Note fondée sur 900 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
TRES BIEN SAUF LE PETIT DEJEUNER DOMMAGE !
Publié le 23 oct. 2018 sur HotelsTrès bel hôtel et superbe chambre spacieuse, confortable, et joliment décorée. Nous avons apprécié le calme, l'environnement et la gentillesse du personnel. Juste dommage que le petit déjeuner soit pratiquement inexistant.
Commentaires de Gestion de l’hôtel
24 oct. 2018 par Katy R., Gestion de l’hôtel
Thank you for staying with us! We truly appreciate your feedback and hope to see you again in the future!
par un voyageur
Publié le 23 août 2024 sur Hotels
After checking in, our hotel room looked like it was forgotten about. The hair dryer was hot screwed to the wall in the bathroom, when I called to the main desk, some man came up and temporarily screwed it back into the wall with his finger, but it fell off immediately when I used it that evening. The wall needed to be painted in 2 large areas desperately. The sheer curtain was torn on 1 side. The freezer part of the fridge needed to be scraped or thawed of frozen ice. Also, the lower towel rack fell off the wall and onto the floor when I grabbed a towel after I took my shower on our first night. When I asked about a different room, the woman at the front desk told me that there was no other room cleaned for us to change to. I received an email about my stay and when I called, no one answered. Before making reservations, I had called to inquire about availability of rooms and no one answered after multiple attempts. Someone did call back after I left a message which is a plus. Also, when I inquired about where I could get water, I was told to get it out of the bathroom sink. Overall, the scenery was nice, but I was not impressed at all by our hotel room. After walking around the outside of the hotel on the ground floor, I saw 3 or more remodeled rooms that looked updated and also empty.
Commentaires de Gestion de l’hôtel
23 août 2024 par Jenn, Gestion de l’hôtel
Hi Yunhee!It looks like we really missed the mark on your stay with us. We are bummed to hear that your experience and stay was not what you had hoped for. Please reach out to us directly so we may discuss the details of your stay. While our hotel is staffed 24/7, our front desk staff is not always at the desk as they have many duties during their shifts. In regards to the maintenance issues you described, we will absolutely look into those to make sure our rooms are in working order. Thank you for your candid feedback and we appreciate you bringing these issues to our attention.
par un voyageur
Publié le 20 août 2024 sur Expedia
Small bathrooms extremely loud inside hotel at nigjt
Commentaires de Gestion de l’hôtel
22 août 2024 par Jenn, Gestion de l’hôtel
Hi Aaron!It looks like we didn't quite meet your expectations during your stay. Please feel free to reach out to us directly so we can discuss the details of your stay. We hope you give us another shot in the future to make your experience truly memorable, in a good way!
par un voyageur
Publié le 20 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Jenn, Gestion de l’hôtel
Thank you for your 4 out of 5 review. If you would like to reach out to us and let us know what we can do better next time, please feel free!
par un voyageur
Adequate at Best
Publié le 20 août 2024 sur HotelsThis place is in serious need of some updating and a new look, but the basic bones are just fair so maybe not much hope. There is not much to choose from in Westport so no pressure to change. It is ok, adequate but falls far short of being an attractive place.
Commentaires de Gestion de l’hôtel
20 août 2024 par Jenn, Gestion de l’hôtel
Hey Anonymous!Thank you for your candid feedback. Westport is growing and changing daily and we are also. We have 102 rooms so change does take awhile. We hope that you give us a try again in the future.
par un voyageur
Publié le 19 août 2024 sur Expedia
The bed was super comfortable
Commentaires de Gestion de l’hôtel
20 août 2024 par Jenn, Gestion de l’hôtel
Hey Dirk! We are so glad you enjoyed your stay with us. See you next time you are in Westport!
par un voyageur de Lynnwood
Publié le 19 août 2024 sur Expedia
Check in front deal staff was so rude, felt no welcoming at all, but other front desk staffs were greeting and friendly. Hotel is so old. Restroom in lobby is closed due to water leak. Room has no ac only portable fan and portable heater, bed is so old & soft, no water pressure, toilet issue. Need account for access any tv channels. Only we loved the beautiful view and amenities outside picnic area. Hopefully they are remodeling soon so we like to comeback otherwise not going back.
Commentaires de Gestion de l’hôtel
20 août 2024 par Jenn, Gestion de l’hôtel
Hi Grace!Yes our hotel is very old 1968 is when it was built. We are slowly updating our rooms as we can, we have 102 total, so it does take a bit to get to them all. We have 2 accounts for our guests to use while they stay, but are more than welcome to log into their own accounts also. The water leak has been fixed, thank you for bringing that to our attention.
par un voyageur
Great dog room!
Publié le 19 août 2024 sur HotelsWould be nice to have a broom & dustpan for the sand. Our dog room was perfect - really nice to be able to use the slider to let my dog out.
Commentaires de Gestion de l’hôtel
20 août 2024 par Jenn, Gestion de l’hôtel
Hey Shannon!We are so happy to hear that you and your dog had a great stay with us! See you next time you are in Westport!
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Jenn, Gestion de l’hôtel
Hi Leslee, We see that we didn't quite hit the mark for your stay. Please feel free to reach out to us directly so we can discuss the details of your stay.
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Jenn, Gestion de l’hôtel
Hey Chad! Thanks so much for the 10 out of 10 review! We are thrilled that you enjoyed your stay with us! We will see you on your next trip to Westport!
