Note fondée sur 885 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,3 Service et personnel
3,2 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 oct. 2024 par The Boston Inn Westminster, Maryland Team, Gestion de l’hôtel
Dear Steve,Thank you for choosing to stay with us. We’re delighted to hear that you enjoyed your experience overall, and we truly appreciate your positive feedback. We look forward to welcoming you back soon and ensuring an even better experience! Best Regards, The Boston Inn Westminster, Maryland Team.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Check in was easy with no issues but once we got to our room #264 I realized in the future that we need to view our room before completing the check in. Had to have lights bulb replaced, not a problem but when employee stood on countertop barefoot and didn’t clean countertop we could only wonder how the rest of the room is cleaned. Toilet seat also needed replaced as it shifted 2 to 3 inches when setting. The room was outdated and everything well worn. Choose to only stay one night and seek other lodging arrangements.
Commentaires de Gestion de l’hôtel
25 nov. 2024 par The Boston Inn Westminster, Maryland Team, Gestion de l’hôtel
Dear Kenneth, Thank you for your feedback. We’re glad check-in was smooth, but we apologize for the issues you encountered in the room, including the cleanliness and maintenance concerns. This is not the experience we strive to provide, and we will address these matters with our team to ensure improvements.We hope you'll consider staying with us again in the future for a better experience. Best Regards, The Boston Inn Westminster, Maryland Team
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par The Boston Inn Westminster, Maryland Team, Gestion de l’hôtel
Dear Gerald, Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with us. Our team works hard to ensure every guest has a comfortable and enjoyable stay, and it's wonderful to know we met your expectations. We look forward to welcoming you back soon! Best Regards, The Boston Inn Westminster, Maryland Team.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par The Boston Inn Westminster, Maryland Team, Gestion de l’hôtel
Dear Robert, Thank you for choosing to stay with us. We're truly sorry that your experience did not meet your expectations. Your concerns about cleanliness and overall comfort are important to us, and we will address them with our team immediately. We value your input and will work hard to make improvements. We hope you'll consider giving us another chance in the future. Best Regards, The Boston Inn Westminster, Maryland Team.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The room stunk and dirty.. and no toilet paper at all in the room
par un voyageur
Publié le 16 sept. 2024 sur Expedia
The sign on the lobby checking in said if you stain the towels or sheets you pay for them?
Our sheets had stains on them when we got there plus crumbs in them and hair on pillowcase so the 2 nice people cleaning changed them immediately. Floor by the door had paint splatter. If we walked on the floor without shoes our feet got black...not clean.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par The Boston Inn Westminster, Maryland Team, Gestion de l’hôtel
Dear Debra, Thank you for choosing to stay with us! We apologize for the cleanliness issues you encountered. We're glad our team quickly resolved them, but this is not the standard we aim for. We'll address these concerns with our housekeeping staff to ensure it doesn’t happen again. We appreciate your understanding and hope to provide a better experience on your next stay. Best Regards, The Boston Inn Westminster, Maryland Team.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Motel was dated but clean. Beds were comfortable. It was pet friendly, but if you had a pet you had to stay in a smoking room even if you didn't smoke
All in all it was okay.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par The Boston Inn Westminster, Maryland Team, Gestion de l’hôtel
Dear Patty, Thank you for choosing to stay with us! We're glad you found the motel clean and the beds comfortable. We appreciate your comments about our pet policy, and we understand that staying in a smoking room if you don't smoke can be inconvenient. We're continuously reviewing our policies to better accommodate our guests' needs, and your feedback will help us improve. We hope to welcome you back in the future and offer a more enjoyable experience. Best Regards, The Boston Inn Westminster, Maryland Team.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
No maid service in between days for towels and everything you would expect for a multiple days stay !
Commentaires de Gestion de l’hôtel
28 sept. 2024 par The Boston Inn Westminster, Maryland Team, Gestion de l’hôtel
Dear Gregory, Thank you for choosing to stay with us. We sincerely apologize for the inconvenience caused by the lack of housekeeping services during your stay. Our goal is to ensure a comfortable and enjoyable experience for all of our guests, and we regret that we fell short in this instance. We will make sure to review our procedures to improve this for future guests. If you choose to stay with us again, please don't hesitate to let us know if there is anything we can do to enhance your experience. Your comfort and satisfaction are our top priorities. Best Regards, The Boston Inn Westminster, Maryland Team.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Ended up leaving early bc our room was covered in mouse droppings . They were around the microwave on the counter and all along the box spring by the headboard.When I told them we were leaving early bc of the this , they said they would issue a refund the following day for the remaining days . When the next day came , they said oh we can’t do that all we can do is give you a new room . I originally booked and was charged for a double queen NON smoking room , when we checked in they changed our room to a single bed smoking room . Complete rip off and scam artist. Health department and consumer protections will also be contacted . The room next to ours literally put mouse traps in their room and woke up to 3 dead / caught mice throughout the night .
Commentaires de Gestion de l’hôtel
12 sept. 2024 par The Boston Inn Westminster, Maryland Team, Gestion de l’hôtel
Dear Rebecca,Thank you for choosing to stay with us. We sincerely apologize for the issues you experienced and the inconvenience caused. This is not the standard we uphold, and we are taking immediate action to address the concerns raised. We appreciate your feedback and are committed to improving our service.Best Regards,The Boston Inn Westminster, Maryland Team
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Excellent place to stay!!! Staff is very friendly and helpful. They are always willing to go that extra mile night or day to make sure you have all that you need. Rooms are nice, clean and comfortable. Excellent Laundry and fitness facilities.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par The Boston Inn Westminster, Maryland Team, Gestion de l’hôtel
Dear Joy,Thank you for choosing to stay with us and for your wonderful review! We're delighted to hear that our staff made such a positive impact and that you enjoyed our clean and comfortable rooms. We also appreciate your feedback on our laundry and fitness facilities. We look forward to welcoming you back!Best Regards, The Boston Inn Westminster, Maryland Team
