Avis Wallawwa

Dear Philipp, Allow me to start by thanking you for your time sharing your feedback regarding your experience at Wallawwa.I am delighted to know you enjoyed your time with us and it is always a pleasure to receive such great feedback. I have noted your comment regarding the rate of the airport transfer. Unfortunately, as we outsource our transportation, we are unable to make any changes to the rates.From the team at Wallawwa, we hope to see you again in the future!Yours sincerely,Wallawwa Team

Dear Sachi, Allow me to start by thanking you for your time sharing your feedback regarding your experience at Wallawwa.I am delighted to know you enjoyed your time with us and it is always a pleasure to receive such great feedback, particularly about the quality of service from our team, who work extremely hard to ensure all guests are looked after.Should you have any further feedback regarding your stay, please do not hesitate to contact us at your convenience.From the team and I at Teardrop Hotels, we hope to see you again in the future!Yours sincerely,Rehana Bartholameusz

Dear Mr. Abbas, Thank you for your comprehensive review of your stay at the Wallawwa. We are, naturally, dismayed by most of your comments and would like to sincerely apologise for any inconveniences caused during your stay with us. I am saddened to hear that you did not like our Mountbatten Suite which has been praised by many guests in the past. We do follow standard housekeeping procedures before the arrival of any guest, some of which include switching on the AC two hours before check-in, cleaning the plunge pool and testing all amenities in the room. We take full responsibility for the AC leak and hope you appreciated our swift response in providing an alternative room for your son. As you have witnessed, the Wallawwa is surrounded by acres of lush tropical gardens which in turn is also home to many birds, butterflies and unfortunately some creepy-crawlies. We do our best to ward off insects from getting inside the rooms and lobby area (via scheduled pest control visits) however sometimes they do manage to find a way in. That being said, we agree that it is not at all pleasant for anyone to be welcomed by a lizard when trying to make a cup of coffee! Thanks to your feedback the relevant department will request the pest controller to focus more on the concerns raised. We take all criticism constructively and make immediate arrangements to ensure that the guest experience is enhanced during the rest of the stay. We thank you for your acknowledgment of the staff trying their best to offer you a solution to accommodate your son. Finally, I thank you for your wonderful comments on our food, staff and overall ambiance at the Wallawwa, and earnestly hope that you visit us again to enjoy a better stay. Best Regards The Wallawwa