Note fondée sur 401 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Hotels
The room was tidy but the toilet pipes stunk other people said there’s was the same but the worst was the double bed the mattress was so worn out it was flat and hurt our backs not good at all if they don’t have new mattresses il never stay again
Commentaires de Gestion de l’hôtel
10 oct. 2024 par The York Hotel, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced with the mattress and the unpleasant smell from the toilet pipes. This is not the level of comfort we aim to provide our guests, and we sincerely apologize for falling short of your expectations.Please know that we take your comments seriously and will address these concerns immediately. Ensuring a good night’s sleep is essential, and we will be reviewing the condition of the mattresses and looking into the plumbing situation to make improvements. We hope you’ll give us another chance to provide a better experience in the future.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
The property and the room although clean needs a revamp brought up to date and the room was very noisy
Commentaires de Gestion de l’hôtel
10 oct. 2024 par The York Hotel, Gestion de l’hôtel
Thank you for your honest feedback. We’re glad to hear that you found the property and room clean, but we apologize that the decor and noise levels did not meet your expectations. We understand how important a peaceful and modern environment is for our guests, and we appreciate your suggestion to bring the rooms up to date.Your comments will help guide our efforts as we plan for future renovations to enhance our guests' comfort. We hope you’ll consider staying with us again so we can provide you with a more enjoyable experience.
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Good value for money and friendly staff
Commentaires de Gestion de l’hôtel
10 oct. 2024 par The York Hotel, Gestion de l’hôtel
Thank you for your kind words! We're delighted to hear that you found the York Hotel to be good value for money and that our friendly staff made a positive impression on your stay. Providing great service and a welcoming atmosphere is always our priority.We look forward to welcoming you back soon!
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 oct. 2024 par The York Hotel, Gestion de l’hôtel
Thank you for rating us 4 out of 5! We’re glad you had a positive experience overall, and we’d love to know if there's anything we could do to make your next stay even better. Your feedback is always valuable to us.We look forward to welcoming you back to the York Hotel!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2024 par The York Hotel, Gestion de l’hôtel
Thank you for sharing your feedback, even though we're disappointed to hear that your experience didn't meet your expectations. We strive to provide the best possible stay for all our guests, and we sincerely apologize for not delivering on this occasion.If you're willing to share more details about what could have improved your stay, we would greatly appreciate it. Your insights will help us make the necessary changes to enhance our services and facilities.We hope you might give us another chance to provide you with a better experience in the future.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par The York Hotel, Gestion de l’hôtel
Thank you for the positive review and for rating us 4 out of 5! We're delighted to hear you enjoyed the service, food, and breakfast. If there's anything specific we can do to improve for your next stay, please let us know. We look forward to welcoming you back!
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par The York Hotel, Gestion de l’hôtel
Thank you so much for the perfect rating! We're thrilled to hear that you had such a great experience. Your feedback means a lot to us, and we look forward to welcoming you back for another 10 out of 10 stay!
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Great hotel, fantastic staff and great location.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par The York Hotel, Gestion de l’hôtel
Thank you for your fantastic review! We’re thrilled to hear that you enjoyed the hotel, found our staff to be fantastic, and appreciated the great location.We look forward to welcoming you back soon!Safe travels!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Lovrd our stay at the York Hotel. The bedroom was a little small for two adults, but we used it as a base whilst we ventured out around the local area. Great value for money. The staff were friendly and the food in the restaurant was outstanding.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par The York Hotel, Gestion de l’hôtel
Thank you for sharing your feedback! We’re thrilled to hear you enjoyed your stay at York Hotel and that our staff and restaurant made such a great impression. We understand the room may have felt a little cozy, but we're glad it served as a good base for exploring. We hope to welcome you back soon!
