Note fondée sur 371 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,6 Service et personnel
4,1 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 mars 2022 sur Expedia
Tout était bien mise a part que les verres sont en plastiques et paraissent jamais bien propres , et donc les voir ramasser les verres sales en les mettant dans des sacs poubelles devient peu rassurant dans le contexte ou nous nous trouvons.
Commentaires de Gestion de l’hôtel
29 mars 2022 par Sjoerd (Trainee), Gestion de l’hôtel
Dear Gregory,
Thank you for having taken the time to write this review. We are glad to hear that you enjoyed your stay with us. Your points of improvement have been forwarded to the concerned departments.
We are looking forward to your next visit.
Kind regards,
Sjoerd
Social Media & E-Concierge Trainee
par un voyageur
Peuvent mieux faire
Publié le 9 sept. 2021 sur HotelsBel hôtel en général.
Quelques détails pour que ça soit parfait.
Bien former le staff qui est d’une gentillesse extrême, diversifier la nourriture et améliorer la qualité des boissons.
Commentaires de Gestion de l’hôtel
12 sept. 2021 par Vonetta W, Gestion de l’hôtel
Dear Ayad,
Allow us to thank you for taking the time to write your review.
We deeply regret missing the opportunity to offer you the experience you anticipated, we are truly sorry to learn we were unable to exceed your expectations with your accommodation.
We regret that you had a less than desirable experience. We pride ourselves in the organization and special attention to the needs of our valued guest however it saddens us that we missed the mark during your stay.
All of your observations have been addressed to our management team.
Our goal is to offer you and our guests fantastic vacation experiences and we hope you will allow us a second chance to exceed your expectations should your travels bring you back to Curacao.
Kind regards,
Social media coordinator & econcierge
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Not enough dining options for all inclusive.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Nathan Morishaw , Gestion de l’hôtel
Dear Jameel,Thank you for sharing your feedback about your recent stay at Dreams Curaçao Resort, Spa & Casino. I'm sorry to hear that you felt there were not enough dining options included in our all-inclusive package. We strive to offer a variety of dining experiences to meet our valued guests' preferences, and I regret that we did not meet your expectations in this area.Your feedback is invaluable, and we are continually looking for ways to enhance our dining offerings. If you have any specific suggestions or would like to discuss your experience further, please feel free to contact me directly.Thank you again for your input. We hope to have the opportunity to provide you with a better experience in the future.Warm regards,
par un voyageur
Publié le 13 sept. 2024 sur Expedia
They are currently making additions to this hotel which is necessary because it need some sprucing up. Our room AC remained at 60 but the room felt like 80. The food was sub par, Im not sure what the national dish is in Curacao but I'm sure it wasn't what we were served. I also felt very uncomfortable trying to eat and birds are also trying to eat out of our plates. They were everywhere.They did keep the facility clean I must say and I enjoyed the unlimited drinks especially the champagne. They need more activities to keep the entertainment going. I was more entertained by the concert across the street vs. The hotel. Overall an ok stay
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Nathan Morishaw, Gestion de l’hôtel
Dear Chantel,Thank you for sharing your feedback about your recent stay at Dreams Curaçao Resort, Spa & Casino. We appreciate your understanding regarding the ongoing additions to our hotel and agree that these improvements are necessary to enhance our valued guests' experience.I apologize for the inconveniences you encountered during your stay. We are addressing these concerns to ensure a more comfortable environment for our valued guests.On a positive note, we're glad you appreciated the cleanliness of our facilities and enjoyed the all inclusive experience.We hope to have the opportunity to provide you with a more enjoyable stay in the future.Warm regards,
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 oct. 2024 par B.A, Gestion de l’hôtel
Hi Richard,Thank you for choosing Dreams Curacao Resort, Spa & Casino, and for taking the time to share your positive experience with us. We're delighted to receive a 5 out of 5 rating from you.It brings us immense joy to know that you had a fantastic stay at our resort. Your satisfaction is our ultimate goal, and we appreciate your acknowledgment of the efforts we put into creating a memorable experience for our guests.If there are specific highlights or aspects of your stay that stood out to you, we would love to hear more about them. Your feedback helps us understand what resonates most with our guests, allowing us to continually enhance our offerings.Once again, thank you for your choice to stay with us and for your genuine review. We look forward to the pleasure of welcoming you back to Dreams Curacao Resort, Spa & Casino for more unforgettable moments in the future.Kind regards,Social Media Manager.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Smell in the rooms
