Note fondée sur 46 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 juill. 2024 sur Expedia
Awesome little mid year getaway.
Quiet, easy access, and walking distance to everything.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Chris, Gestion de l’hôtel
Thank you Lex, so glad you enjoyed your time in Whitianga!Kind regards,Chris & Gina
par un voyageur
Publié le 2 mars 2024 sur Expedia
Very well run complex, property has all the necessities you need for a comfortable stay, ready walking distance to the beach, shops and restaurants.
Commentaires de Gestion de l’hôtel
2 mars 2024 par Chris, Gestion de l’hôtel
Thanks for your feedback Gary. Great to hear you enjoyed your stay and made the most of the location.
par un voyageur
Publié le 2 févr. 2024 sur Expedia
Lots of space for me and my 2 children. The kids loved the pool. The place was tidy and clean. The kitchen had everything needed for self catering. We would stay again, very handy, easy place to stay to explore Mercury bay. One thing to note for families is that the room with two single beds was on the ground floor and the two bedrooms with queen beds were on the third floor, not a big deal but my children didn't want to sleep 2 floors away from me.
Commentaires de Gestion de l’hôtel
2 févr. 2024 par Chris, Gestion de l’hôtel
Hi Jane,Thanks again for staying with us and for your review. Great you and the girls enjoyed Oceans Serenity Apt 24. Welcome back again anytime.
par un voyageur
Publié le 16 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 janv. 2024 par Chris, Gestion de l’hôtel
Thanks for your review Jeff!!
par un voyageur
Overpriced and underdelivered
Publié le 8 janv. 2024 sur HotelsThe unit we stayed in was nice. It was very spacious and had quite a few amenities in the unit. We were able to unpack and enjoy our time here.
For the price we paid, we were not that impressed with the view or the cleanliness of the unit. The view of the ocean was a tiny window of view through someone else's backyard.
The apartment had been cleaned but there were food bits in the rug in the living area. We were also told that we could request cleaning service throughout our stay but one day they came in and emptied one trash can and another day they didn't come in at all.
For the price paid, we expected more and left unimpressed and a bit disappointed.
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Chris, Gestion de l’hôtel
Thank you for taking the time to write a review and for your feedback. Very sorry to hear you did not enjoy some aspects of your stay. As we explain to guests on arrival, and as stated in our apartment info sheet, due to many guests wish to observe social distancing we do not service apartments unless the "please service my room" tag is placed on the apartment door handle before 11am. If this does not happen the apartment is not serviced. Apologies if there was a misunderstanding there. There are pictures of the view from the apartment on the Expedia website you made your booking from. They clearly show there is a partial view of the sea through the property in front. Not sure why you thought it was different. As we pride ourselves on the cleanliness of our apartments, we are very sorry to hear there were food bits on the rug. Our apologies and we will definitely bring this up with our housekeeping team. Kind regards,Chris & GinaResident Managers
par un voyageur
Publié le 16 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
16 mai 2023 par Chris Resident Manager, Gestion de l’hôtel
Hi Mathew,Thanks again for staying at Ocean Serenity and for your great review. See you again sometime
par un voyageur
Publié le 27 oct. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
28 oct. 2022 par Marie, Gestion de l’hôtel
Hi Wendy thank you for taking time to post a review , we really appreciate feedback and will share with the teamhave a great day
par un voyageur
Publié le 8 mai 2022 sur Expedia
Commentaires de Gestion de l’hôtel
28 mai 2023 par Chris Resident Manager, Gestion de l’hôtel
Hi Tim,Apologies for the late response but thank you so much for staying with us and for your review.
par un voyageur de Hamilton
Publié le 9 févr. 2022 sur Expedia
Modern, clean, good kitchen facilities and plenty of room for the 3 of us. It rained a bit so we had some fun with Pictionary.
Commentaires de Gestion de l’hôtel
9 févr. 2022 par Gina Resident Manager, Gestion de l’hôtel
Hi Geoffrey,
Thanks for staying with us and for your feedback. Glad you enjoyed Whitianga despite the weather. Hope to see you again sometime.
Kind regards,
Gina & Chris
Resident Managers
par un voyageur
Publié le 18 janv. 2022 sur Wotif
Nice clean up to date property. The pool was wonderful!
Commentaires de Gestion de l’hôtel
18 janv. 2022 par Chris Resident Manager, Gestion de l’hôtel
Hi Miguel,
Thanks for staying with us and for your feedback. So glad you enjoyed your stay. And the pool.
