Note fondée sur 971 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 août 2024 sur Expedia
Thé service
Commentaires de Gestion de l’hôtel
4 août 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Dear Jean,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the service which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 18 nov. 2023 sur Expedia
La sécurité est absente, des inconnus ont accès jour et nuit sans aucun contrôle. Ça fait peur et la propreté est absente. L'endroit est accessible. Il faut une bonne rénovation pour remettre cet hôtel ai standard.
Commentaires de Gestion de l’hôtel
19 nov. 2023 par Front Desk, Gestion de l’hôtel
Dear Roland,Thanks for staying with us. We appreciate your feedback!
par un voyageur
Publié le 6 sept. 2022 sur Expedia
Prêt de tout mais vieillot
Commentaires de Gestion de l’hôtel
7 sept. 2022 par front desk, Gestion de l’hôtel
thank you for the feedback.
par un voyageur de GALLOWAY
Publié le 29 sept. 2024
The sheet had a hole burned into it, floor was sticky, and the bed made noise on the left side whenever I moved.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Front Desk, Gestion de l’hôtel
Dear Claudine,Thank you for your feedback. We will be addressing your concerns.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Lisa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I received your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par front desk, Gestion de l’hôtel
Thank you for the feedback.See you next visit.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Christopher. The staff and I at the Red Roof Inn PLUS+ Long Island - Garden City were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Tanay,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Long Island - Garden City. It's great to see you enjoyed your stay, resulting in a 5/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Carmen, We at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY are thrilled to have earned your scoring of 8/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Everything was great
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Rosemarie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Long Island - Garden City. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We are overjoyed to see that everything was to your liking. We strive to provide all our guest with the best customer service and all the comforts of home, so I am elated to see we achieved that with your visit. Thank you for your 10/10 rating. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
