Note fondée sur 629 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 août 2024 sur Expedia
par un voyageur
Publié le 10 juill. 2022 sur Expedia
par un voyageur
Publié le 3 juill. 2018 sur Hotels
par un voyageur
Service impeccable
Publié le 28 juill. 2013 sur HotelsLes services et équipements de l’hôtel
par un voyageur
Publié le 20 oct. 2024
We arrived at the hotel at 11:30pm to check-in. Even though I had a reservation (made 4 weeks in advance) and had it confirmed with hotel, we were told there were no rooms available and that a wedding group had booked 3 weeks in advance. We had no choice but to drive 2 hours home - after a very long day. The best we were given was that it was Travelocity's error. No accountability was taken even though I had spoken to the actual hotel weeks prior. I called Travelocity while in the hotel lobby and told it would be a 15 min wait for someone to speak with. After 40 mins, a representative apologized and then but me on hold another 10 mins only to be told the same information we were given at the hotel. It was now after midnight and we started our drive home. They connected us with another person who also put us on hold several times, only to be told we could drive 11 miles to the nearest available hotel room and that we would need to pay upfront. At this point I had zero faith, and said we did not want it. I was then asked if I wanted to keep my current reservation! The same reservation i had made 4 weeks prior, just spent over an hour with customer service explaining the hotel had no room for us. The problem is, as sorry as everyone told us they were, it wasnt going to change our situation. Extremely disappointed.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Nate - GM, Gestion de l’hôtel
Thank you so much for taking the time to provide us with your feedback. I wanted to extend our sincerest apologies regarding the issues encountered during check-in. I can assure you that your comments have been documented and will be utilized to improve upon our overall services.I hope that in the future, you will give us another opportunity to make things right.
par un voyageur de Wallingford
Publié le 7 sept. 2024
par un voyageur de Wallingford
Publié le 18 août 2024
Odd location, sort of tucked in near an industrial complex, trucks frequently in and out.
par un voyageur
Publié le 16 août 2024 sur Hotels
par un voyageur
Publié le 11 août 2024 sur Expedia
Clean and great staff. Breakfast choices good
par un voyageur
Publié le 4 août 2024 sur Expedia
