Note fondée sur 913 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 avr. 2024 sur Expedia
Sécurité, propreté et accessibilité
Commentaires de Gestion de l’hôtel
2 mai 2024 par GM_Viana Hotel and Spa, Gestion de l’hôtel
Salut Sonia! Merci beaucoup d'avoir pris le temps de partager vos commentaires positifs avec nous. Nous sommes ravis d'apprendre que vous avez trouvé notre établissement sûr, propre et facilement accessible. Offrir un environnement accueillant et confortable à nos clients est toujours notre priorité absolue, et nous sommes heureux de voir cela se refléter dans votre expérience. Vos aimables paroles sont vraiment appréciées et nous sommes impatients de vous servir à nouveau dans le futur. Si nous pouvons faire autre chose pour améliorer votre expérience, n'hésitez pas à nous le faire savoir. Merci encore!
par un voyageur
Publié le 26 août 2024 sur Expedia
It was very loud in the middle of the night, our room ended up being right outside the elevator and there were 2 wedding parties staying there! It was loud for hours and we were unable to get any sleep and to say it wasn’t cheap to stay there is an understatement. We were very disappointed in our stay!
Commentaires de Gestion de l’hôtel
18 sept. 2024 par GM_Viana Hotel and Spa, Gestion de l’hôtel
Stephanie, thank you for sharing your experience with us. We genuinely apologize for the noise disturbances you encountered during your stay. We understand how important a restful night is, especially when traveling, and it’s disappointing to hear that we fell short in providing that for you. Your feedback on the room location will be taken into consideration as we continuously work to improve our guest experience. We hope to have the opportunity to provide you with a much better experience in the future.
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par GM_Viana Hotel and Spa, Gestion de l’hôtel
Thank you for the great rating, Rueben. Care to share any details?
par un voyageur
Publié le 22 août 2024 sur Hotels
Was great especially we got great service from Mehmood and the front desk
Commentaires de Gestion de l’hôtel
18 sept. 2024 par GM_Viana Hotel and Spa, Gestion de l’hôtel
Hello! Thank you for your very kind review, we are thrilled that you had a good experience at our hotel! Thank you for the kind words about Mehmood and the front desk, we will pass your compliments along to them. We hope you stay with us again soon!
par un voyageur
Publié le 21 août 2024 sur Expedia
Great service and rooms
Commentaires de Gestion de l’hôtel
18 sept. 2024 par GM_Viana Hotel and Spa, Gestion de l’hôtel
Thank you, Rueben! We’re thrilled to hear that you enjoyed both our service and accommodations. Our team works hard to create a welcoming atmosphere, and it’s always rewarding to know our efforts make a positive impact. If you have any specific highlights or suggestions to share, we’d love to hear them. We look forward to welcoming you back for another great experience!
par un voyageur de Baltimore
Publié le 19 août 2024 sur Expedia
Microwave in room 311 need to be upgraded
Commentaires de Gestion de l’hôtel
18 sept. 2024 par GM_Viana Hotel and Spa, Gestion de l’hôtel
Casha, thank you for your feedback! We're glad to hear you had a mostly positive experience with us. We appreciate your suggestion regarding the microwave in room 311, and we'll certainly take it into consideration as we plan our upgrades. Your input is valuable in helping us improve our facilities and guest experience. If you have any other comments or suggestions, we’d love to hear them. We hope to welcome you back soon for an even better stay!
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par GM_Viana Hotel and Spa, Gestion de l’hôtel
Really appreciate the rating. Is there anything you’d like to share that we can pass along to the team?
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par GM_Viana Hotel and Spa, Gestion de l’hôtel
We’re thrilled to hear you had a positive experience. Is there anything you’d like to share that we can pass along to the team?
par un voyageur
Publié le 16 août 2024 sur Expedia
The staff communication was lacking. We asked for an extra night at same price the front desk staff agreed. Then the next morning the same staff stated no extra night was booked for us and the only available room is at much higher price.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par GM_Viana Hotel and Spa, Gestion de l’hôtel
Gamala, thank you for sharing your experience with us. We're truly sorry to hear that you encountered frustrations during your stay. It's important to us that our guests feel supported and informed, and so we want to provide some clarity to you. We are reviewing your feedback with our team, and we have found that you did request an extra night at the same price. We then asked you for a card to put down in order to hold the room, to which you responded that you would let us know. Since you never put a credit card down after this discussion, the room could not be held and was booked by another guest. Your experience matters, and we appreciate you bringing this to our attention. However, we must follow our policy in order to keep reservations organized and established. We hope you understand where we're coming from, and that you continue to have safe travels.
par un voyageur de lexington
Publié le 15 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par GM_Viana Hotel and Spa, Gestion de l’hôtel
Hi Sangeeta, thanks so much for rating us. Care to share any details?
