Note fondée sur 1 058 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juin 2024 sur Expedia
Desperately in need of an update…appears lobby is being worked on but the rooms need attention.
Commentaires de Gestion de l’hôtel
30 juin 2024 par Guest Services, Gestion de l’hôtel
Thank you for the review. As you noted we are currently working in the lobby but we are also working on the rooms as well. We cannot work on rooms occupied currently by guests however so when these rooms are finished they will be opened back for use while a new floor is taken out to be done. We hope you can give us the opportunity to serve you again in the future so that you can see the progress of the renovations.
par un voyageur de Waldorf
Publié le 27 juin 2024 sur Expedia
Not much to complain about. We had a nice clean room, warm showers, and comfortable beds. And the staff was great! That is really all I need when I stay in a hotel. That being said, be mindful that they are under renovations, which I didn't know. This is the reason for not given 5 stars all across the board. I was a bit disappointed because the my reason to book this hotal and not others was beacuase of the pool and free breakfast. The pool isn't open (was unaware of renovations). The cook was hospitalized, so we did not have breakfast for two mornings (at no ones fault.)
Commentaires de Gestion de l’hôtel
30 juin 2024 par Guest Services, Gestion de l’hôtel
Thank you for the review. We are glad you enjoyed your stay and appreciate the feedback. We are happy to report the renovations are coming along and our chef is out of hospital and doing much better. We hope you can give us the opportunity again in the future so that we can provide you with an even better experience.
par un voyageur
Publié le 24 juin 2024 sur Expedia
Uncleanliness
Commentaires de Gestion de l’hôtel
24 juin 2024 par Guest Services, Gestion de l’hôtel
We deeply apologize about the poor experience and we appreciate the feedback. We hope you can give us the opportunity to serve you better in the future when the renovations are completed.
par un voyageur
Publié le 24 juin 2024 sur Expedia
It was a terrible stay, they we’re renovating the hotel and we didn’t know it one of the elevators were down had to walk to other side to go up to the room, the staff was not friendly, had no computer to copy things off, and they were supposed to have a buffet for breakfast and they told us that morning that they weren’t having any. Will not stay there ever again
Commentaires de Gestion de l’hôtel
24 juin 2024 par Guest Services, Gestion de l’hôtel
We deeply apologize about the poor experience you had at this location due to the renovations, any issues with staff, and the recent unexpected hospitalization of our Chef during your stay. We appreciate the feedback and will use it to help prevent the issues you experienced moving forward. We hope you can give us the opportunity to serve you better moving forward once the renovations are completed.
par un voyageur
Disappointed stay
Publié le 24 juin 2024 sur HotelsThe hotel didn't inform me about renovations prior to my stay, the pool wasnt accessible, all elevators werent accessible, the phone in my room was not connected so had to constantly go to front desk for requests, had to spend money in breakfast because the complimentary option was poorly prepared
Commentaires de Gestion de l’hôtel
24 juin 2024 par Guest Services, Gestion de l’hôtel
We deeply apologize about the poor experience you had due to the renovations, the breakfast, as well as any maintenance issues you experienced in your room. We appreciate the feedback which will be used to make improvements moving forward and hope you can give us the opportunity to do better in the future.
par un voyageur
Publié le 24 juin 2024 sur Expedia
Bed bugs!!
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2024 par Guest Services, Gestion de l’hôtel
We apologize about the poor experience you had at this location. We hope you can give us the opportunity to serve you better in the future.
par un voyageur
Publié le 23 juin 2024 sur Expedia
Overall very poor. Not enough food at breakfast. Room was dilapidated. We put the towels on the floor and when we came back to the room in the evening they were still there.
Commentaires de Gestion de l’hôtel
24 juin 2024 par Guest Services, Gestion de l’hôtel
We deeply apologize about any issues you had regarding the room and breakfast. Per Wyndham's new Green policy the towels and sheets are only changed after every 3rd night unless requested otherwise. A sign in the room talks about our housekeeping policy. We apologize if there was any confusion regarding this and we appreciate the feedback. We hope you can give us the opportunity to do better in the future once the renovations have completed some of the guest rooms.
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2024 par Guest Services, Gestion de l’hôtel
Thank you for the review. We are sorry your stay was not as good as it should have been and we appreciate the feedback. We hope you can give us the opportunity to do better in the future.
par un voyageur
Publié le 19 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 juin 2024 par Guest Services, Gestion de l’hôtel
Thank you for the review. We are glad you enjoyed your stay and hope to see you again in the future.
