Note fondée sur 170 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,9 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 juill. 2024 sur Expedia
Attention par contre à ne pas choisir cette hôtel une semaine où il y a une convention d’une compétition pour enfant, l’hôtel surtout la piscine se transforme en garderie.
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Fairmont Chateau Whistler, Gestion de l’hôtel
Thank you for sharing a review of your recent getaway to Fairmont Chateau Whistler. We appreciate you sharing your feedback with our team. We hope to welcome you back soon for another mountain getaway!
par un voyageur
Publié le 20 sept. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2021 par Fairmont Chateau Whistler, Gestion de l’hôtel
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!
par un voyageur
Publié le 21 juill. 2021 sur Expedia
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Commentaires de Gestion de l’hôtel
22 juill. 2021 par Fairmont Chateau Whistler, Gestion de l’hôtel
Thank you for taking the time to review your stay with us. We are looking forward to welcoming you back for many more Whistler getaways.
par un voyageur
Publié le 21 juill. 2021 sur Expedia
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Fairmont Chateau Whistler, Gestion de l’hôtel
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
The hotel was great and the staff on the gold floor did their very best. We have rarely stayed in such a beautiful room. However....prior to our stay I was assured by email that my dairy intollerance would not be a problem for the kichen in the gold room lounge as there would always be dairy free options "held back" and all I had to do was to make my presence known to staff. I was also told that there were often dairy free options in the main selection anyway. Unfortunately I found this to be misleading and very disappointing. The waiting staff were great at trying to satisfy my needs, but you should know that there wasn't the choice that I was hoping for and that an "alternative / held back" sandwich took 40 minutes to make and a dairy free muffin on a separate occasion that had similarly been held back, had clearly been heated from frozen in the microwave as it was rock hard and inedible. So frustrating as guests of the gold room who had no dietary restrictions had many beautiful treats to look forward to every day. My wife felt too guilty to enjoy what was on offer because of my extremely limited choice an often empty plate
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Fairmont Chateau Whistler, Gestion de l’hôtel
Thank you for taking the time to provide your feedback regarding your recent experience at Fairmont Chateau Whistler. At our property, we strive to offer all of our valued guests' truly exceptional experiences and service, therefore your feedback is extremely important to our team.We are disappointed to learn that your visit has fallen below expectations due to dietary accommodations. Please allow us to express our sincerest apologies for any impact that this has had on your visit, and furthermore for the poor impression that it has left you with upon departure. Please know that we will share your concern with our Fairmont Gold and culinary team for further internal review.Thank you again for taking the time to share your feedback with our team and bringing your experience to our attention. On behalf of our entire Fairmont team, we do hope to have the opportunity to welcome you back for another visit in the future.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Beautiful resort that has actually improved over the years. Everything you could want.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Fairmont Chateau Whistler, Gestion de l’hôtel
Thank you for sharing your recent experience with us on Fairmont Gold! We are very happy to hear that you had a wonderful visit and enjoyed your getaway in Whistler. We are looking forward to welcoming you back for many more visits to come!
par un voyageur
Publié le 19 août 2024 sur Expedia
Our family try to stay at the Gold room atleast once a year due to its convenience. I would say that the quality of the food have gone down compared to before. Not sure if it's worth staying here anymore for the price.
Commentaires de Gestion de l’hôtel
19 août 2024 par Fairmont Chateau Whistler, Gestion de l’hôtel
Thank you for taking the time to provide your feedback regarding your recent experience at Fairmont Chateau Whistler. At our property, we strive to offer all of our valued guests' truly exceptional experiences and service, therefore your feedback is extremely important to our team.We sincerely apologize for the challenges that you experienced during your visit and would very much like the opportunity to learn more details about your recent stay. If you could please contact our property directly a member of our team will be in touch with you shortly. Thank you again for taking the time to share your feedback with our team and bringing your experience to our attention. On behalf of our entire Fairmont team, we do hope to have the opportunity to welcome you back for another visit in the future.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Fairmont Chateau Whistler, Gestion de l’hôtel
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Gold experience is amazing.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Fairmont Chateau Whistler, Gestion de l’hôtel
Thank you for sharing your recent experience with us! We are very happy to hear that you had a wonderful visit and enjoyed your Fairmont Gold experience. We are looking forward to welcoming you back for many more visits to come!
