Note fondée sur 38 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Short stay
Publié le 1 juill. 2024 sur HomeAwayThe property was booked for a fishing party for three days so was really just a Bed for the nights as we were out most of the time. It was well positioned in the centre of Weymouth with two parking permits available for the immediate area (not always easy to find a spot).
The property was totally fine for our requirements with several showers albeit they were a bit erratic when more than one were in use).
Would book again.
par un voyageur
Disappointing
Publié le 7 nov. 2022 sur HomeAwayContact with the property owner was excellent and check-in/out was very easy.
The location of the property is fabulous for exploring the local area and being in the heart of Weymouth itself but in a quiet residential neighbourhood.
Sadly, for our group of 7 adults, the property was overall disappointing. It is generally rather tired, in need of TLC and smelled rather stale. More importantly though, it is in real need of a thorough deep clean throughout. The towels and bed linen were all past their best and the upstairs bathrooms are tiny.
We self-cater regularly, individually and as a group, and all agreed this property (location aside) was overall disappointing.
Commentaires de Gestion de l’hôtel
4 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback Julie. As discussed we were not informed about any issues at the time of your stay by yourselves. We have ourselves checked over the issues that you have raised and can’t find any issues with bedding and towels or indeed the cleaning issues. You also mentioned that the house you felt wasn’t large enough for the 7 of you, I find with it being a 4 bedroom town house and 2 reception rooms plus kitchen and utility room it is more than big enough for your the 7 of you. Maybe you would have been more suited to a property in more of a rural location. The house was left in an unacceptable state when you checked out due to the dogs you had staying with you, I feel you were aware of this and have indicated the issue were there when you arrived, which they were not, I would urge people to have a look at all our past reviews when deciding to book as you will see our past guests have had excellent stays with us!
par un voyageur
Perfect location
Publié le 8 sept. 2022 sur HomeAwayLovely big house only a couple of minutes walk to beach shops and bars/restaurants.
par un voyageur
Couldn’t be more satisfied with this place excellent
Publié le 25 mai 2022 sur HomeAwayAmazing place
par un voyageur
Great family house
Publié le 21 avr. 2022 sur HomeAwayClose to the brach and centre.
par un voyageur
Location great, property description did not deliver
Publié le 18 sept. 2021 sur HomeAwayThe was booked for a 60th birthday/ family get together, so we searched for a property that allowed for creature comforts whilst away - a home from home... the description sounded ideal, but the reality somewhat different...
Upon arrival we noticed a smell from the lounge carpets which was in the same room as the dining table, so not pleasant... the Sky Tv only worked in the lounge tv, and so we contacted the host, who did respond quickly... however, the engineer arrived the next day and could only add limited Freeview to two other TVs, so the kitchen and master bedroom... this did not deliver the ability to have our own space in the bedrooms to watch evening programmes as expected... also, no BT Sport or Netflix, and only the downstairs TVs looked/ responded like Smart TVs as adverstised... the engineer told us the set up was poor and the Sky+HD box not built to feed the whole house...
The 4 star rating was from July 2015 and not sure if this were reassessed now, that the host would get the same outcome...
We were in touch with the host daily, mostly messaging, and whilst we got responses fairly quickly, only one thing was semi-resolved during our stay (getting limited Freeview in the master bedroom TV)... the other things, the carpet smell, kettle that leaked boilong water from the spout, shard of glass found on the bedroom carpet, and mainly the TV packages were acknowledged to be fixed next week... this, is great for future guests, but left us feeling short-changed...
The host, on previous reviews, stated the guests should have contacted whilst on their breaks to allow things to be resolved, well there were multible opportunities for our feedback to be actioned, but nothing really achieved...
The host accused me of simply angling for a full refund, which I found offensive... if anything, the location is ideal, but the property description did not match reality, as so we feel we were over-charged for what was delivered in our stay...
Other minor things to look out for is scolding hot/ freezing cold showers (nothing in between), gas rings cut out on hob, only bath is on ground floor beyond kitchen (so not ideal for our grandson sleeping on the 2nd floor), neighbours smoking substances on the street, dining room table covered in plastic sheeting...
The host has told us the kettle will be replaced, as will the carpet, and she maintains the TV packages are as per the description, but this was not the finding of a specialist TV engineer...
Commentaires de Gestion de l’hôtel
4 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your comments Ian. We have been in constant contact with you whilst you stayed with us, in fact you spent a lot of time messaging whilst you were on holiday. The carpets as explained had been cleaned a couple of weeks before your stay, no other guests have reported any issues. We state the property has sky tv, it doesn’t state that it is in every room. All TVs were working and could be used with Netflix but you stated you didn’t have an account to log in, BT Sport was also available. The leaking kettle again nobody else mentioned but this has been replaced. The table covering is for cleaning purposes and could be taken off if you had wished to do so. You didn’t raise any concerns with the hot/cold water or gas hob and we are not aware of any issues. Regarding the bathroom it doesn’t state upstairs bath on the property description. Regarding the refund, we did not accuse you at all, you requested a refund to avoid you putting a poor review against our property. We have had 5 star reviews from guests that stayed after your stay so I think that says alot about our property, we feel your intention from the start of your stay was to complain in order to receive a full or partial refund, some of your comments to us regarding our property have been offensive which isn’t warranted at all. All other reviews tell the true story.
par un voyageur
Great property in a great location
Publié le 16 sept. 2021 sur HomeAwayIdeal location, near the beach, harbour and town centre. We used this property as a base for 6 adults so didn't use the kitchen much but it was very well equipped with everything you might need and we had plenty of space in the property. Lots of toilets and showers! Small outside area but as I said you are in a great location so everything is easily in walking distance.
par un voyageur
Family holiday
Publié le 2 sept. 2021 sur HomeAwayThe location was perfect easy walking distance for everyone.
The fact that everyone had their own room and shower was great.
par un voyageur
Lovely stay in a spacious house in a great location
Publié le 4 août 2021 sur HomeAwayLovely stay in this 3story town house in a near perfect location in Weymouth. Location is just round the corner from shops and restaurants and 5min walk to the beach.
Cleanliness on arrival was not up to a good standard but a quick response from the owners resolved the issue.
Very spacious house with plenty of bathrooms for 8+ people.
Only drawbacks were boiler was old and needed to be updated as the hot water kept running out, better cleaners and slightly noisy neighbours.
Would stay again if a few issues resolved.
par un voyageur
Great property and location
Publié le 30 juin 2021 sur HomeAwayThis was an excellent property in a prime location close to all the amenities & beach . It is well maintained and spacious for a large group of people