Note fondée sur 311 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear david,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Convenient
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Steven,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location convenient and close to your areas of interest. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Fred,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Horrible
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Michael,Thanks for your feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
par un voyageur
Publié le 7 oct. 2024 sur Expedia
The motel is always fine. Expedia is where my issue lies! They couldn't make my reservation due to the motel was already fully booked, but they never let me know. I show up to the motel to find out that my room reservation could not be honored.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Dennis,We apologize for the inconvenience you experienced with your reservation. We understand how frustrating it must have been to arrive at the motel only to find out your room was not available. Your feedback regarding the communication from Expedia is important. We appreciate your understanding and hope to provide you with a better experience during your next stay.Sincerely, Hotel Manager
par un voyageur de Canon City
Publié le 15 sept. 2024 sur Expedia
Staff was mia at check in. More worried about something else away from desk. Bathroon in poor condition fans never work. 1 large and 1 small towel for 2 people. Outlets do not work well.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Dale,We are sorry to hear about the issues you faced during check-in and with the bathroom facilities. It’s concerning that the staff wasn’t attentive and that you experienced problems with the bathroom, towels, and outlets. This is not the standard we strive for, and we’ll address these concerns with our team to make necessary improvements. We hope to offer a better experience in the future. Sincerely, Hotel Manager
par un voyageur
Publié le 12 sept. 2024 sur Expedia
It was a very pleasant experience overall. I did find it curious that they provided shampoo and conditioner in the tub/shower but did not provide soap. The did provide soap but it was mounted on the wall next to the sink.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Benton,Thank you for your feedback! We're glad you had a pleasant experience. We appreciate your observation about the placement of the soap and will review our amenities setup for better convenience. Your feedback helps us improve, and we hope to welcome you back soon for another great stay! Sincerely, Hotel Manager
par un voyageur
Publié le 8 sept. 2024 sur Expedia
The beds were not queen beds like it said I paid for a double queen. The rooms where filthy, hair all over the bathroom, looks like someone before me spilled something on the floor and it never got cleaned. Only one towel in the bathroom for 4 people. We woke up the next morning and the sheet was coming off the bed and then we realized there was what looked like blood or dark red something all over the side of the bed that MY KIDS slept in 😡
The breakfast bar was pretty much empty and no coffee. Could not find anyone from the front desk for over 30 min so we had to make our own coffee.
I would NOT recommend this place for anyone go somewhere else.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Natasha,We are truly sorry to hear about your experience. The issues you’ve described—unclean rooms, incorrect bed sizes, and inadequate amenities—are completely unacceptable. This is not the level of service or cleanliness we aim to provide. I understand your frustration, and your feedback will be used to address these serious concerns with our team immediately. Sincerely, Hotel Manager
par un voyageur
Publié le 2 sept. 2024 sur Hotels
I’m enjoying my stay here because the staff is friendly, my room is clean and very comfortable and the AC blows very cold.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Ursula,Thank you for your wonderful feedback! We’re thrilled to hear that you’re enjoying your stay! It’s great to know that our friendly staff, clean and comfortable room, and effective air conditioning have made a positive impact. We hope the rest of your stay continues to be just as enjoyable!Sincerely, Hotel Manager
par un voyageur
Publié le 1 sept. 2024 sur Hotels
I didn't even stay. Room smelled. Everything is old and not kept up well.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager
