House was dirty. kitchen counters had spilled coffee, food crumbs, coffee grounds and mice droppings. Cobwebs everywhere, ceilings. windows, floors, around the cords plugged into the outlets. Used razors and tooth brushes in both bathrooms. No shower curtain in first floor bath resulting in the floor getting soaked when shower was used. Bedding smelled dirty. Fridge had used food stuff, including an open partial stick of butter on a plate. Toaster had slice of burnt bread in it. Coffee pot had moldy remnants of coffee in it. Coffee mugs on deck with moldy liquid. Outdoor trash was full with no room for our trash and owner expected us to take it from the top floor to ground level and then to the end of the driveway for pick up. Flooring on first floor had water damage and the planks had screws in it that stuck up above the surface causing a safety hazard. Drawers in the kitchen had mice droppings in them. Live mice running up the stairs and into the kitchen while we were at the kitchen table. Several safety issues including lack of lighting at the front door, hand rails not strong enough to use because they only had brackets at the ends and no support in the middle and in some places they were flush against the walls so they could not be held. Hot tub doesn't exist. We paid a pet fee, however our dog passed away before the trip. When I requested a refund of the pet fee as well as the cleaning fees owner told me he would only return them if I gave him a 5 star review.