuvent se rassembler.
Commentaires de Gestion de l’hôtel
18 nov. 2019 par Lis D., Gestion de l’hôtel
Thank you for posting a review. We appreciate you as our customer and hope to see you in the near future. Thank You!
par un voyageur
Publié le 29 juill. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2019 par Craig U, Gestion de l’hôtel
Thanks for staying with us.
par un voyageur
Publié le 4 mai 2019 sur Expedia
Commentaires de Gestion de l’hôtel
29 juin 2019 par Craig U, Gestion de l’hôtel
Thank your for staying with us.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
The room was small very old had damages on walls door and tub had llle stained dirt. For 200 a night it’s a disgrace . Needs a major update to be charging those fees
Commentaires de Gestion de l’hôtel
29 sept. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Cammy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WEST SPRINGFIELD. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with size of the room, the upkeep and all the other concerns that you mentioned. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 27 sept. 2024 sur Expedia
No restrooms when u arrive. Room not ready due to lack of cleaning. I was told to walk to a restaurant for a restroom.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Maria,I appreciate you sharing your feedback following your stay at the Red Roof PLUS+ West Springfield. I was saddened to read that your stay fell short of your expectations due to the room not being ready when you arrived and not being able to use a restroom. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Clean, quiet and reasonable rates.
We stayed for The Big E.
Cozy bed. Cold AC. Great coffee in lobby.
LOVED that On The Border was
walking distance next door.
We had cocktails and a great meal after
The Big E
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Debra, Everyone here at the Red Roof Inn PLUS+ West Springfield was proud to see your 5/5 score. I am thrilled that our cleanliness, reasonable rates and the other highlights pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
