Note fondée sur 276 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,3 Service et personnel
3,2 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Tonya, Gestion de l’hôtel
We are sorry you didn't enjoy your stay. We are striving to make this pleasant experience for everyone, we hope you will give us a chance to make it right in the future.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Had to leave hotel. Room infested with Roaches!
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Audrey, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience does not represent our usual performance, and we regret not meeting your expectations. We hope to provide you with the outstanding stay you deserve on your next visit to the area. Safe travels!Sincerely,Hotel Management
par un voyageur
Publié le 28 sept. 2024 sur Expedia
There was roaches all in the room. I got some food late last night sat my burrito on the counter top next to sink and bugs were all over my burrito. Asked to change rooms this morning because I booked one more day. Was told they have no more available. I'm extremely disappointed and dissatisfied with this service provided.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear TyLee, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to each and every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. We hope to see you again!Sincerely,Hotel Management
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Tonya, Gestion de l’hôtel
thank you. Come back and see us!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
The TV didn't work good
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Michael, Thank you for choosing Extended Stay America! We apologize for the issues you experienced with the TV during your stay. It is important to us that all amenities function properly, and we understand how this can affect your experience. Your concerns will be addressed with our team to ensure improvements are made. We appreciate your input and hope to provide you with a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 10 août 2024
Clean
Commentaires de Gestion de l’hôtel
11 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Tyrell, Thank you for staying with us! We are thrilled you found our hotel clean and comfortable. We take pride in maintaining high cleanliness standards, and your positive remarks are greatly appreciated. We look forward to welcoming you back to Extended Stay America soon. Sincerely,Hotel Management
par un voyageur
Publié le 10 août 2024 sur Expedia
:)
par un voyageur
Publié le 5 août 2024 sur Expedia
Rude employees
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Dawn, Thank you for your feedback. We sincerely apologize for your experience with our staff, as we strive to provide exceptional service to all our guests. It is disappointing to hear that we fell short in this regard. Your comments will be addressed with our team to ensure improvements are made. We appreciate you bringing this to our attention and hope to have the chance to offer you a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 4 août 2024 sur Hotels
par un voyageur
I'll come back!
Publié le 22 juill. 2024 sur HotelsGood enough for me, nice and quiet and air conditioner worked great.
