Ratings based on 473 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
3.8 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Leominster
Posted Jun. 20, 2024 on Expedia
Comment from Hotel Management
Jun. 24, 2024 by Leena, Hotel Management
Robert, Thank you for your feedback! We're thrilled to hear you had a fantastic time. We look forward to welcoming you back soon!
by A traveller
Posted Jun. 16, 2024 on Expedia
Great place to stay, close to Lost Lake trails and beach area. Balcony was nice, stays dry when raining. Parking was $25 a night for underground, or can find free parking on a nearby street (summer only). Had to take garbage away or pay a housekeeping fee (ridiculous rule). Overall was a good stay
Comment from Hotel Management
Jun. 17, 2024 by Leena, Hotel Management
Isobel, Thank you for your feedback and for staying with us. We're glad you enjoyed our location near Lost Lake trails and the beach area and found the balcony convenient during rainy weather. We appreciate your comments regarding parking options and will consider your feedback to improve our services. Regarding the garbage policy, we are sorry for any trouble caused. Your input helps us make adjustments to enhance our guests' experience. We're pleased you had a good stay and hope to welcome you back soon!
by A traveller
Posted Jun. 8, 2024 on Expedia
Comment from Hotel Management
Jul. 1, 2024 by Leena, Hotel Management
Roslyn, Thank you for your feedback! We're thrilled to hear you had a fantastic time. We look forward to welcoming you back soon!
by A traveller
Posted Jun. 8, 2024 on Expedia
I think the statement in their name - premier - is maybe just a little misleading and over exaggerated, expected just a little more PREMIER at this property.
Checking in at a different location and finding it was a bit of a challenge; considering they actually have someone at the front desk at the Lost Lake Lodge building...why not just have guests check-in on site.
Although the unit is well equipped, our first impression was not wow. The unit and furniture feels just too used and old, you kinda feel you just don't want sit down and enjoy it. The photos of the patio furniture looks impressive and looked rather attractive, but as a matter of fact it is rather rundown and not very inviting.
Then our first night we were woken up every two hours by a alarm on the fridge, still not sure how but was able to silence it pressing various buttons...but it would still go off and wake us up after 2hrs or so.
Also maybe worth mentioning is the King bed is way too firm, after been woken by the fridge alarm found it hard (pun intended) to fall asleep again.
The stay was okay and we made the best of it, maybe just expected a little more PREMIER
Comment from Hotel Management
Jun. 12, 2024 by Leena, Hotel Management
Danie, Thank you for your feedback. We're sorry your stay didn't meet expectations. Checking in at a different location was inconvenient, and the unit and furniture felt too used and old. The fridge alarm and firm bed added to the discomfort. We'll address these issues to improve our guests' experience. We appreciate your input.
by A traveller
Posted Jun. 7, 2024 on Expedia
Great location.Comfortable and cozy condo.
Comment from Hotel Management
Jun. 12, 2024 by Leena, Hotel Management
Sonia, Thank you for your feedback! We're glad you enjoyed the great location and found the condo comfortable and cozy. We look forward to welcoming you back soon!
by A traveller
Posted Jun. 6, 2024 on Hotels
Comment from Hotel Management
Jun. 12, 2024 by Leena, Hotel Management
Thank you for the review! We are thrilled you enjoyed your stay with us and hope you will revisit us soon!
by A traveller
Posted Jun. 3, 2024 on Expedia
More things needed in the kitchen. No big bowls. That’s my only real complaint.
Comment from Hotel Management
Jun. 6, 2024 by Leena, Hotel Management
Matt, Thank you for your feedback! We're glad you enjoyed your stay and the unit. We appreciate your suggestion about adding big bowls to the kitchen and will work on improving our kitchen supplies. Hope to welcome you back soon!
by A traveller
Posted Jun. 3, 2024 on Expedia
Comment from Hotel Management
Jun. 24, 2024 by Leena, Hotel Management
Tammy, Thank you for your feedback! We're thrilled to hear you had a fantastic time. We look forward to welcoming you back soon!
by A traveller
Posted Jun. 2, 2024 on Expedia
Comment from Hotel Management
Jun. 24, 2024 by Leena, Hotel Management
George, Thank you for your feedback! We're thrilled to hear you had a fantastic time. We look forward to welcoming you back soon!
by A traveller
Posted Jun. 1, 2024 on Expedia
Awesome
Comment from Hotel Management
Jun. 4, 2024 by Leena, Hotel Management
Adila, Thank you! We're glad you had an awesome experience, and we look forward to hosting you again!
