Note fondée sur 138 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Not only is the hotel across from a meat processing plant which made everything in the room and outside smell like death. They also charged me three different times for the room charge in addition to what was paid to Expedia. And was told on the phone that the manager has a whole list other rooms she has to refund and will get to it eventually
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Doirs Bain, Gestion de l’hôtel
Elizabeth, I hope you did recieve your reiimbursment from Expedia for the incorrect charges.It was my pleasure to help you sort that out.Hope to see you in the near future!
par un voyageur
Publié le 6 avr. 2024 sur Expedia
The property told us the could not even provide coffee in lobby as water was not safe to drink. Hptel provide nothing but reasonably comfortable bed.
Commentaires de Gestion de l’hôtel
6 avr. 2024 par Dolly Bain, Gestion de l’hôtel
Thank you for letting us know about your stay. I will investigate these issues and get them corrected. Coffee and coffee makers are available upon request at the front desk. My apologizes if you didn't receive coffee in our lobby. Confusion from our front desk agent on the water. We are not required to provide bottled water for the coffee makers as almost all restaurants and convenience stores in our area use tap water for all coffee and fountain drinks. Because we generally use bottled water, and it was not available at the time our front desk clerk assumed that we could not provide coffee for our guest because she is new.we apologize for any inconvenience this may have caused you. We take all feedback seriously and will work to address any issues to ensure that our guests receive the best service possible.
par un voyageur
Publié le 1 avr. 2024 sur Expedia
I LIKED THE LOCATION BUT IT WAS IN ILL REPAIR
Commentaires de Gestion de l’hôtel
6 avr. 2024 par Dolly Bain, Gestion de l’hôtel
Dear Guest,I am sorry your experience was not as you expected. Our Baymont in Wellington Kansas is a newer facility, under 10 years old. I am not quite sure what repairs you are referring to that need to be updated.I would love the opportunity to correct the repairs needed if I could get more detail.All feed back is taken serious and is used to better our guest experience.
par un voyageur
Publié le 25 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Matthew Caudillo, Gestion de l’hôtel
Thank you for the positive review! We appreciate it!
par un voyageur
Publié le 6 janv. 2024 sur Expedia
There aren’t many hotels to choose from in this small town. Priced a bit high considering there is no breakfast included or attractions nearby.
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Matthew Caudillo, Gestion de l’hôtel
Thank you for taking the time to leave us a review!
par un voyageur
Publié le 30 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Matthew Caudillo, Gestion de l’hôtel
Thank you for taking the time to leave a review!
par un voyageur
Publié le 9 déc. 2023 sur Expedia
Great choice if you’re working in the area.
Commentaires de Gestion de l’hôtel
21 déc. 2023 par Matthew Caudillo, Gestion de l’hôtel
Thank you for the positive feedback.
par un voyageur
Publié le 4 nov. 2023 sur Expedia
We were informed by staff that the Internet was slow but we were in the best spot to get a connection. We were unable to get any connection and when we went to ask at the front desk we were told we were out of luck that there was nothing they could do. The hotel is used by railroad staff and people were coming and going all night long. Not a restful place to stay.
Commentaires de Gestion de l’hôtel
14 nov. 2023 par Matthew Caudillo, Gestion de l’hôtel
Thank you for the feedback. We apologize for any inconveniences caused by the lack of internet connection. We will discuss the customer service issue with our front desk staff to ensure that this does not continue. We are contracted with BNSF so we do apologize for any inconveniences caused by them coming and going all hours of the day. We hope we get the chance to better serve you in the future and thank you again for taking the time to leave us a review.
par un voyageur
Publié le 18 sept. 2023 sur Expedia
Convenient location near I 35. Penny's Diner within easy walking distance and open 24 hours. I stayed 6 nights and the room was only cleaned once and that was at my request. No coffee maker in the room.
Commentaires de Gestion de l’hôtel
13 nov. 2023 par Matthew Caudillo, Gestion de l’hôtel
Thank you for your positive feedback. We truly appreciate it!
par un voyageur
Publié le 17 sept. 2023
Beds were comfortable. With two of us looking we could find no way to turn the shower on in rm 224. It was either broken or we needed directions. This was extremely inconvenient since sitting in the tub was prohibitive for us.
Commentaires de Gestion de l’hôtel
13 nov. 2023 par Matthew Caudillo, Gestion de l’hôtel
Thank you for the feedback. We apologize for the inconvenience caused by the shower. Our front desk staff is available at all times and would gladly walk you through on how to turn the shower head on. We will look into getting instructions put in the rooms! We hope we get the chance to serve you again in the future. Thank you again!
