Note fondée sur 879 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
TRES BIEN SAUF LE PETIT DEJEUNER DOMMAGE !
Publié le 23 oct. 2018 sur HotelsTrès bel hôtel et superbe chambre spacieuse, confortable, et joliment décorée. Nous avons apprécié le calme, l'environnement et la gentillesse du personnel. Juste dommage que le petit déjeuner soit pratiquement inexistant.
Commentaires de Gestion de l’hôtel
24 oct. 2018 par Katy R., Gestion de l’hôtel
Thank you for staying with us! We truly appreciate your feedback and hope to see you again in the future!
par un voyageur
Publié le 10 août 2024 sur Expedia
We have stayed here 2 or 3 times a year for many years. The last 2 times we stayed was very disappointing. I made special requests in person a week in advance, was told that there wouldnt be a problem meeting our requests and then none of them were actually met. I asked that the 3 rooms i booked be close to eachother and we ended up on opposite sides of the hotel and the person at the front dest simply told me they were fully booked and there's nothing they could do. The wifi is terrible. The beds are hard and uncomfortable. Unfortunately i will not be staying here any more.
Commentaires de Gestion de l’hôtel
11 août 2024 par Jenn, Gestion de l’hôtel
Hi Kristina! I am so sorry to hear that your most recent visit with us fell short of your expectations. When we receive guest requests we do try our best to honor them, but we cannot always do that. With the room types that you booked there were not those types next to each other so we tried our best by getting you on the same floor. In the future, if you book direct with us, we are able to make more changes with your reservation like giving upgrades to accommodate special requests. Thank you for your candid feedback and we hope that you will give us another try in the future.
par un voyageur
Publié le 9 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 août 2024 par Jenn, Gestion de l’hôtel
Thank you for your 5 star review! We are ecstatic to see that we have exceed your expectations!
par un voyageur
Publié le 8 août 2024 sur Expedia
Little noisy but nice place to stay
Commentaires de Gestion de l’hôtel
11 août 2024 par Jenn, Gestion de l’hôtel
Thanks so much for your 4 star review Ronie! Hopefully you will choose to stay with us again in the future so we can hit that 5 star mark!
par un voyageur
Publié le 7 août 2024 sur Hotels
Front desk is not always manned - you may have to wait to check in.
It is an older hotel... and some features are in need of repair - but those features are largely cosmetic.
Their website says they have high-speed fiber internet... but their wifi doesnt work at all and there are no internet jacks.
Commentaires de Gestion de l’hôtel
11 août 2024 par Jenn, Gestion de l’hôtel
Hi! Thank you for your candid feedback. We are working to increase our Wi-Fi speeds to help accommodate guest use when we are more full in the hotel. 102 rooms is a lot to get fast speeds of internet in while as close to the beach as we are. We hope that you give us another try in the future.
par un voyageur
Publié le 6 août 2024 sur Expedia
Did not like being in a "pet approved" room or the switch to the unreliable smart TV's as the WiFi was horrible. We were also across from the door to the stairs.
Commentaires de Gestion de l’hôtel
8 août 2024 par Jenn, Gestion de l’hôtel
Hi Bobbie!We are bummed to hear your stay wasn't a 5 star. We would love to discuss the details of your stay. Please give us a call directly and ask for the assistant manager Jenn. Thanks for your candid feedback.
par un voyageur
Publié le 5 août 2024 sur Expedia
It helps to manage your expectations- this is a 2 star hotel. As such, it’s great. It’s dated. But… 2 star! Comfortable beds, clean, and lots to do for kids. We enjoyed the playground and the volleyball court. We liked room 201 with a fridge, microwave, and stove. My (minor) complaint is slow internet and no real cable. They offer a Netflix account but it is unusable due to how many people are trying to watch it. Come with your own netflix login if you want to watch anything.
Commentaires de Gestion de l’hôtel
8 août 2024 par Jenn, Gestion de l’hôtel
Hi Lisa! Thanks so much for your 5 star review! We are glad to hear that your kids enjoyed the activities that we have on-site for them! Your feedback is so very valuable to us and we are always looking to improve where we can!
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Jenn, Gestion de l’hôtel
Hey Douglas!It looks like we didn't quite meet your expectations during your stay, if you want to reach out to us directly and discuss the details of your stay, we would love to know how we can improve and hit a 5 next time. Thank you for taking the time to rate us!
par un voyageur
Publié le 4 août 2024 sur Expedia
Loved the fact that they had a kids area. The kids couldn't get enough of it along with the pool area. Staff was very kind to accommodate us when we ran into an issue with our room. Will be coming back here again for future stays.
Commentaires de Gestion de l’hôtel
4 août 2024 par Jenn, Gestion de l’hôtel
Hi Ana!We are thrilled to hear you had a 5 star experience while staying with us! We look forward to your next stay!
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 août 2024 par Jenn, Gestion de l’hôtel
Hi Reagan!Thank you so much for your feedback, if you would please reach out to us directly so we can discuss the details of your stay. We would love to try to earn that 5 star review next time.
