Note fondée sur 24 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,6 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Thank you, Terry! We appreciate your positive review and are glad you enjoyed your stay. If there’s anything specific you think we could improve, please let us know. We hope to welcome you back soon!
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Communication with terrible. The floors weren't clean, the toilet seat was wobbly, tub didn't drain and towel bar was broken. Our key fobs didn't work so we couldn't access other areas and needed the code to enter each time. The garbage disposal didn't work and the sink and dishwasher smelled. The only laundry detergent provided was a small box of powdered All. The dryer look a very long time to dry clothes. Our tv remote was broken, a replacement was delivered the day before check-out. There was no option for early check-out and a fee for late check-out. And while have place settings all arranged, you're literally limited to only 4 cups, mismatched spoons, dull knives and pots and pans. Super basic with no seasonings, cutting boards, etc. It's not really a kitchen meant to cook in. Instead of booking through Hotels.com, save yourself and stay at Cambria Suites or book through AirnBNB.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Dear Katrina, we truly apologize for the issues you experienced during your stay. Your feedback is noted as we strive to improve our services. We’re addressing your concerns about communication, cleanliness, and amenities. Thank you for bringing these matters to our attention, and we hope to have the chance to provide you with a much better experience in the future.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
The room was fine but the customer service is just horrible. The management is not only off property but out of the country. Every phone call is a 40 minute ordeal of holding And transfers without any resolution. They routinely screw up on their end and it is completely your problem. Every issue, No matter how minor, takes at least 2 days to resolve. No AC- tough; no TV - oh well; no wifi - sucks for you!
They even booked me into a room where 2 men were living and did absolutely nothing to rectify the situation. Since you can’t check in until after 4 i was left scrambling to find alternate accommodations well into the evening. On top of this aggravation they wouldn’t even credit me for the night they confirmed but could not provide. Instead they told me to “request” a refund when they reopened the next day. Just ridiculous.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Peter, we are truly sorry to hear about your experience. It’s clear we fell short in several areas, and your feedback highlights serious issues we need to address. We’re reviewing our procedures and communication channels to prevent such problems in the future.
par un voyageur
Publié le 30 août 2024 sur Expedia
Had a roach in my room when i arrived my reservation was cancelled with out anyone informing me about an cancellation i looked foolish going into the lobby wasn’t informed i needed an access code to get into the room. Took me 10 phone calls to get someone on the phone once i did i then knew my reservation was canceled she got me my access code once reopening the reservation once i got up stairs with my family the pad to enter code took 2 minutes to work once got in room the bed wasn’t made we had to make the bed ourselves while making the bed discovered a filthy pillow that should’ve been discarded. The dressers had scratches and writing on it as well as the wall the floor was filthy the room was supposed to have 2 key fobs it only had one which made me and my wife very uncomfortable with our 2 yo 1yo and 7 month old. Round 2am my wife scream and woke me come to find a roach was crawling on one of our belongings trying to get into our bed after the roach was killed was literally jumping out of my sleep thinking something was crawling on me just couldn’t wait to get out of this place once we got some rest while we barely did 5am a car honk it horn for literally 10-15 mins straight another disturbance. The floors had our children feet black as if this floor was mopped or cleaned in weeks. Everything just felt un-sanitized. I left all my emails as everything occurred. I was told i can only get refund for the day i didn’t stay smh
Commentaires de Gestion de l’hôtel
3 sept. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Tyreese, we are deeply sorry for the awful experience you had. The issues with cleanliness, communication, and the roach are unacceptable and far from the standard we strive for. I understand your frustration and will address these concerns with our team immediately. We’re committed to making things right and improving for the future.
par un voyageur de SIOUX FALLS
Publié le 22 août 2024 sur Expedia
This is our 6th time staying at this property, but we've made the decision to never come back. The only reason for us to stay at this property is the location. It is 5 min walk to a train station, but other than that, it is not a good property.
The unit is falling a part (the shower drain was completely clogged/ towel rack was broken/ sink was almost detached from the counter top). We addressed all these issue on the check-in day (Sunday) and the issues were address by Wednesday. We were shocked that they actually sent people to fix any issues as in the past they never really communicate with customers great.
If you are considering this property for location, maybe, but you will always have "unknown" with the check-in / units... I won't comeback.
Commentaires de Gestion de l’hôtel
23 août 2024 par The GLS Customer Care Team, Gestion de l’hôtel
I’m sorry to hear about your disappointing experience, Dohui. Your feedback is invaluable, and I apologize for the maintenance issues you encountered and the delay in resolving them. We’re committed to improving our service and communication. Thank you for bringing these concerns to our attention, and I regret we didn’t meet your expectations this time. If you decide to give us another chance, we’ll ensure a much better experience.
par un voyageur
Publié le 11 août 2024 sur Expedia
The property is fairly new but not maintained well. The shower drain does not drain. By the time someone finished showering the tub is half full already. The next person to shower would need to wait 10-15 minutes for all the water to drain unless the next person wants to bathe in the water that pooled. The toaster and the coffee maker are not working. The reason we rented this place is because we want to have breakfast in the property. Unfortunately, this property is not worth the money we paid for. We contacted the property manager but nothing materialized.
Commentaires de Gestion de l’hôtel
12 août 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Dear Maria Luisa, we’re sorry to hear about the maintenance issues you experienced. Your feedback is important, and we’ll address the shower drain, toaster, and coffee maker concerns promptly. We apologize for the inconvenience and any lack of response from the property manager. We are working towards resolving these issues and improving your experience. Thank you for bringing this to our attention.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Central property within walking distance of nearby shops.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Hi Belinda, thanks for the great review! We’re pleased you enjoyed the central location and nearby shops. If there’s anything more we can do to better your stay, please let us know. We look forward to welcoming you back!
par un voyageur
Publié le 1 mai 2024 sur Expedia
If this option is available in the city you are traveling to, take it! You get a home-y, modern APARTMENT with space, rather than a tiny, old hotel room. I always search Global Luxury Suites before searching anything else.
Commentaires de Gestion de l’hôtel
6 mai 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Thank you, Hildi, for your wonderful review! We're pleased to hear that you enjoyed your stay and found our apartments to be a comfortable and modern alternative to traditional hotel rooms. Your loyalty means a lot to us, and we look forward to welcoming you back on your future travels!
par un voyageur
Publié le 1 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 mai 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Thank you for your rating, Crystal! We're pleased to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!
par un voyageur
Publié le 23 mars 2024 sur Expedia
HORRIBLE!!!
Commentaires de Gestion de l’hôtel
29 mars 2024 par The GLS Customer Care Team, Gestion de l’hôtel
We're truly sorry to hear about your experience, Matthew. Your satisfaction is important to us, and we'd like to understand more about what happened during your stay. If you could provide additional details or reach out to us directly, we'll do our best to address any concerns and make things right. We appreciate your feedback and apologize for any inconvenience caused.
