Note fondée sur 56 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Canada
Un superbe endroit
Publié le 25 août 2024 sur HomeAwayFrangipani 206 est vraiment bien situé la vue est magnifique, la grande terrasse un endroit paisible.
par un voyageur
Large apartment with great view but a few hiccups
Publié le 27 oct. 2024 sur HomeAwayApartment is spacious and has a fully equiped kitchen, but the master ensuite shower had mould on the floor tiles (which I could remove with my fingers, so simply not cleaned properly), there were no hand towels or face washers available due to a shortage, the 2nd room was not made up as a king as requested for my friend and the washing machine is temperamental and leaks.
Commentaires de Gestion de l’hôtel
30 oct. 2024 par VrboOwner, Gestion de l’hôtel
Hi Kylie and thank you for your review.
I have raised the mould issue with housekeeping and apologise if this was not cleaned. We rely on a team on the island that regularly cleans the apartment after each guest. On this occassion it must have been missed.
As for the towels, it was an unfortunate event that you did not get the towel on arrival. All linen and towels are collected and washed off shore and returned each week. I believe that the towels were provided the next day.
As for the second bedroom, again it was not specifically indicated to us that the two guests were not going to be in the main bedroom. With only two guests we dont make up the second bedroom unless it is clearly stated that there are two individuals not partners. The washing machine appears to be working when tested so unless it is unbalanced with the clothes it works fine. Often the drainage hose gets squashed and prevents the cycle to be completed but in general it seems to work.
Finally, overall and apart from the minor concerns we trust that you had a relaxing time and enjoyed your stay.
Thank you for the feedback it is always helpful so we can improve our service even more.
Regards
Joe Leonardi
Frangipani 206
par un voyageur
Beautiful
Publié le 16 oct. 2024 sur HomeAwayAmazing view and nice self contained apartment.
par un voyageur
Hamilton island
Publié le 27 sept. 2024 sur HomeAwayThe apartment is very tired and dirty, furniture old and seen better days. the cupboards are full of old linen and junk. The showers flood. The washing machine doesn’t work, this was an issue as we needed to clean clothes and towels for the whole week, response from management was poor.
Hamilton island is a great holiday and we really enjoyed our time. Would have preferred different accommodation especially considering the price was $700 per night.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par VrboOwner, Gestion de l’hôtel
Dear Laura
we appreciate your feedback and would like to apologise if you felt that the apartment did not meet your requirement.
As for the apartment being dirty, I am not sure, I have brought it to our housekeeping attention. However, they assure me that the apartment was thoroughly cleaned prior to your arrival. Having said that it maybe possible that something may have been missed.
As for cupboard being full of old linen and junk may be it is an exaggeration, as the cupboards hold blankets, some pillows, mattress for the queen bed etc. There maybe some items that are temporarily stored but none of which interfere with our guests hanging their clothes during their stay.
As for the washing machine, well we did attend to your concerns immediately and I was informed that you eventually did manage to get it going. Guests before you and subsequently after you have had no issues with the washing machine.
As for the price you paid, it is the lowest price in the complex, and contrary to your assessment our guests have only praised the apartment and its value for money.
Having said that, we understand that each guest has their own personal standards that they are use to and unfortunately our apartment was not to your particular standard.
We thank you once again and hope that above all things, you still managed to have a great time and enjoy your stay on Hamilton Island.
Kind regards
Joe Leonardi
par un voyageur
Great family holiday !
Publié le 5 mai 2024 sur HomeAwayExcellent location, large open living … buggy was lots of fun !!
par un voyageur de Bundoora, Australia
Great Place
Publié le 3 mai 2024 sur HomeAwayLoved our stay here. Apartment was nice and spacious and perfect location.
par un voyageur
Loved it
Publié le 15 févr. 2024 sur HomeAwayGreat space for the family & great location by the beach.
par un voyageur
Publié le 20 nov. 2023 sur Wotif
Great apartment with stunning views. The kids loved the pool, which is shaded and kept them safe from the midday sun. Lovely plunge pool spa next to it. Catsye beach a 2 minute walk across the road. Door to door service from the airport and so so useful having the buggy. Joe was fantastic! Great communicator. Thanks for a wonderful holiday
par un voyageur
Family Holiday
Publié le 29 oct. 2023 sur HomeAwayLovely apartment in a quiet part of the island. It was the prefect location for a family holiday. We will be back next year.
par un voyageur
Frangapani 206
Publié le 23 oct. 2023 sur HomeAwayExcellent location with stunning views of Catseye Beach. Nice big apartment. It was a little dated, but overall would recommend to stay here .
