Note fondée sur 346 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Jean Luc
Publié le 5 juin 2016 sur Hotels
Commentaires de Gestion de l’hôtel
28 nov. 2016 par General Manager, Gestion de l’hôtel
Dear Guest,
My apologies for this late response! Thank you for taking the time to review our property. We do have a wonderful team here & do our best to ensure our guests enjoy their time with us!
We hope that you'll visit us again soon!
Please have a great day!
Warmest Wishes,
Krystal E Campbell
Asst GM. / Dir. of Sales
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par AGM, Gestion de l’hôtel
We are pleased to see you enjoyed your stay with us and look forward to seeing you in the future. Have a great day!
par un voyageur
Stay away
Publié le 7 juin 2024 sur HotelsStay away! I gave this a chance because overall rating was very good but pay attention to the negative reviews. There is one building that has been renovated where rooms are available and the other buildings are used as homeless shelter. We walked into our room in the renovated building. It looked decent but there was an overwhelming smell like rotting garbage or sewage. Walked right back to front desk to check out. Told we would get a refund. Waiting to see if refund shows up on credit card.
Commentaires de Gestion de l’hôtel
8 juin 2024 par AGM, Gestion de l’hôtel
Thank you for your review of our Liberty Lodge Williamsport. I am sorry we fell short on excellent guest satisfaction. Your concerns have been directed to our Management team for inspection and resolution. Since you did not stay, you were not charged by us. You booked 3rd party and that is who you would contact for your refund. Again, I apologize for the dissatisfaction during your recent stay. Although not typical, your review will be used to rectify the situation for this to not happen on any further stays.
par un voyageur
Publié le 20 mai 2024 sur Expedia
The property shares a parking lot with a Econo lodge motel next door, and check in for liberty lodge is at the Econo lodge front desk. But the rooms inside liberty lodge are nice. Ours had plenty of room, a long writing desk, a large fridge, and a large TV. There was also a shared patio area out back that I did not have time to check out.
Commentaires de Gestion de l’hôtel
8 juin 2024 par AGM, Gestion de l’hôtel
Good morning. We are so glad you enjoyed your stay with us! Our amenities seem to have fit your needs. We look forward to serving you in the future. Enjoy your weekend!
par un voyageur
Publié le 12 mai 2024 sur Expedia
It was good value for the price. The rooms were surprisingly spacious and they had stovetop, refrigerator and microwave. It served its purpose as we just needed a place to rest for a night. Wouldn't have a problem staying there again
Commentaires de Gestion de l’hôtel
12 mai 2024 par AGM, Gestion de l’hôtel
Thank you for your kind reply. We appreciate your positive feedback and look forward to serving you on any future stays. Have a great day!
par un voyageur
Publié le 22 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 mai 2024 par AGM, Gestion de l’hôtel
Thank you for choosing to stay with us! We look forwad to having you here in the future.
par un voyageur
Publié le 30 mars 2024 sur Expedia
BUGS! I entered my room and it was smokey smelling even though I purchased non-smoking. But I thought I'd just open the window a bit and get some fresh air. When I opened the window a bug flew from underneath the sill (not from outside). I though it might be a bed bug, so I inquired. The maintenance guy came and said it was a stink bug and that I shouldn't squash it or it will really stink. Well, I know about stink bugs, and they look a bit different where I come from, but Ok. He said they get in when they come to clean the place. Well, Ok, but I don't want to live there for a week with stink bugs indoors. He offered to come spray insecticide while I was gone the next day, but I don't want that either. I don't want to live in insecticide. And if they are all set up for spraying for bugs, what does that tell you. I called Expedia and asked for a refund letting them know I couldn't stay there. They said it was non-refundable. Now, I understand non-refundable if I am the reason (like I'm late, or want to cancel for plan changes, etc.), but not when THEY are the reason for the problem. I expected a refund so I could book somewhere else, likely at a higher price/last minute. I was told by Expedia they had contacted the management and that they needed to call back the next day to speak with someone. Well, the week is over, I stayed elsewhere, and I have heard nothing from either Expedia or Liberty Lodge. Crappy customer service and crappy place to stay.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par AGM, Gestion de l’hôtel
Good morning. I am sorry to hear your stay was not satisfactory. We strive for excellent guest satisfaction and I apologoze that due to this issue, this was not met. Unfortunately, we are an outdoor property, and occasionally , just like in our homes, this does happen. Hence, the reason we may need to have spray. Also, we are pet friendly and all rooms with pets are treated as well before the next guests arrival. As for a refund, you booked 3rd party, and they would need called to refund your stay. Once they contact me, I can do the same on my end. Feel free to reach us directly with any other questions. Thank you,
par un voyageur
Publié le 30 mars 2024 sur Expedia
cigarettes smell outside seeped in
Commentaires de Gestion de l’hôtel
2 avr. 2024 par AGM, Gestion de l’hôtel
Good morning Mindy. Thank you for your reply. Unfortunately our entire property is non smoking so guests do have to smoke outside. I am so sorry if this effected your stay. I have directed this to upper Management though to hopefully point us towards a resolution - possibly smoking on the patio area only.
par un voyageur
Publié le 27 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 mars 2024 par AGM, Gestion de l’hôtel
Thank you for choosing our hotel for your recent accommodations. I see this stay was less than satisfactory. A Manager plans to speak with you to ensure all future stays exceed your expectations. Have a great day!
par un voyageur
Publié le 22 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 mars 2024 par AGM, Gestion de l’hôtel
Thank you for responding. We appreciate your feedback. We strive for excellent Guest Satisfaction. Is there anything specific we can do to improve on your future stays? We look forward to your response. Enjoy your day!
