Note fondée sur 1 938 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par AAVA Hotel, Gestion de l’hôtel
Thank you for your great feedback. We hope to see you again soon!
par un voyageur
Publié le 29 août 2024 sur Hotels
Hôtel de qualité avec de bons produits fournis. Dommage qu'il n'y ait pas de petit déjeuner. Le parking est payant si vous arrivez en fin d'après-midi.
Commentaires de Gestion de l’hôtel
29 août 2024 par Marit, Gestion de l’hôtel
Thank you for your feedback. We are very glad you enjoyed your stay with us. We hope to see you again soon. Kind regards, Marit – Front Office Manager
par un voyageur
Nous avons quitté l hotel !
Publié le 18 août 2024 sur HotelsNous avons écourté notre sejour et avons préféré perdre 1 nuit réservée mais changer d hôtel !
Hotel sans charme et chambre sans aucun charme, aucun service (pas de pdj, parking payant, pas d eau en chambre), personnel non agréable, tres mauvaise insonorisation, clients bruyants.
Tres mauvaise experience pour un 4* et un site comme celui ci.
Commentaires de Gestion de l’hôtel
23 août 2024 par Marit, Gestion de l’hôtel
Thank you for sharing your experience with us. I'm truly sorry to hear that your stay did not meet your expectations and that you decided to shorten your visit. It’s disappointing to learn that you found our hotel lacking in charm and service. We strive to offer a welcoming environment and attentive service to all our guests, and I regret that we fell short in your case. Regarding the issues you mentioned, such as soundproofing and staff interactions, please know that your feedback will be shared with our team so we can work on making improvements. Kind regards, Marit - Front Office Manager
par un voyageur
Publié le 7 juill. 2024 sur Expedia
L’emplacement est parfait
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Marit, Gestion de l’hôtel
Thank you for your review, we hope to welcome you back soon. Kind regards, Marit - Front Office Manager
par un voyageur de Québec
Publié le 5 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Marit, Gestion de l’hôtel
Thank you for your review, we hope to welcome you back soon. Kind regards, Marit - Front Office Manager
par un voyageur
Publié le 2 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 avr. 2024 par Jack, Gestion de l’hôtel
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager
par un voyageur
Molto ben posizionato
Publié le 21 janv. 2024 sur HotelsSiamo rimasti 6 notti in camera doppia.
L’hotel è ben situato rispetto al centro di Whistler e tutto è accessibile a piedi (telecabina a max 5 minuti).
Comodo parcheggio coperto a pagamento.
Camera confortevole, pulita e spaziosa. Unico piccolo problema : si sente un po’ di rumore proveniente dai corridoi ed a volte dalle camere adiacenti. Ma non ci ha impedito di dormire.
Letti comodi, bagno funzionale.
Per il prezzo pagato e per la posizione, si è rivelata un’ottima scelta.
Penso che lo sceglierei nuovamente se dovessi tornare a Whistler.
Commentaires de Gestion de l’hôtel
21 janv. 2024 par Jack, Gestion de l’hôtel
Thank you for choosing to stay with us and for taking the time to share your detailed feedback. We are delighted to hear that you had a positive experience during your 6-night stay.It's wonderful to know that you found our hotel's location convenient for accessing the center of Whistler and that everything was within walking distance, including the cable car. We appreciate your mention of the covered paid parking, and we're glad it added to the convenience of your stay.We are pleased to learn that your room met your expectations in terms of comfort, cleanliness, and spaciousness. Your comments about the minor noise from the corridors and adjacent rooms have been duly noted, and we apologize for any inconvenience caused. We are continuously working to enhance our guests' experience, and your feedback is valuable in this regard.We are thrilled that despite the minor noise, you still found the beds comfortable and the bathroom functional. Your positive remarks about the value for the price paid and the location being an excellent choice are truly appreciated.It would be our pleasure to welcome you back if your travels bring you to Whistler again. If there's anything specific you would like us to address or if you have any further comments, please feel free to share.Kind regards, Jack - Front Office Manager
par un voyageur
Entretien général de la chambre à améliorer.
Publié le 11 janv. 2024 sur HotelsL’hôtel est bien situé tout juste en dehors du centre du village. La marche vers les télésièges n’est pas trop longue.
L’hôtel aurait besoin d’entretien. La majorité des prises électriques de la chambre ne maintenaient pas les chargeurs en place. Matelas, literie et oreillers montrent des signes d’usure. Réfrigérateur très petit qui congèle tous les aliments. Télévision avec image de basse qualité bien qu’on y séjourne pas pour ça.
La chambre semblait propre mais quand on regardait bien, on voyait énormément d’accumulation de poussière un peu partout. On a fait enlever des suspensions de poussières du plafond.
Commentaires de Gestion de l’hôtel
12 janv. 2024 par Jack, Gestion de l’hôtel
Thank you for taking the time to share your feedback following your recent stay with us. We genuinely appreciate your insights, as they provide us with valuable information to enhance the overall guest experience.We're pleased to hear that our hotel's location met your expectations and that the proximity to the village center and chairlifts was convenient for you.However, we apologize for any inconveniences you experienced during your stay. Your observations regarding maintenance issues are duly noted, and we want to assure you that we take these matters seriously. We have initiated a comprehensive review of the room conditions you highlighted, including the challenges with electrical outlets, mattress quality, refrigerator functionality, and dust accumulation. Immediate steps are being taken to address these issues, and necessary maintenance will be carried out promptly to ensure a more comfortable and enjoyable stay for our guests.Your feedback regarding the television picture quality is also acknowledged, and we are exploring ways to enhance the in-room entertainment experience for our guests.We sincerely appreciate your candid comments as they assist us in identifying areas for improvement. If you plan to stay with us in the future, we would welcome the opportunity to make your next experience more enjoyable. Please feel free to reach out to our front desk should you have any specific concerns during your stay.Thank you for choosing to stay with us, and we look forward to serving you better in the future.Kind regards, Jack - Front Office Manager
par un voyageur
Publié le 4 janv. 2024 sur Expedia
Great location. Clean.
The bed was a bit beaten up. The coffee machine in the room did not work.
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Jack, Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay with us. We're pleased to hear that you appreciated our great location and found the overall cleanliness satisfactory.However, we sincerely apologize for any inconvenience you experienced with the bed condition and the inoperative coffee machine in your room. Your feedback is crucial to us, and we assure you that we will address these issues promptly to ensure a more comfortable experience for our future guests.If there are any additional details you'd like to share or if there's anything else we can do to make amends, please feel free to reach out directly. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Thank you for choosing to stay with us.Kind regards, Jack - Front Office Manager
par un voyageur
Publié le 10 déc. 2023 sur Expedia
Nice refreshed decor
Commentaires de Gestion de l’hôtel
17 déc. 2023 par Jack, Gestion de l’hôtel
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager
