Note fondée sur 838 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Hotel rénové, personnel sympathique, bon petit-déjeuner. La localisation prêt de l'autoroute ne gene pas.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Francois,Thank you so much for your kind review! We’re delighted to hear that you enjoyed our renovated hotel, appreciated our friendly staff, and had a great breakfast experience. It’s also great to know that the location near the highway was convenient for you.Your feedback is very valuable to us and encourages us to continue providing excellent service. We hope to have the pleasure of welcoming you back on your next visit.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Notre chambre était proche d’un système de ventilation tres bruyant.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Hotel Management , Gestion de l’hôtel
Dear Didier,Nous vous remercions d'avoir partagé votre expérience avec nous. Nous sommes désolés d'apprendre que vous avez été dérangé par le bruit du système de ventilation près de votre chambre. Votre confort est notre priorité absolue, et nous allons immédiatement examiner cette question pour trouver une solution. Nous apprécions vos commentaires et espérons avoir l'occasion de vous accueillir à nouveau dans des conditions plus confortables.
par un voyageur
Publié le 24 juin 2024 sur Expedia
We had to wash the floor ourselves in the entire room because it was so dirty. The reception gave us a cloth and disinfectant. Neighbors' doors slammed at 3 a.m. and 4 a.m. Neighbors in the room were yelling at each other at 4 a.m. The whole family did not sleep and was afraid. We notified reception and received no compensation. We weren't able to use the pool on Sunday evening there were around 100 people there with a mega party.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Hotel Management , Gestion de l’hôtel
Dear Miguel,Thank you for bringing these issues to our attention. We sincerely apologize for the inconveniences you experienced during your stay. It's unacceptable that you had to clean the floor yourself and endure disturbances from other guests. We are actively investigating these incidents with our team to prevent them from happening again. Regarding the pool situation, we regret that you were unable to enjoy your time as expected.Please know that guest comfort and safety are our top priorities, and we are taking your feedback seriously. We apologize for not compensating you appropriately at the time and would like to make it right.We appreciate your understanding and hope you will give us another chance to provide you with a much-improved experience in the future.
par un voyageur
Publié le 20 août 2023 sur Expedia
Semblait propre, mais forte odeur de vieille cigarette dans les corridors et la chambre était présente. Le personnel est gentil. Nous n'avons pas eu de couverture supplémentaire pour une 5e personne (aucune de disponible selon la dame à la réception) même si la réservation avait été faite correctement. Ils auraient également avantage à revoir la disposition de la machine pour les crêpes, cela occasionnait une file d'attente inutile au déjeuner.
Commentaires de Gestion de l’hôtel
23 août 2023 par Amanda , Gestion de l’hôtel
HI Raphael,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Whitehall/Allentown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
par un voyageur
Publié le 15 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 avr. 2023 par Amanda , Gestion de l’hôtel
Hi Gerard,Thank you for the review and staying with us in our newly renovated hotel. Hope to see you back in the near future.
par un voyageur
Publié le 11 avr. 2023 sur Expedia
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Commentaires de Gestion de l’hôtel
17 avr. 2023 par Amanda , Gestion de l’hôtel
Hi Jean,Thank you for the review and staying with us in our newly renovated hotel. Hope to see you back in the near future.
par un voyageur
Publié le 31 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2022 par Amanda , Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 29 sept. 2024
Clean, nice beds , a good night sleep after a long drive.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Mark, Thank you for your kind words! We’re so glad to hear you enjoyed a good night’s sleep after your long drive. It’s great to know that you found our beds comfortable and the hotel clean. We hope to welcome you back on your next journey!
par un voyageur
Publié le 28 sept. 2024
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Lois,Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience during your stay. Your kind words motivate our team to keep delivering exceptional service.We can’t wait to welcome you back for another great stay!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
At the time of booking, pets were allowed then sometime later the policy changed. After checking in we were bringing in our dog at which time we were told we couldn’t stay. We were told that our charge paid at time of booking would be refunded but none has been given. The Hotel was chaotic and some of the staff rather rude.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Anonymous,Thank you for sharing your feedback. We sincerely apologize for the confusion regarding our pet policy and any inconvenience it caused during your stay.At check-in, we were not informed about your dog, which is important for us to know regardless of our pet policy. We strive to ensure that our guests have a smooth experience, and I’m sorry if it felt chaotic during your visit.Regarding the refund, we processed it as soon as you left, but it may take a few business days to appear in your account. If you need assistance, please reach out to Expedia to confirm the cancellation, as they can help facilitate this process.We appreciate your understanding and hope to have the opportunity to serve you better in the future.
