Note fondée sur 231 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The staff was very nice and accommodating.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Cathy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN PORTSMOUTH - WHEELERSBURG. At Red Roof, we are thrilled to read that the staff was very nice and accommodating. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Mary, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Portsmouth - Wheelersburg and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Cindy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PORTSMOUTH - WHEELERSBURG and I received your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur de Centereach
Publié le 23 juill. 2024 sur Expedia
Room was old. Needs to be refurbished.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear David,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PORTSMOUTH - WHEELERSBURG. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the room. We apologize for this issue. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juin 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hi Jesus, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Portsmouth - Wheelersburg and I felt great seeing your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 10 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 juin 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Crystal, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Portsmouth - Wheelersburg and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 9 juin 2024 sur Hotels
The staff member when I checked in was pleasant, but the staff member when I checked out was nowhere to be seen. He had just left a note on the counter saying to leave card there to checkout, but I had to give a $50 cash deposit so I wasn't doing that. After about 10 minutes of walking around the property we finally found him and had him check us out and give me back my deposit. The rooms were very dirty. Stains on the bedding and lampshades. Hair in the shower and water leaking from under the bathtub, even though we never turned it on. The tv didn't work, and when we called the front the same guy that had checked us out just said to give it a few minutes. It never ended up working. For what they are charging per night, this was absolutely terrible.
Commentaires de Gestion de l’hôtel
11 juin 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for your review following your stay at Red Roof Inn Portsmouth - Wheelersburg. I am happy that our staff was pleasant at check-in. However, you stated that the TV didn't work, the stains on the bedding and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guest, so your comments have been shared with management in an effort to address your concerns. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Not Happy
Publié le 5 juin 2024 sur HotelsThe toilet was loose on the floor, seal broken, water leaked on the floor with each flush.
Commentaires de Gestion de l’hôtel
7 juin 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Raymond,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Portsmouth - Wheelersburg. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 4/10 score. You indicated that you were unsatisfied with toilet being loose, seal broken and water leaking on the floor. To uphold our company's high standard your encounter will be shared with management. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 4 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 juin 2024 par Oniel Rediresponse Specialist, Gestion de l’hôtel
Thank you Adrian, for taking the time to write a review of your stay at the Red Roof Inn Portsmouth - Wheelersburg. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
par un voyageur
Publié le 22 mai 2024 sur Expedia
Front desk staff at check out was rude.
Commentaires de Gestion de l’hôtel
23 mai 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Roy, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Portsmouth - Wheelersburg. You mentioned that the less than ideal encounter you had with the staff hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist
