Note fondée sur 1 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Communication
Publié le 11 juill. 2022 sur HomeAwayI was overall satisfied with the stay. The only concern I had was that I wasn't informed that a change in accommodation was needed (the apartment I initially booked had water problems) until AFTER I reached out about the check-in process the day before. I received a response back on the day I was checking in, even though the problem had obviously occurred if not days, weeks beforehand and it seemed I wasn't going to be told about this until I showed up. This could have been a bigger problem because the new accommodation (a cabin) did not include bed linens and towels (something that was included with the apartment). Luckily I had enough time before driving there to get these things packed, otherwise I would have shown up with nothing. So, I guess better communication with guests - especially when changes are necessary could be improved!
Commentaires de Gestion de l’hôtel
14 juill. 2022 par VrboOwner, Gestion de l’hôtel
Thank you Marion for the feedback, well noted. In our ongoing effort to enhance guest experience your feedback is much appreciated.
CJ.