Ratings based on 581 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 11, 2024
Friendly staff and clean room.
by A traveller from Van Nuys
Posted Sep. 30, 2024 on Expedia
Definitely an older property with some parts upgraded, some parts not. Old fashioned key system but the door handle/lock assembly didn’t work. Housekeeping walked in without knocking. Hairpin on floor but otherwise pretty clean. Awful mattress but very nice lady at desk and easy checkin/checkout.
by A traveller
Posted Sep. 29, 2024 on Expedia
by A traveller
Posted Sep. 28, 2024 on Hotels
by A traveller
Posted Sep. 19, 2024 on Expedia
Pet friendly lodging, by the door parking, quiet area.
by A traveller
Posted Sep. 18, 2024 on Hotels
great little spot, staff very helpful and friendly ,,,, always a great stay and so close to the ferry
by A traveller
Posted Sep. 15, 2024 on Expedia
The cost of this Motel is definitely due to the location in Horseshoe Bay and not the amenities. It is very convenient for the ferry and for nearby Sea Dragon Charters, and close to numerous restaurants. The motel furnishing were a little old, but generally clean. The staff was very friendly and helpful and allowed us to store our luggage for a few hours before and after our stay, while we did other things.
by A traveller
Posted Sep. 15, 2024 on Hotels
by A traveller from Black diamond
Posted Sep. 14, 2024 on Expedia
For almost $400/night you have to phone for check in.(no one at the front door- it was locked). No ice for clients. Shower leaked water that extended to the door of the bathroom and shower grout was very mouldy especially at the bottom of the shower. The lady that was eventually at the desk was very pleasant and helpful. She let us in early as it was raining and we were on motorcycles….thank you for that!
Comment from Hotel Management
Sep. 14, 2024 by The Horseshoe Bay Motel staff, Hotel Management
Hi Elaine,We appreciate you taking time to review our property.You arrived at 1:30pm for check in, check in time is from 4pm, if our office is locked its because we were still cleaning our rooms and checking rooms or doing laundry or many other jobs that are required to do outside of the office. When you arrived we were doing these jobs, as a small business all staff help out with everything so if we leave our office to attend to other work required to do in our Motel, we put a sign on the door as you read which states, "We are on the premises, just attending to other duties" Please call the number if you need assistance and it is states our check in time. I'm so glad you were able to access your room earlier than check in time though as we did accommodate your needs. Unfortunately we cannot control the weather but at least we were able to attend to your needs, which I believe we did. Please understand that check out time is 11am and a lot of guests do leave early but there are also guests that leave right at check out time. So we have a short time to clean all our rooms, especially if we were busy the night before, we do have a system and it works for us. We do also welcome early arrivals. Our price is comparable to every other property on the North Shore, Prices have increased, our location and proximity to the ferry is extremely convenient and Horseshoe Bay is such a beautiful place to stay, sorry your feel the prices were high. The Motel does not have an ice machine, the building was built in 1963 and we have never had an ice machine, unfortunately due to the design and lay out of the building there isn't really a spot for an ice machine, we are extremely limited with space. I mentioned to you, the store right across the street has bags of ice for sale for a very reasonable price, you chose to go to subway I'm glad that they were was able to offer free ice to you, that was very kind of them. I apologize there was an issue with the shower, we will have that fixed and thank you for letting us know as we were not aware of this. I hope you at least enjoyed our location and the beauty of Horseshoe Bay, happy travels on the Island.Thank youThe Horseshoe Bay Motel
by A traveller
Posted Sep. 13, 2024 on Expedia
Horseshoe Bay is a unique part of the world. Excellent area for wildlife, seals fish, jelly fish. Fishing boat rentals and transport. Docks, RCM-SAR, Parks and Public areas clean and excellent Amenities. BC Ferries Port to Vancouver Island, Naniamo.
