Note fondée sur 301 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Christina,Thank you for your stay and the glowing 10-star review. Knowing that our guests recognize and value our efforts is incredibly uplifting. Your high rating serves as a strong motivator for our entire team. Ensuring guest satisfaction is our utmost priority, and we eagerly anticipate the opportunity to welcome you back shortly! Sincerely, Hotel Manager
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kenneth,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We hope that you will visit us again. Sincerely, Hotel Manager
par un voyageur de El Dorado
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Lori,Thank you for your stay and the glowing 5-star review. Knowing that our guests recognize and value our efforts is incredibly uplifting. Your high rating serves as a strong motivator for our entire team. Ensuring guest satisfaction is our utmost priority, and we eagerly anticipate the opportunity to welcome you back shortly! Sincerely, Hotel Manager
par un voyageur
Publié le 17 août 2024 sur Expedia
Stayed 5 nights no housekeeping was done at all
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Luis,We apologize for the lack of housekeeping during your 5-night stay. This is certainly not the standard of service we aim to provide. We appreciate your feedback and will address this with our team to ensure it doesn't happen again. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 15 août 2024 sur Expedia
I got charged 3 times 3 different rates “Expedia will refund you for one night” after the guy at the desk proceed to charge me twice
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Brodie,We have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. We are sorry for any inconvenience.Sincerely, Hotel Manager
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
They didn’t have coffee in your room and the coffee they offered in the lobby was very weak. They didn’t replenish the breakfast items when they ran out.
Commentaires de Gestion de l’hôtel
11 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We're sorry to hear that your experience with our coffee and breakfast service did not meet your expectations. We understand how important these details are to your stay, and we will address these issues with our team to ensure better service in the future. We appreciate your comments and hope to improve your experience next time.Sincerely, Hotel Manager
par un voyageur
Publié le 10 août 2024 sur Hotels
The king bed was so comfortable & the hotel was quiet. We really had a wonderful stay for price. The pillows and kimg-sized mattress were comfortable. I'd come back.
Commentaires de Gestion de l’hôtel
11 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you found the king bed so comfortable and enjoyed the quiet atmosphere during your stay. It's great to know that you had a wonderful experience and that the pillows and mattress met your expectations. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Laquita,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
par un voyageur
Publié le 4 août 2024 sur Hotels
Very disappointing. We were not given a remote for the TV. The floors were extremely dirty. My husband had to fix the toilet handle, so we could flush the toilet. I had to request another bath towel, as we were only given 1 for 2 people. Breakfast was mediocre, no syrup for the waffles. The shower was the best part of the stay.
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We are sorry to hear about the issues you faced during your stay. It's disappointing that we fell short on several fronts, including the TV remote, cleanliness, and maintenance. We appreciate your feedback on the breakfast and towel situation as well. We’re glad you enjoyed the shower, but we will use your comments to address these problems and improve our service. We hope to provide a better experience in the future.Sincerely, Hotel Manager
