Note fondée sur 568 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 août 2022 sur Expedia
Le personnel était très sympathique et malgré que mon anglais est loin d'être parfait ils ont toujours pris le temps de bien comprendre mes besoin afin d'y répondre aux mieux. La chambre était vraiment propre ainsi que les lieux communs.
Commentaires de Gestion de l’hôtel
13 août 2022 par Mark Alvarez, Gestion de l’hôtel
Madame, Monsieur,
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.
Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.
Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
par Julie
Chambre correcte
Publié le 4 mars 2017 sur HotelsOn m'a chargé le coût de la chambre 2 fois et je dois attendre 7à 10 jour pour un remboursement... je ne suis vraiment pas impressionnée!!!!!!
Commentaires de Gestion de l’hôtel
7 avr. 2017 par Dorothy, Gestion de l’hôtel
So sorry for any inconvenience this instant my have causes-ed you, as to why this happened I am truly not to sure . Again we are sorry .
par un voyageur
Publié le 7 août 2024 sur Hotels
It was good we booked this hotel and paid a higher price to have the pool, and the pool was shut down this is the second time we ran into this issue
Commentaires de Gestion de l’hôtel
8 août 2024 par dd, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the pool being closed during your stay. We understand how frustrating this must have been, especially since this is not the first time you've encountered this issue.We strive to provide the best experience possible for our guests, and it's disappointing to hear that we fell short in this instance. Please know that your feedback has been shared with our management team, and we are taking steps to ensure that such situations are communicated better in the future to prevent any further inconvenience.Once again, we apologize for the inconvenience and thank you for bringing this to our attention.
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par dd, Gestion de l’hôtel
Thank you for the great rating .
par un voyageur de Calgary
Publié le 5 août 2024 sur Expedia
The beds were very comfortable and clean. We stayed here specifically to have our kids enjoy the waterslides in between commitments in town but unfortunately the pool/hot tub and waterslide weren't open or in working condition. An offer to reduce the price of our stay would have been nice. From what we were told the pool/waterslides are frequently in disrepair so make sure to call before you book if you are hoping to use the pool.
Commentaires de Gestion de l’hôtel
6 août 2024 par dd, Gestion de l’hôtel
Thank you for your feedback. We're glad to hear that you found the beds comfortable and clean. However, we deeply regret that the pool, hot tub, and waterslide were not in working condition during your stay. We understand how disappointing this must have been, especially for your kids, and we apologize for the inconvenience. We are also addressing the maintenance of our pool and waterslides to ensure they are consistently operational. We recommend calling ahead in the future to confirm the status of these amenities.Thank you again for your feedback. We hope you will give us another chance to provide a better experience for you and your family. If there's anything else we can do to assist, please let us know.
par un voyageur de Spirit River
Publié le 30 juill. 2024 sur Expedia
Hotel is nice.
We got a floor level room. Door to outside wasnt locked and when we opened it the trim came off with the flip lock.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par DD, Gestion de l’hôtel
Thank you for sharing your feedback. We're glad to hear that you found our hotel nice. However, we sincerely apologize for the issues you encountered with the door and trim in your room. This is certainly not the standard we strive to maintain, and we appreciate you bringing it to our attention.We have shared your comments with our maintenance team to ensure that these issues are promptly addressed and that similar incidents do not occur in the future.We hope you will consider staying with us again so we can provide you with a much better experience.Best regards,
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Loved this hotel, food at continental breakfast was very good. The hotel is very nice. We ended up being moved room as our jet tub did not work in our room. We ended up in the honeymoon suite that was exquisite. Very nice jet tub, large shower, nice kitchenette and a nice big couch to sit on to watch TV.
We really enjoyed our stay and our room, it was a lovely surprise to get the honeymoon suite as we were celebrating our wedding anniversary. The staff was really nice and friendly. We did not get to go to the pool but my nieces and nephew did and they loved it.
I do recommend this hotel it is very lovely!
Commentaires de Gestion de l’hôtel
31 juill. 2024 par dd, Gestion de l’hôtel
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us and that you found our continental breakfast to your liking. It's great to know that the room upgrade to the honeymoon suite added a special touch to your anniversary celebration. We apologize for the inconvenience with the original room and are glad we could resolve it to your satisfaction.Our team takes pride in providing excellent service, and we're happy to hear that you found our staff friendly and accommodating. We’re also pleased that your nieces and nephew had a great time at the pool.Thank you for recommending our hotel. We look forward to welcoming you back for another memorable stay!Warm regards,
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Mark Alvarez, Gestion de l’hôtel
Thank you Susan for that great rating.. We are looking forward to welcome you back..
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Pool and hot tub was really nice, and room was nice. Breakfast wasn’t that great as the staff didnt refill the food as it ran out or keep the plates and cutlery up. On the plus side Tim Hortons was right next door.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par DD, Gestion de l’hôtel
Thank you for sharing your feedback. We're glad to hear you enjoyed the pool, hot tub, and your room.We apologize for the issues you encountered with breakfast. Your comments about the food not being refilled and the lack of plates and cutlery are important to us, and we'll address these concerns with our team to improve our service.It's great to know that having Tim Hortons nearby was a convenient option for you. We appreciate your understanding and hope to welcome you back for an even better experience in the future.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Loved how we could park and walk in and out of our room right from outside
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Mark Alvarez, Gestion de l’hôtel
Hello Nicole,Thank you for that excellent rating..
