Note fondée sur 271 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,3 Service et personnel
3,2 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 août 2024
Clean
Commentaires de Gestion de l’hôtel
11 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Tyrell, Thank you for staying with us! We are thrilled you found our hotel clean and comfortable. We take pride in maintaining high cleanliness standards, and your positive remarks are greatly appreciated. We look forward to welcoming you back to Extended Stay America soon. Sincerely,Hotel Management
par un voyageur
Publié le 10 août 2024 sur Expedia
:)
par un voyageur
Publié le 5 août 2024 sur Expedia
Rude employees
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Dawn, Thank you for your feedback. We sincerely apologize for your experience with our staff, as we strive to provide exceptional service to all our guests. It is disappointing to hear that we fell short in this regard. Your comments will be addressed with our team to ensure improvements are made. We appreciate you bringing this to our attention and hope to have the chance to offer you a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 4 août 2024 sur Hotels
par un voyageur
I'll come back!
Publié le 22 juill. 2024 sur HotelsGood enough for me, nice and quiet and air conditioner worked great.
par un voyageur de Littleton
Publié le 10 juin 2024 sur Expedia
3 staff behind the counter but only 1 could check in...seemed chaotic and not very friendly.
Commentaires de Gestion de l’hôtel
11 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Debra, Thank you for taking the time to provide a review of your stay. We want every guest to be treated with respect and authentic, friendly service; therefore, we apologize if this was not your experience. Your sincere feedback, including comments about what we did right and areas where we can improve, helps us enhance our customer service. We will address this with the concerned associates, and we thank you for your patience. We hope to accommodate you again so we may provide you with the flawless experience you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 9 juin 2024 sur Hotels
par un voyageur
Publié le 26 mai 2024 sur Expedia
Our only complaint was no water and no ice for overnight use & no dining options.
Commentaires de Gestion de l’hôtel
27 mai 2024 par Hotel Management, Gestion de l’hôtel
Dear Lonnie, Thank you for your feedback. We're glad to hear you enjoyed your stay overall. We understand the inconvenience caused by the lack of water, ice, and dining options. We strive to improve our services and amenities continually and appreciate your input. We hope to welcome you back in the future and provide a more complete experience.Sincerely,Hotel Management
par un voyageur
Publié le 24 mai 2024 sur Expedia
Room not very clean, run down, beds noisy and uncomfortable
Commentaires de Gestion de l’hôtel
25 mai 2024 par Hotel Management, Gestion de l’hôtel
Dear Sean, Thank you for sharing your review and the details surrounding your recent visit. We appreciate you bringing these issues to our attention. We want our residents to have a comfortable stay and a restful night's sleep, so we are sorry that you found your bed uncomfortable and that the suites were not satisfactory. Our team's priority is ensuring every guest has a cozy and relaxing stay, and we apologize that this was not your experience. We take this concern seriously and hope you will visit with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
par un voyageur de Albuquerque
Publié le 23 mai 2024 sur Expedia
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