Note fondée sur 398 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bel endroit.
Publié le 6 juill. 2019 sur HotelsL'emplacement face à la mer est vraiment appréciable. On peut prendre son thé, préparé dans la chambre, sur un banc et admirer le paysage.
On peut aller dans la vieille ville facilement à pied.
par un voyageur
Publié le 24 août 2015 sur Hotels
par un voyageur
Publié le 13 sept. 2024 sur Expedia
I knew there would be stairs to climb, but I didn’t expect it would be eight flights to our room. A warning would have been appreciated. There was a strong smell emanating from the bathroom although the bathroom was clean we had to keep the extractor fan going 24 hours a day to confine the smell to the bathroom. The sheets were too small for the mattress and kept rucking up. It would have been appreciated if we had some help lugging our luggage up and down the stairs no one was available. I am sure that others must have complained about the smell in the bathroom and am surprised nothing has been done about it.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Emma, Gestion de l’hôtel
Hi DenisThank you so much for taking the time to share your review.We're so sorry that you found the stairs to be a struggle. As a rule, I do always let our guests know which floor they are on prior to their arrival but since you'd booked a week before, we snuck off for a few days break so weren't able to contact you in the normal fashion I would so I apologise that we didn't reiterate with you about the stairs and check that there were no mobility issues.We were not aware of the smell from the bathroom so thank you for bringing this to our attention and we are so sorry that this affected your stay.It hasn't been mentioned since your stay thankfully but we will of course monitor this.We apologise that we didn't live up to your expectations on this occasion but we do want to take this opportunity to thank you again for your constructive feedback.Best wishesEmma
par un voyageur
Publié le 27 août 2024 sur Hotels
Amazing
Commentaires de Gestion de l’hôtel
27 août 2024 par Emma 🤩, Gestion de l’hôtel
YEAY! We're so pleased to hear that you loved your stay with us in Whitby.We hope to welcome you back again Stephen.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Nice guesthouse with fantastic views on the doorstep,close to the beach and attractions,would use again although probably better not for those who struggle with walking.
Commentaires de Gestion de l’hôtel
1 août 2024 par Emma 🤩, Gestion de l’hôtel
Thank you so much for your wonderful review.We are so blessed with our wonderful views and location and we're so pleased that you've been able to enjoy them too.We hope to welcome you back in the future.Best wishesEmma
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Emma, Gestion de l’hôtel
Thank you so much for your great rating.We're pleased that you enjoyed your stay with us Michael and hope to welcome you back in the future.Best wishes,Emma
par un voyageur
My review
Publié le 3 juill. 2024 sur HotelsWell looked after, the bedroom had a nice character, however the bathroom en suite has had some sort of a make over but not to the best standard.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Emma 🤩, Gestion de l’hôtel
Thank you so much for takin the time to share your review.We're so pleased that you enjoyed your break with us. We do appreciate your feedback regarding the bathroom. We take all feedback seriously and please be assured that we will certainly address this.We do hope to welcome you back in the future Richard,Best wishesEmma
par un voyageur
Publié le 20 juin 2024 sur Expedia
My top floor room with dormer window had great views out to sea - the payoff being 73 internal stairs in addition to the dozen from street level! I'd previously stayed at this property so was aware of the stairs and the property owner Emma also messaged me at the time of booking to check that there were no mobility issues.
After a minor issue around check-in times, I was able to quickly settle in and found my room to be clean and comfortable with good quality bedding and a generous refreshments tray. Supplementary heating was available if required but I found the room was toasty thanks to the afternoon sun.
Breakfast choices were made the previous evening and popped into a box in reception. Breakfast service ran smoothly with clear table allocations, a good supply of filter coffee, high quality items in my full English and branded cereals and preserves.
Overall, a pleasant stay and I would certainly stay again.
Commentaires de Gestion de l’hôtel
20 juin 2024 par Emma, Gestion de l’hôtel
Thank you so much for taking the time to share your experience Emma, we really do appreciate it.It means a lot that you have come back again and we do hope to welcome you again in the future.
par un voyageur
Publié le 11 juin 2024 sur Expedia
We had a lovely short stay here, nothing too much trouble, had a great nights sleep, £3 parking permit was fantastic, breakfast was lovely
Commentaires de Gestion de l’hôtel
12 juin 2024 par Emma, Gestion de l’hôtel
Thank you so much for your wonderful review Rebecca. We're so pleased to hear that you enjoyed yourselves.We do hope to welcome you in the future.Best wishesEmma
par un voyageur
More than 199 steps 😁
Publié le 30 mai 2024 sur HotelsExcellent choice for a last minute visit to Whitby. Stunning views overlooking the sea and a perfect location for exploring everything Whitby has to offer. Super clean and modern room and lovely full English breakfast. Nothing at all to complain about. If you can mange the 199 steps you will be fine here 😁
Commentaires de Gestion de l’hôtel
4 juin 2024 par Emma, Gestion de l’hôtel
Thank you so much for your fabulous review Darren, we're so pleased that you enjoyed your stay and had such wonderful things to say.It does mean a lot to us to read these words.We do hope to welcome you back in the future.
