Note fondée sur 662 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,8 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disappointing accommodation
Publié le 5 oct. 2024 sur HotelsThe bed was only accessible on one side instead of 2 because it was up against the wall. The hand wash ran out in the bathroom. We left the empty out but was never replaced. Only 6 hangers for a couple. We paid £465 for 3 nights bed and breakfast and was disappointed with the accommodation for the price. There were renovations taking place but a decorator sanding a door down at check in and out time is unacceptable. My sister in law paid the same price but got a bigger room but same situation with the bed. Car parking was a good setup.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par The Royal Hotel Team, Gestion de l’hôtel
Hi Diane,Thank you for your review of our hotel. I am pleased that you found the car parking situation easy. I am sorry that you were disappointed with a few aspects of your stay with us - as you have mentioned, we have recently begun a full hotel renovation. You must come back and visit us again once they are complete!Kind regards and have a lovely day,
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par The Royal Hotel, Whitby, Gestion de l’hôtel
Thank you for your review and perfect score rating, I am pleased to hear you enjoyed your stay
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par The Royal Hotel, Whitby, Gestion de l’hôtel
Thank you for your lovely review and score rating, I am pleased to hear you enjoyed your stay.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
The standard of the hotel for the price was Very disappointing.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par HRH Group , Gestion de l’hôtel
Thank you for your feedback. I hope this doesn't deter you from staying with us again. Best wishes, The Royal Hotel
par un voyageur
Publié le 30 sept. 2024 sur Expedia
We love staying here especially in the superior rooms and with views of the Abbey and whitby all the staff are so helpful and really lovely but you need to book with the Royal not throught Expedia as we paid £80 odd more !
Commentaires de Gestion de l’hôtel
1 oct. 2024 par HRH Group , Gestion de l’hôtel
Thank you for your feedback and perfect score rating. We hope to see you again soon! Best wishes, The Royal Hotel
par un voyageur
Publié le 30 sept. 2024 sur Hotels
We stayed in room 141 which was a great size room and a large window overlooking the sea. The temperature in the room was extremely warm and there is no way to adjust the temperature. In addition, the following morning whilst having a shower, the bath started to fill with stagnant water which smelt disgusting. This smell was extremely bad and although we went for breakfast (having paid £27), which was a bit much for a slice of toast and some fruit as we hardly eat anything due to not feeling well due to the room smell. We mentioned this to reception on checking out to be told they will get maintenance to take a look! Very poor customer service indeed.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par HRH Group , Gestion de l’hôtel
Thank you for your feedback and we hope you stay with us again. Best wishes, The Royal Hotel
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par HRH Group , Gestion de l’hôtel
Thank you for your score rating. We hope you choose to stay with us again. Best wishes, The Royal Hotel
par un voyageur
Rooms 132 and 141
Publié le 29 sept. 2024 sur HotelsThe first room booked cosy 132 was extremely small but our next room booked 141 was brilliant.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par HRH Group , Gestion de l’hôtel
Thank you for you feedback and score rating. we hope you choose to stay with us again. Best wishes, The Royal Hotel
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par HRH Group , Gestion de l’hôtel
Thank you for your perfect score rating. We hope to see you again in the near future. Best wishes, The Royal Hotel
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par HRH Group , Gestion de l’hôtel
Thank you for your score rating. We hope to see you again. Best wishes, The Royal Hotel
