Avis Palm Bay Resort

Thank you for your feedback. We tried to get your attention for a discreet conversation to assist in something special, unfortunately we missed the opportunity. We're glad you had a lovely stay & we wish you all the very best in your future

Thank you for your review, we will take you comments and act on this.

Dear Russell, Congratulations once again! We are glad to know you enjoyed your time with us and we hope to welcome you both back soon.

Dear Scott, I want to start by apologising that your stay didn’t meet your expectations. Please note, that I have addressed the wait time for your stay with the kitchen team, as I do understand that due to one of our chef’s falling ill there was delayed wait times. We apologise for the hour wait. Sadly, we do have to inflate the prices due to not being as accessible and requiring a lot more resources to get it to the island but please know our prices are significantly cheaper than fellow island and very similar to Airlie Beach. As per the welcome letter you received on arrival and when you booked, we mention that housekeeping services occur every 3 days and depending on the length of stay, what type of clean you get. This is due to the resort solely depending on rainwater. The welcome letter also states that if you wanted a full clean this can be arranged with our reception team. The splatters on the wall are caused by the old fans, which we have since replaced. Due to humid summers here in NEQ, our fans had rusted. We are working with the owner of the property to have this repainted now we have new fans installed. You never addressed this concern with us, so we were never given the chance to explain alongside the concerns regarding the alleged bed bugs. The day of your departure, we had our pest control team coming on the boat you were departing on. He said that he would quickly check the room for us and found no evidence of bed bugs. In regard to the airport transfer, you booked this through a third party and which we only suggested before assisting you in booking the alternative. We only recommend these people, as we have never had an issue with them before and a well known at Hamilton Island. With your tours, a full debrief was given and sent to your emails. We worked with you over the phone when you were unable to locate your tour guides, but once again they’re only third-party suppliers. I want to also state, that the staff were not trying to make you unwelcome but after several sly comments, throwing menus on the floor and numerous complaints from fellow guests they were more cautious. We hope that clarifies your above review and all future readers.

Dear Josephine, We appreciate the kind feedback and your understanding for our humid climate! We hope to welcome you back soon.

Hey Millicent, We thank you for your feedback! We just checked and tested the phone number and it worked for us. We will investigate further, as this means our message bank feature isn't working either. Thank you!

Dear Susan!We are so glad that despite the hiccup in getting here you enjoyed your stay with us and the team made you feel like you were at home!Until next time!

Dear Sharni, We are very happy to know you enjoyed your stay in our little piece of paradise!We hope to welcome you back soon.

Dear Chris, We are very happy to know you enjoyed your stay in our little piece of paradise!We hope to welcome you back soon.

Hey Joshua, We cannot thank you enough for your kind rating and being such amazing guests during your stay with us!You're both welcome back and we hope to see you again soon!