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Nathan Morishaw, Gestion de l’hôtel
Dear Delores,I'm truly sorry to hear about the unpleasant odors you experienced in your room during your stay at Dreams Curaçao Resort, Spa & Casino. This is not the standard of comfort and quality we strive to provide our valued guests.Please know that we are addressing this inconvenience to ensure all rooms are fresh and welcoming. Your feedback is invaluable in helping us improve our services.Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a much-improved experience.Warm regards,
par un voyageur
Publié le 9 sept. 2024 sur Expedia
I hated my room. Balcony view was facing the roof of all the buildings , tub in room was dated and chipped also chipped toilet seat. I tried changing but front desk was rude
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Nathan Morishaw, Gestion de l’hôtel
Dear Michelle H, I am truly sorry to hear about your disappointing experience during your recent stay at Dreams Curaçao Resort, Spa & Casino. Please accept our sincerest apologies for the inconveniences you encountered with your room.Your feedback is invaluable, and we are taking immediate steps to address these concerns.Please know that your comfort and satisfaction are our top priorities. Thank you for bringing these matters to our attention. We hope to have the opportunity to return to our resort in the future.Warm regards,Nathan MorishawAssistant Social Media Coordinator & eConcierge
par un voyageur de Bogota
Publié le 9 sept. 2024 sur Expedia
Near to Airport and Music Festival
Buffet restaurant with hot temperature, end of August.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Nathan Morishaw, Gestion de l’hôtel
Dear Adolfo,Thank you for sharing your feedback about your recent stay at Dreams Curaçao Resort, Spa & Casino. We're glad to hear that you appreciated our convenient location near the airport and the Music Festival.However, I apologize for the discomfort you experienced with the temperature in our buffet restaurant. We strive to create a comfortable dining environment for all our valued guests, and I'm sorry we fell short during your visit and take note that your feedback is invaluable. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.Warm regards,
par un voyageur
Publié le 5 sept. 2024 sur Expedia
My family and i liked the ocean.
THe Hotel needs to be overhauled.
In our room 117 the AAC was not working. The sofa was dirty and stains and crums / food.
There was no towels in the room upon arrival.
Then after complaining, they moved us to the 4th floor room 407.
The shower room ceiling tiles were falling down. The shower door was missing.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Nathan Morishaw, Gestion de l’hôtel
Dear Alfred,Thank you for taking the time to share your feedback about your recent stay at Dreams Curaçao Resort, Spa & Casino. While we're pleased to hear that you and your family enjoyed the beautiful blue ocean.I am sorry for the inconveniences experienced during your stay. These conditions are not reflective of the standards we strive to uphold, and we are taking immediate steps to address and rectify these problems.Your feedback is invaluable, and we are committed to overhauling and improving our facilities to ensure a more comfortable and pleasant experience for all our valued guests.Please accept our sincerest apologies for the discomfort you experienced. We would like to make sure your next stay is flawless. Please feel free to contact me directly so we can discuss how we can make things right.Thank you again for bringing these matters to our attention. Warm regards,
par un voyageur
Publié le 1 sept. 2024 sur Expedia
The food was average, the service has to i prove
and the Arico was not working promptly so we sleep very Bad. It was hot in the room.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Nathan Morishaw, Gestion de l’hôtel
Dear Janine,I'm truly sorry to hear that your recent stay at Dreams Curaçao Resort, Spa & Casino did not meet your expectations. We apologize for all the inconveniences experienced during your stay.Your feedback is invaluable, and we are committed to addressing these concerns with our team to enhance our valued guests' experience. Please feel free to contact me directlyThank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a much-improved experience in the future.Warm regards,
