Note fondée sur 93 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,4 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disgusted!
Publié le 13 août 2024 sur HotelsThe original room wasn’t cleaned when we arrived at 4:44 pm, and the other room was not clean, my friend called me to get the live bugs that were in the shower/tub, and there were lots of dark brown hairs in the bathroom, plus dirt around the toilet and tub and floor in the bathroom, and the floor didn’t feel clean when I briefly walked on it. I hope and pray that the sheets were fresh. I often leave a tip, but I couldn’t do it that stay.
Commentaires de Gestion de l’hôtel
15 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Elizabeth, I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Wilkesboro. I was saddened to read that your stay fell short of your expectations due to the insects, the lack of cleanliness in your room, the hair you found in the bathroom along with the other concerns you reported. Humble accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 7 août 2024 sur Expedia
Upon entering the room, there was no amenities at all, no hand soap,shampoo, wash cloths, bathmat, only 2 hand towels. The room was moist, everything felt wet including the floor. I asked the desk person for towels etc, I was given 2 soaps, 2 bath towels and 2 wash cloths. She said there was no shampoo. She was very pleasant but the only one working at the hotel.When I went back to the room, the key didn't work, I went back again and there was no one at the desk, I had to wait a long time till she returned to redo my key. The 2nd day I was gone all day and when we came back to our room it had not been serviced, no clean towels or anything. I had to go get towels etc but there was again no one at the desk. After about 30 min a guy came and gave me towels, and again the key didn't work, I was told there isn't daily room maid service, Yikes! I won't be going back again. I felt the staff tried their best and were very polite but there should be another person working to cover them when they leave the front desk.
Commentaires de Gestion de l’hôtel
10 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Nancy, Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Wilkesboro. I am glad you found our staff to be very pleasant and polite, despite the issues you listed. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Amir, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Wilkesboro and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Barbara,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES WILKESBORO and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 juill. 2024 sur Expedia
It was an awesome stay
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Austin,Thank you for taking the time to write about experience at the RED ROOF INN & SUITES WILKESBORO. I am glad to hear that you found your stay at our hotel to be awesome. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business and can't wait to see you back at Red Roof soon, where we can continue to offer you an awesome stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 27 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Chrisitan. The staff and I at the Red Roof Inn & Suites Wilkesboro were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 24 juin 2024
par un voyageur
Restful
Publié le 2 juin 2024 sur HotelsThe entire room clean, bathroom/shower. Restful.
Commentaires de Gestion de l’hôtel
4 juin 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear John,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WILKESBORO. It's great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof we are thrilled to read that the entire room clean, bathroom/shower and you had a restful stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 juin 2024 sur Expedia
Smoking smell
Commentaires de Gestion de l’hôtel
2 juin 2024 par Linton RediResponse Specialist, Gestion de l’hôtel
Dear Estel,Thank you for sharing your thoughts on your recent visit at RED ROOF INN & SUITES WILKESBORO. We thank you for your 3/5 rating. However, you indicated that the smoke smell was less than ideal. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
We never stayed here
Publié le 31 mai 2024 sur HotelsThey put me in one building and my sister in another building. When my sister went to her room, she said there was bird poop on the side walk to her room. There were men (guests) sitting outside her room, smoking and talking. She didn't feel comfortable walking in and out of the room with the men sitting there watching her. We took the keys back to the front desk agent and went to find another hotel. We were sad that our rooms were non refundable.
Commentaires de Gestion de l’hôtel
2 juin 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Galyn,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn & Suites Wilkesboro were disappointed to see your 2/10 score following your stay. You stated that your room placements, the guests you encountered and the other issues hindered your experience. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
