Note fondée sur 88 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,4 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Chrisitan. The staff and I at the Red Roof Inn & Suites Wilkesboro were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 24 juin 2024
par un voyageur
Restful
Publié le 2 juin 2024 sur HotelsThe entire room clean, bathroom/shower. Restful.
Commentaires de Gestion de l’hôtel
4 juin 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear John,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WILKESBORO. It's great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof we are thrilled to read that the entire room clean, bathroom/shower and you had a restful stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 juin 2024 sur Expedia
Smoking smell
Commentaires de Gestion de l’hôtel
2 juin 2024 par Linton RediResponse Specialist, Gestion de l’hôtel
Dear Estel,Thank you for sharing your thoughts on your recent visit at RED ROOF INN & SUITES WILKESBORO. We thank you for your 3/5 rating. However, you indicated that the smoke smell was less than ideal. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
We never stayed here
Publié le 31 mai 2024 sur HotelsThey put me in one building and my sister in another building. When my sister went to her room, she said there was bird poop on the side walk to her room. There were men (guests) sitting outside her room, smoking and talking. She didn't feel comfortable walking in and out of the room with the men sitting there watching her. We took the keys back to the front desk agent and went to find another hotel. We were sad that our rooms were non refundable.
Commentaires de Gestion de l’hôtel
2 juin 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Galyn,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn & Suites Wilkesboro were disappointed to see your 2/10 score following your stay. You stated that your room placements, the guests you encountered and the other issues hindered your experience. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 28 mai 2024 sur Expedia
My stay was nice and quiet and had no trouble moving around the hotel.
Commentaires de Gestion de l’hôtel
30 mai 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Andrew. The staff and I at the Red Roof Inn & Suites Wilkesboro appreciate your 5/5 score following your stay. I am thrilled that our nice and quiet hotel pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 27 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 mai 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Christy. The staff and I at the Red Roof Inn & Suites Wilkesboro were disappointed to see your 4/10 score following your stay. In order to understand what prompted your 4/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 26 mai 2024 sur Expedia
See above
Commentaires de Gestion de l’hôtel
27 mai 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Gabrielle. The staff and I at the Red Roof Inn & Suites Wilkesboro appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding additional information to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 26 mai 2024 sur Expedia
See above
Commentaires de Gestion de l’hôtel
27 mai 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Gabrielle. The staff and I at the Red Roof Inn & Suites Wilkesboro appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding additional information to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 11 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 mai 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dera Shai,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Wilkesboro and I are saddened to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
