This was to be a big occasion for us, so we were willing to pay the substantial price, for which we expected a first-class experience. But the house was nowhere near ready. On arrival, the driveway was sheer ice. The excuse was made that it had been bad weather, but Whistler Breaks (WB) had had 6 hours to make the place ready for us and had done nothing. We are from Ottawa and know how to deal with winter driveways: it's not rocket science. This was beyond unacceptable. On top of that, there was no salt, de-icer, sand, or even a metal shovel in the house. I texted WB, who responded very quickly, delivering salt and sand, with which we made the drive passable.
The next issue we discovered was that the kitchen sink backed up and the garburator did not work. Right after that, it became apparent that the clothes washer did not work. I texted WB, who once again responded very quickly, sending tradesmen who fixed the clogged washer and the garburator/sink problem. Once again, these problems could and should have been fixed before our arrival.
Other than the driveway and sink/garburator, we found the cleanliness of the house OK.
With respect to the house itself, it met our expectations, except for the size of the garage. Our two cars were not exceptionally long (a Toyota Camry and a Subaru Outback), but the Camry had to be parked carefully to ensure there enough room to open and unload the trunk with the garage door closed, while to accommodate the outback we had to move the racks at the back of the garage out of the way. The garage entries are also quite narrow, which posed a problem at one entry because of a large mound of ice partially blocking the entry (eventually removed with a metal shovel we had with us).
Some minor comments: 1) There was very little room for our groceries; 2) The Welcome Package was nice, but some of the contents were stale and were past the Best Before dates on the packages; 3) the bathroom tissue was of very low quality.
Having paid a top price for our 5 days, we expected a first-class facility and service. With respect to the driveway, washer and sink/garburator issues, it was nowhere near first class. Debbie from WB always responded promptly and effectively to the problems we identified, but the real concern is that all of these should have been fixed before we arrived.
Given all of the above, we really feel that we were overcharged for what we got, and that we should be reimbursed by at least $1000 CAD.