Note fondée sur 85 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,8 Service et personnel
3,9 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Manque de servive
Publié le 24 avr. 2015 sur HotelsExpérience un peu décevante - arrivee de Vancouver vers 21 h avec la navette qui me dépose au Aspen . La j apprend par la réceptionniste que je dois faire mon Check a Blackcomb Lodge , elle ne gère pas mon unité de condo, n a pas la cle. Elle ne peut rien faire . La navettes aquitte . Je dois donc prendre un taxi, payer 20 $ aller et retour pour aller chercher ma cle . Je constate ensuite que l infor nation du Check in au Blackcomb Lodge est bien mentionnée sur la feuille de hôtel.com . Cependant je n comprends pas que le Blackcomb Lodge ne puisse pas deposer les Cles au ASpen . En plus on médit que si ma carte démagnetise , je dois retourner a Blackcomb Lodge a 20mn a pied pour remagnetiser celle ci. D faite Apres un spa a 21h45 , la carte ne fonctionne pas . Là receptionniste appelle le Blackcomb Lodge parce que ca n a pas dé sens que j y ai aillé en pleine nuit en maillot . Normalement , habille , il me demandait de ne rendre à leur réception. Vu ma situation, ils envoient quelqu un pour m. Ouvrir etre redonner des Cles. !!!!ouf ! Le même soir , un ami qui quitte le lendemain a 4 h du matin , demande sa paire de ski qui est dans le locker ( service de valet ) . Personne , ni la directrice en service , n'est capable de contacter la compagnie qui gère les locations e ce service de valet ski.....de la semaine, aucun service de menag en a été fait . Il fallait le demander ... Au Blackcomb Lodge . Juste une accumulation de complication et de non service.
par un voyageur
Publié le 24 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 mars 2024 par Leena, Gestion de l’hôtel
Michael, Thank you for the review. We are happy you enjoyed your stay with us and we hope you visit again soon
par un voyageur
Publié le 26 oct. 2023 sur Expedia
Check in via remote was a total pain. The lady on the phone was polite, that kept me going despite my frustration... email said i could abort registration and do it at front desk, which i was told by phone not possible. Also no idea where site was until registere via phone. I do not like how check in was at all, all else was passable, parking should be included...
Commentaires de Gestion de l’hôtel
27 oct. 2023 par Whistler Premier, Gestion de l’hôtel
Gino, we are sorry you experienced frustration before your visit even got started! Unfortunately, when booking through a third party, communication is often not as efficient. We would love to work directly with you the next time you book a stay. We hope once you got settled you had a nice visit and enjoyed the beauty of this area.
par un voyageur
Publié le 17 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2023 par Management Team, Gestion de l’hôtel
Thank you so much for taking the time to let us know that you enjoyed your stay, Kawanpreet Singh, we really appreciate it! We're thrilled that your stay with us exceeded your expectations and please know we'd love to host you again the next time you're back in Whistler!
par un voyageur
Publié le 5 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2023 par Whistler Premier, Gestion de l’hôtel
Thank you for sharing your review of your most recent stay Christian! We are elated that your time spent with us was a 10/10 experience and that our team made you feel at home. We hope that we can continue to be your preferred accommodation destination in the future. Thank you for choosing us!
par un voyageur
Publié le 3 sept. 2023 sur Expedia
The water was a bit murky out of the tap. Very clean and good location.
Commentaires de Gestion de l’hôtel
8 sept. 2023 par Whistler Premier, Gestion de l’hôtel
Thank you for your review of our hotel. We're glad to hear that you found it very clean and in a great location and had we known more about your needs during your stay we would have addressed these for you. We hope to welcome you back again in the future.
par un voyageur
Publié le 15 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
16 juill. 2023 par Management Team, Gestion de l’hôtel
Thanking you for sharing your review with us, Karen! We are so pleased to learn that you enjoyed our accommodations and we hope to welcome you back in a very near future!
par un voyageur
Publié le 12 juill. 2023 sur Expedia
Old place with old furniture but did the job for a couple nights.
Commentaires de Gestion de l’hôtel
12 juill. 2023 par Whistler Premier, Gestion de l’hôtel
Thank you for taking a moment in sharing your review of your recent stay with us in the area, David. Please know we always aim to be as transparent with respect to our listings and we are sorry that your accommodations choice fell short of your expectations. As one of North America's leading property management companies, we do offer a variety of locations and accommodations that suit the needs of many and would welcome the opportunity in working with you personally to find the perfect fit for your next expected stay!
par un voyageur
Publié le 14 nov. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
15 nov. 2022 par Management Team, Gestion de l’hôtel
Thank you for taking the time to leave this review, Geoffrey, we're so happy you enjoyed your stay with us and hope you'll return soon!
par un voyageur
Great location to blackcomb ski in ski out
Publié le 21 sept. 2022 sur HotelsHere for a couples weekend in late September great location for the blackcomb gondola 150m away close to whistler village approximately 400
Very comfortable accommodations but the pools and Jacuzzis were the absolute best
Downside. Couldn't find the parking access code very easily and the access codes to public areas was a pain but dont let that dtop you
Commentaires de Gestion de l’hôtel
21 sept. 2022 par Management Team, Gestion de l’hôtel
Thank you for your excellent review! We are happy to hear you enjoyed your stay with us! We will take your feedback about finding our codes and utilize that to improve our process. We look forward to hosting you again in the future.
