Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,3 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Reserve un cuarto de este hotel y llegue alrededor de las 11:30 pm y lo encontré cerrado, hice un reporte y el hotel no quiso reembolsarme mi dinero , asegurando que use el servicio lo cual no es verdad y puedo comprobarlo
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused. We understand how frustrating it can be to arrive at a closed hotel after making a reservation.
In order to assist you better, could you please share your booking details with us at guestsupport.na@oyorooms.com? Our team will review your case and provide the necessary support.
Once again, we apologize for any inconvenience caused and thank you for your understanding.
Regards,
Team OYO
par un voyageur
Publié le 12 oct. 2024 sur Hotels
We were delighted by this small hotel. Although the building is old, the room was clean and comfy, a pleasant surprise.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your delightful experience with us! We're thrilled to hear that despite the age of our building, you found your room to be clean and comfortable. It's always a pleasant surprise when our guests have a fantastic stay. Should you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
A Joke
Publié le 9 oct. 2024 sur HotelsThe highlight of the one night stay was Kim's Diner next door. Definitely recommend it for good home cooked food & great service!
Arrived at 7:30 Sunday evening. Sign on door gave a number to call "Ben" to check in. Called & no answer. Sign also said to go Conoco Station ( closed) or the Speedy something gas station to check in. Decided to go to Kim's & eat as they were still open and ask about check in there. Waitress told me to go to Speedy gas station as same person owned it & ask there. Family at next table overheard me ask & said that there was a "real" motel nearby ( Best Western) that I should stay in. I'd already paid for room when I booked thru Hotel.com so decided to change it IF I could find someone to let me in.
The young man at Speedy was very nice & in fact pulled up my reservation on computer. After "checking in" with him, he told me to go back to motel & someone would meet me to let me in. At this point I would have just laughed it off as a quirky road trip experience, as I hadn't seen room yet.
Just like he said, as soon as I pulled back in a lady suddenly appeared (out of room 1 I think) and said, " let me check it to make sure it's ready". She came back out and gave me a key to room 4.
Unlocked door and had to shove on it 3 times to get it open due to carpet being torn under it and getting all wadded up.
Window AC was off & probably 90 degrees inside, no wash cloths, no plastic cups or top sheet on bed. TV wouldn't work, stains on walls & ceiling, etc
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your stay. This is definitely not up to our standards. We have escalated this issue with the concerned team to ensure that such incidents do not recur in the future.
We appreciate your kind recommendation for Kim's Diner. However, we would like to regain your trust and urge you to give us another chance to provide you with a seamless OYO experience. Our team would be more than happy to assist you further. Kindly reach out to us at guestsupport.na@oyorooms.com.
Best regards,
Team OYO
par un voyageur
Publié le 26 août 2024 sur Expedia
Kind of old, but clean and comfortable!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Joey, Gestion de l’hôtel
Hi, Luis! We are elated to know that you liked our services. Regards, Joey
par un voyageur
Publié le 26 août 2024 sur Expedia
The rooms need a little more cleaning
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Joey, Gestion de l’hôtel
Hi, Luis! Thank you for your kind words of praise. We are excited to host you soon with an amazing experience. Regards, Joey
par un voyageur
Publié le 26 août 2024 sur Expedia
Will be back if in town
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Joey, Gestion de l’hôtel
Hi, Luis! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey
par un voyageur
Publié le 26 août 2024 sur Expedia
I had a great stay
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Joey, Gestion de l’hôtel
Hi, Luis! Thank you for your kind words of praise. We are excited to host you soon with an amazing experience. Regards, Joey
par un voyageur
Publié le 26 août 2024 sur Expedia
Extremely friendly staff!
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Tim, Gestion de l’hôtel
Thanks for the positive rating, Luis! Hope to welcome you again soon. Regards, Noah
par un voyageur
Publié le 1 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 juin 2024 par Amy, Gestion de l’hôtel
Hi, Luis! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim
par un voyageur
Ok for the price
Publié le 22 mars 2024 sur HotelsThe carpet was dirty, shower tile ledge was falling apart, super basic room.
But, the bed was comfortable and clean, the location is quiet, the heater worked well, and plenty of hot water
Commentaires de Gestion de l’hôtel
2 mai 2024 par Barbara, Gestion de l’hôtel
Hi, Mary! We are sorry for the unpleasant experience. Cleanliness is something that we cannot compromise with and we never want our guests to experience such issues. Thanks for highlighting this issue, request you to be assured we will be taking this up and get it fixed with immediate effect. Have a great day ahead! Regards, Barbara
