Ratings based on 496 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 28, 2024 on Expedia
Bad
Comment from Hotel Management
Jul. 30, 2024 by Hotel Management, Hotel Management
Dear Maurice, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit.Sincerely,Hotel Management
by A traveller
Posted Jul. 26, 2024 on Expedia
by A traveller
Posted Jul. 18, 2024 on Expedia
The room was dirty and floor sticky. I called for a blanket and there was no service.
Comment from Hotel Management
Jul. 18, 2024 by Hotel Management, Hotel Management
Dear Linda, Please accept our apologies for your disappointment during your stay. Providing exceptional service to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience.Sincerely,Hotel Management
by A traveller
Posted Jul. 14, 2024 on Hotels
by A traveller
Posted Jul. 13, 2024 on Expedia
Run down and no coffee
Comment from Hotel Management
Jul. 15, 2024 by Hotel management, Hotel Management
Dear Bill, It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We are thrilled that your overall experience was positive. We have noted your feedback and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management
by A traveller
Posted Jul. 6, 2024 on Expedia
by A traveller
Posted May 27, 2024 on Expedia
The rooms stinks and we switched rooms several times and it still smelled like old cigarettes and poop. ( non smoking property but smelled everywhere even in the hallways and elevator)
Comment from Hotel Management
May 28, 2024 by Hotel Management, Hotel Management
Dear Whitneyfer, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by switching multiple rooms. We take great pride in providing our guests with a clean and fresh environment, and we apologize for any oversights during your stay. Thank you for bringing this to our attention, and we will take immediate action to ensure that our guests have a comfortable and enjoyable experience. We thank you again for sharing your experience with us and look forward to welcoming you back soon.Sincerely,Hotel Management
by A traveller
Ugh!
Posted May 24, 2024 on HotelsNeeded a place that accepts dog companions...thats the only good thing about this place. Spooky people lurking around and heavy scent of pot everywhere. Very run down.
Comment from Hotel Management
May 25, 2024 by Hotel Management, Hotel Management
Dear Mary, Thank you for choosing our hotel and taking the time to share your feedback. We are glad that you appreciated our pet-friendly feature. However, we apologize for any issues you may have encountered during your stay that kept it from being perfect. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. We hope that you will give us the opportunity to improve your impression of us in the future, should your travels bring you back to the area.Sincerely,Hotel Management
by A traveller
Posted May 21, 2024 on Hotels
by A traveller
Posted May 20, 2024 on Expedia
There was a lime and onion within the fridge in our room upon arrival. I also requested 1 queen size bed (which was said to be available) but got a room with 2 beds instead. Other than that, the room was okay at best.
Comment from Hotel Management
May 21, 2024 by Hotel Management, Hotel Management
Dear Tyler, We would like to express our deepest apologies for any inconvenience caused by not receiving the room you requested and we truly regret if we overlooked a few issues in preparation of the room before your arrival. However, we are glad to see that despite this you enjoyed your stay overall. Thank you for your candid feedback. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
