Note fondée sur 347 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,5 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de au milieu de nulle part en Hautes Landes
idealement placé pour decouvertes locales comme pour acces rapide a l'aeroport IAH et au centre vill
Publié le 28 déc. 2010 sur Expediaidem "donnez un titre"......
par un voyageur de corpus christi
Publié le 13 oct. 2024
There gnats all over room the door didn't close properly furniture had stains. Couldn't even stay left after 15 minutes
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is disheartening to hear about your experience. We regret the issues you encountered. We will speak with our team to ensure that similar issues will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
The room smelled horrible. The bedding had cigarette burns on them, there was hair on my pillow, towels were filthy, room hadn’t been swept, bugs in the bathroom, tub filled with water and didn’t drain. Would have left and stayed elsewhere but there wasn’t anything else available in the area.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Roxanne, for taking the time to write a review of your stay at the Red Roof Inn Conroe North - Willis. Please accept our most sincere apologies for the concerns you described regarding the cleanliness of the room and insect encountered. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 5 juin 2024 sur Expedia
Filthy room smelled like an ashtray.dead bugs and flies. Unfriendly staff. Didn't know how to check in a guest. Bathroom had ded bugs in corner. Very humid.
Commentaires de Gestion de l’hôtel
6 juin 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jeffery,Your comfort and satisfaction are paramount to us, and it's disheartening to hear that we fell short of your expectations. Please accept our sincere apologies for the inconvenience caused. Rest assured, your feedback will be shared with our team to address the issues you've raised and to ensure improvements are made. We'd appreciate the opportunity to provide you with a much more positive experience.
par un voyageur
Publié le 26 mai 2024 sur Expedia
Nasty place, didnt stay. Walked in room and knew there was no way i would sleep there! No refund either
Commentaires de Gestion de l’hôtel
27 mai 2024 par Sophia CSR, Gestion de l’hôtel
Hi Michelle,I sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating why this incident happened. If you have any further concerns please call up the property for the resolution.
par un voyageur
Cheap but don't do it
Publié le 9 mai 2024 sur HotelsThe towels were dirty. There were roaches and nats everywhere. The curtains were too long so the ac only cooled them. The door had obviously been broken into before and did not close all the way.
Commentaires de Gestion de l’hôtel
13 mai 2024 par Sophia CSR, Gestion de l’hôtel
Hi Rebecca,Your experience does not align with the standards we aim to uphold. Please rest assured we take your feedback seriously and will address these concerns immediately with our team to ensure improvements are made. Your comfort and satisfaction are paramount to us, and we apologize for falling short of
par un voyageur
Publié le 6 mai 2024 sur Expedia
They need some footing helpers in the bathtub. The tub was slippery as ice and has only a grab bar which did not help me when I slipped and fell in the tub but was helpful when I pulled myself back up. Thought I might have cracked a rib but it's feeling a bit better today so likely just some bruised muscle. But $2 worth of bathtub stick on anti slip pads would be a good item to bring with you. And the in room phone was totally non functional.
Commentaires de Gestion de l’hôtel
6 mai 2024 par Sophia CSR, Gestion de l’hôtel
Hi Alan,I'm truly sorry to hear about your slip in the bathtub and the non-functional in-room phone during your stay. Your safety and comfort are our top priorities, and it's concerning to hear that we fell short of providing the necessary amenities for your needs. We appreciate your suggestion regarding bathtub anti-slip pads, and we'll certainly look into implementing such measures to enhance guest safety. Additionally, we'll ensure that the in-room phones are fully functional for guests. We hope for the opportunity to welcome you back under better circumstances in the future.
par un voyageur
Publié le 28 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Paula,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we failed this time in your case. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.
par un voyageur
Publié le 27 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Arthur,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 2. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.
par un voyageur
Don’t stay here
Publié le 22 avr. 2024 sur HotelsCheck in person was extremely rude! Didn’t look like room had ever been fully been dusted. Floor dirty-especially behind bathroom door. Towels and wash cloths were as thin as toilet paper. Beds were pretty comfortable-only redeeming factor.
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Allison,Your feedback is valuable, and we will address these issues promptly with our team to ensure improvements are made. We're glad to hear that you found the beds comfortable, but we understand that it's important for all aspects of your stay to meet your expectations. We hope to have the opportunity to provide you with a much-improved experience in the future.
