Note fondée sur 922 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 août 2024 sur Expedia
Thé service
Commentaires de Gestion de l’hôtel
4 août 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Dear Jean,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the service which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 18 nov. 2023 sur Expedia
La sécurité est absente, des inconnus ont accès jour et nuit sans aucun contrôle. Ça fait peur et la propreté est absente. L'endroit est accessible. Il faut une bonne rénovation pour remettre cet hôtel ai standard.
Commentaires de Gestion de l’hôtel
19 nov. 2023 par Front Desk, Gestion de l’hôtel
Dear Roland,Thanks for staying with us. We appreciate your feedback!
par un voyageur
Publié le 6 sept. 2022 sur Expedia
Prêt de tout mais vieillot
Commentaires de Gestion de l’hôtel
7 sept. 2022 par front desk, Gestion de l’hôtel
thank you for the feedback.
par un voyageur de GALLOWAY
Publié le 29 sept. 2024
The sheet had a hole burned into it, floor was sticky, and the bed made noise on the left side whenever I moved.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Front Desk, Gestion de l’hôtel
Dear Claudine,Thank you for your feedback. We will be addressing your concerns.
par un voyageur
Publié le 21 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Chris, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 20 août 2024 sur Expedia
Rude and dirty
Commentaires de Gestion de l’hôtel
23 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Tanya,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. You expressed that the lack of cleanliness and the poor customer service you received from our staff hindered your experience. This was truly disheartening to hear, and we do sincerely apologize for the inconvenience it caused. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Samantha Red Roof Management RediResponse Specialist
par un voyageur de Staten Island
Publié le 18 août 2024 sur Expedia
…
Commentaires de Gestion de l’hôtel
20 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your review, John. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Bad receptionist
Publié le 18 août 2024 sur HotelsThe woman in the reception desk on the night of Saturday, August 17th, 2024.Was very rude and disrespectful. Answered my questions with attitude. She also stared at me and other guests in a very weird and rude way.
Commentaires de Gestion de l’hôtel
20 août 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Whitney, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 18 août 2024 sur Expedia
D
Commentaires de Gestion de l’hôtel
20 août 2024 par Sanesha RediResponse Specialist , Gestion de l’hôtel
Hello Christopher,Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Long Island - Garden City and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
