Note fondée sur 1 494 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
4,2 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 nov. 2024
Commentaires de Gestion de l’hôtel
18 nov. 2024 par Rica Rendon, Director, Gestion de l’hôtel
Dearest Stan,We're delighted to hear that you were satisfied with our services. Thank you for the positive review and for choosing us as your host! We hope to have you back at the property very soon.
par un voyageur
Publié le 20 sept. 2024
par un voyageur
Publié le 25 août 2024 sur Hotels
Very nice, everyone friendly and helpful.. Francis at the desk was great. Breakfast was good
Commentaires de Gestion de l’hôtel
26 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Thank you for your kind words! We're delighted to hear you had a great stay and that our staff, made a positive impression. We look forward to welcoming you back soon!
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Thank you for your feedback. We appreciate your honesty and will use your input to improve our services. If you have any specific suggestions on how we can enhance your experience, we’d love to hear them.
par un voyageur de Springfield
Publié le 22 août 2024 sur Expedia
Is really due for an upgrade, the matressess are not comfortable and o kept waking up as I was not comfortable. The idea of housekeeping only every 3rd day is not a good one.
Commentaires de Gestion de l’hôtel
26 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Thank you for sharing your feedback. We apologize for the discomfort you experienced with the mattresses and understand your concerns about the housekeeping schedule. We’re taking your comments into consideration as we continue to improve our services and facilities.
par un voyageur
Publié le 20 août 2024 sur Expedia
We stayed multiple times in this hotel and it was always fine except for the last one. Way too much mold and the room smelled really bad. Otherwise the location is great, plenty of parking and free breakfast is always a plus.
Commentaires de Gestion de l’hôtel
21 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Dear Sergiy,We sincerely apologize for the mold and bad smell you encountered on your last visit. We are very serious about cleanliness and are diligently working on it. We’ll ensure this issue is addressed with our management.We hope to welcome you back for a better experience in the future.
par un voyageur
Publié le 18 août 2024 sur Expedia
Mold on the ceiling and curtain board, no mattress covers on the beds, bathroom floors were dirty, and the towels were not cleaned well. The room felt damp and gross.
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Thank you for bringing these issues to our attention. We are very serious about any cleanliness matters, and we apologize for the mold, dampness, and overall room condition you experienced. We will make sure to take this to our management to address and resolve these concerns.
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Katie,Thank you for your perfect rating! We're thrilled to know you had a great stay. We look forward to welcoming you back for another excellent experience.
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
We’re sorry to hear that your recent stay didn’t meet your expectations. Your feedback is important to us, and we would appreciate any details you can share about what went wrong so we can work on improving.
par un voyageur
Publié le 18 août 2024 sur Expedia
Did not stay after checking in due to the condition of the room. It was mold on the ceiling and walls, they tried to cover the smell with bleach.
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Thank you for bringing these issues to our attention. We are very serious about any cleanliness matters, and we apologize for the mold, dampness, and overall room condition you experienced. We are fairly a new ower of the hotel We will make sure to take this to our management to address and resolve these concerns.
