Avis Downtown Whitby Furnished Homes

We were selling our house so needed somewhere to stay for a week during showings. This place is clearly a short term rental run by slum lords. It was FILTHY. There were mouse droppings, spider webs, dead bugs, unknown fluids on the furniture, dead mice in traps in the kitchen and the floors were so dirty my daughter's hands and feet were black from crawling on them. We left and were promised a refund because of the conditions - well it's 2 months later and Carol the "manager" is still making up lies and excuses to not give us our refund. She's now not responding to us or Expedia. There is no way this should be on Expedia.