Note fondée sur 101 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
4,4 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Snow Hill
Publié le 23 sept. 2024 sur Expedia
It was a pleasant stay. Staff very courtesy. Plan to stay there next year
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Arlene, for taking the time to write a review of your stay at the Red Roof Inn & Suites Wilkesboro. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. Another thing we acknowledged was that you took liking to our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Sadagopan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WILKESBORO and I received your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Very noisy outside and around the room something was making alot of noise.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Leroy. The staff and I at the Red Roof Inn & Suites Wilkesboro appreciate your 3/5 score following your stay. However, you stated that the noise mentioned hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,GabrielleRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 sept. 2024 sur Expedia
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Sharon, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Wilkesboro and I were disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 14 sept. 2024 sur Hotels
My only suggestion/request would be to have coffee available in the lobby. I was able to get a tiny bit from that container left from breakfast but really would have enjoyed a cup upon check in. Staff was friendly and room was nice.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Wilkesboro. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our friendly staff and nice room. However, we do have complimentary coffeehouse-style coffee and tea in the lobby. We strive to provide all our guest with the best customer service and all the comforts of home, so I am elated to see we accomplished that with your visit. Thank you for your 10/10 rating. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Nice friendly atmosphere and clean units!
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Mark,Thank you for taking the time to write a review of your stay at the RED ROOF INN & SUITES WILKESBORO. I am happy you were pleased with our clean units along with our nice and friendly atmosphere. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Monica, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES WILKESBORO and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Disgusted!
Publié le 13 août 2024 sur HotelsThe original room wasn’t cleaned when we arrived at 4:44 pm, and the other room was not clean, my friend called me to get the live bugs that were in the shower/tub, and there were lots of dark brown hairs in the bathroom, plus dirt around the toilet and tub and floor in the bathroom, and the floor didn’t feel clean when I briefly walked on it. I hope and pray that the sheets were fresh. I often leave a tip, but I couldn’t do it that stay.
Commentaires de Gestion de l’hôtel
15 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Elizabeth, I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Wilkesboro. I was saddened to read that your stay fell short of your expectations due to the insects, the lack of cleanliness in your room, the hair you found in the bathroom along with the other concerns you reported. Humble accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 7 août 2024 sur Expedia
Upon entering the room, there was no amenities at all, no hand soap,shampoo, wash cloths, bathmat, only 2 hand towels. The room was moist, everything felt wet including the floor. I asked the desk person for towels etc, I was given 2 soaps, 2 bath towels and 2 wash cloths. She said there was no shampoo. She was very pleasant but the only one working at the hotel.When I went back to the room, the key didn't work, I went back again and there was no one at the desk, I had to wait a long time till she returned to redo my key. The 2nd day I was gone all day and when we came back to our room it had not been serviced, no clean towels or anything. I had to go get towels etc but there was again no one at the desk. After about 30 min a guy came and gave me towels, and again the key didn't work, I was told there isn't daily room maid service, Yikes! I won't be going back again. I felt the staff tried their best and were very polite but there should be another person working to cover them when they leave the front desk.
Commentaires de Gestion de l’hôtel
10 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Nancy, Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Wilkesboro. I am glad you found our staff to be very pleasant and polite, despite the issues you listed. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
