Note fondée sur 161 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Excelsior
Publié le 14 nov. 2024
Commentaires de Gestion de l’hôtel
22 déc. 2024 par Dolly Bain, Gestion de l’hôtel
BO,I am sorry your experience was not what you expected and hope that your next experience will be a better one.I would like to know more about your stay so we can better our guest experience.My apologies for the inconvenience.
par un voyageur de Excelsior
Publié le 13 nov. 2024
There is no staff at the property. You are supposed to go to another hotel across a busy street to check in for anything else. The exterior stairs a metal grates which are impossible for a dog to walk. The bathroom was full of black hair. Totally unacceptable.
Commentaires de Gestion de l’hôtel
22 déc. 2024 par Dolly Bain, Gestion de l’hôtel
I am sorry your experience was not what you expected. We do have new transitions in our staff, and I feel you may have been given a room that was not completed from our new housekeeping staff. We are taking extra precautions with our new housekeeping staff.I would like to know more about your stay so we can better our guest experience.My apologies for the inconvenience.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
You could not check in there. You had to go across the street. We were on the second floor. We had to take outside stairs up. There was a leak somewhere, because the carpet was wet around the bathroom door. Everything seemed a little dangerous for 2 women in their 70s. They told us when we checked in that we would be charged $50 extra that we would be returned when we checked our if everything was in order. We slept a few hours and checked out. The next day I was charged an extra $57.75 on my credit card with no explanation. I am still trying to reach them to get it straightened out!!
Commentaires de Gestion de l’hôtel
12 nov. 2024 par Dolly Bain, Gestion de l’hôtel
Landa,I know I spoke to you on the phone and we resolved the issues on your card.I just wanted to double check if your card was taken care of.Thank you for taking the time for this review.We do appreciate reviews to help us better our guests stays.
par un voyageur
Publié le 16 oct. 2024 sur Expedia
There were no cups in the room.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Dolly Bain, Gestion de l’hôtel
Thank you for taking the time to do a review. I do apologize for there being no cups in your room. If ever any guest needs anything at all they may call our front desk, and we will supply and needed items.Sorry for the inconvenience this must have caused you.
par un voyageur
Great room for the price!
Publié le 12 oct. 2024 sur HotelsThis was a good hotel at a good price. The room was clean and comfortable. There was a diner right across the street. Great breakfast each morning.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Dolly Bain, Gestion de l’hôtel
So glad your stay was to your satisfaction! Our Penny's Diner is a great place to eat, glad you enjoyed it.Thank you for taking the time to do a review.
par un voyageur
Publié le 11 oct. 2024 sur Hotels
It was ok for the trip we were taking. I probably would not stay there again
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Dolly Bain, Gestion de l’hôtel
Thank you for taking the time to do a review! We appreciate you staying with us.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
The room was nice and clean. Check-in was across the street at a different hotel. The only negative was that the showerhead was 5' high. The dinner across the street was an example of a classic greasy spoon.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Doris Bain, Gestion de l’hôtel
Bob,Thank you for your review. Glad you enjoyed your stay.We appreciate your kind words.Sincerely,
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Doris Bain, Gestion de l’hôtel
Karen,Thank you for taking time to give us a review.We appreciate and of our feedback to better our guests stays.Sincerely,
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Dolly Bain, Gestion de l’hôtel
Thank you for the review, we strive to make your stay as comfortable as possible.Sincerely,
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Dolly Bain, Gestion de l’hôtel
Emesto, we are sorry that your stay is to your satisfaction.I would personally like to see what we could do to make your better for you.Please contact our front desk if you need anything at all.Sincerely,
