Note fondée sur 1 488 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
4,2 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 sept. 2024
par un voyageur
Good stay at a great price
Publié le 16 août 2024 sur HotelsWe had a very nice stay for an excellent price at this hotel. The breakfast was good (especially the breakfast burritos they served one morning!), and my daughter ans i enjoyed using the pool.
Commentaires de Gestion de l’hôtel
17 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Thank you for your wonderful feedback! We're delighted to hear that you had a very nice stay. It's great to know that you and your daughter had fun using the pool as well.We look forward to welcoming you back for another excellent stay.
par un voyageur
Publié le 16 août 2024 sur Expedia
Bathroom tub would not drain.
Commentaires de Gestion de l’hôtel
17 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Gregory,Thank you for your feedback. I apologize for the issue with the bathroom tub not draining properly. We are addressing this matter to ensure it is resolved promptly.Thank you for bringing this to our attention. We hope to offer you a more pleasant experience during your next stay.
par un voyageur
Publié le 15 août 2024 sur Expedia
Good deal for a night! There must be a lot of maintenance going on because there was a lot of holes in the ceiling and walls where pipes or hvac needed to be accessed. It felt weird to have so many holes in the walls and ceiling with no notices from the maintenance crew. Breakfast included almond milk which was really great! We never see non-dairy milk options at hotel breakfasts.
Commentaires de Gestion de l’hôtel
15 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Nicole,Thank you for your feedback! We’re glad you found our rates a good deal and appreciated the non-dairy milk options at breakfast. We apologize for the maintenance work and the visible holes, and we understand how that could be unsettling. We are actively working on improvements and will ensure better communication about maintenance work in the future.We hope to welcome you back soon to experience our enhanced facilities.
par un voyageur de Columbia
Publié le 14 août 2024 sur Expedia
Do not stay here! I checked into my room, the TV didn’t work. Then I got moved to another room, the sink was clogged and filled with dirty water. Maintenance fixed the issue but then I discovered that I didn’t have towels and washcloths. The next day, cleaners came to the room, didn’t replace the towels and had to call for toilet tissue. I never had two things that matched. The hotel is undergoing renovations and the breakfast is dreadful. There are literally holes in the drywall. The floors are not clean and overall the property is in need of a serious makeover. Yes, the location is very convenient to the theme parks, but definitely not worth the time nor hassle.
Commentaires de Gestion de l’hôtel
15 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Dear Janine,Thank you for taking the time to provide your feedback. We sincerely apologize for the issues you experienced during your stay. As new owners, we are working diligently to improve our facilities and services. We regret that we fell short in providing the experience you expected.We value your input and will address these concerns to ensure a better experience for all our guests. We hope you consider giving us another chance in the future.
par un voyageur
Publié le 14 août 2024 sur Expedia
I really wanted to love this hotel because the staff couldn’t be friendlier! However, the room was very musty and humid, and the carpet was damp as well. The stairwells are dirty and smelly. The breakfast had expired yogurts two days in a row. My kids did love the pool, and we did appreciate having 2 separate sleeping areas. But would not stay there again.
Commentaires de Gestion de l’hôtel
15 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Marissa,Thank you for your feedback and for your kind words about our staff. We’re sorry to hear about the issues with the room, carpet, and breakfast. Your comments are crucial as we work to improve our facilities and services.We’re pleased that your kids enjoyed the pool and appreciated the separate sleeping areas. We hope you’ll consider giving us another chance in the future to provide you with a better experience.
par un voyageur
Publié le 14 août 2024 sur Expedia
Room was molded and had ants
Commentaires de Gestion de l’hôtel
14 août 2024 par Country Inn Staff, Gestion de l’hôtel
Dear Guest, Thank you for your feedback. We have recently acquired this property and are working hard to upgrade it one by one as a priority. We have updated our staff and revisited some of our operations & staff regulations. We will strive to do our best in the coming time
par un voyageur
Publié le 13 août 2024 sur Expedia
The place is okay however, the beds, sheets were very old and mattresses are in desperate need of replacement. The springs were painful to sleep on.
The place felt sketch but the entire area is historic.
Commentaires de Gestion de l’hôtel
14 août 2024 par Country Inn Staff, Gestion de l’hôtel
Dear Guest, Thank you for your feedback. We have recently acquired this property and are working hard to upgrade it one by one as a priority. We have updated our staff and revisited some of our operations & staff regulations. We will strive to do our best in the coming time.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Country Inn Staff, Gestion de l’hôtel
Dear Guest, Thank you for your Stay and for allowing serving you. We hope to see you again.
par un voyageur
Publié le 12 août 2024 sur Expedia
Enjoyed our stay. Staff was very polite and courteous. Room was very comfortable and spacious. Having breakfast each morning was also a delight.
Commentaires de Gestion de l’hôtel
14 août 2024 par Country Inn Satff, Gestion de l’hôtel
Dear Guest, Thank you for your Stay and for allowing serving you. We hope to see you again.
