Ratings based on 10 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Philadelphia
Posted Aug. 23, 2018 on Expedia
Beautiful garden, lovely historic property, large comfortable room.
by A traveller
Posted May 29, 2018 on Expedia
Bed not made for our daughter. Reservation indicated three persons. Ran out of coffee, trash never emptied during our stay; had to request extra towels. No daily cleaning service?
Comment from Hotel Management
Jun. 3, 2018 by MS, Hotel Management
Hello,
We regret that your stay did not meet your expectations. I'm sorry that there was some miscommunication about getting an extra bed made in your Suite.
We do not have a 24 hour front desk but by request we gladly provide you with the mentioned extra towels as well as coffee, room service, trash removal, and anything else that is within our power.
As stated in our hotel information we offer limited house keeping.
We appreciate your feedback and apologize for any shortcomings.
I am sorry if it was not clear to you that all our services are available to you upon request.
We will try to better explain our operating hours and procedures in the future.
Hope you had an overall pleasant visit in Downtown Wilmington.
Have a nice week.
by A traveller from Kernersville, NC
Beautiful Quaint Hotel...but
Posted May 23, 2018 on ExpediaNo staff in the hotel at night. If you get locked out you cannot get back in. three flights of stairs with no help with luggage. Decor although Victorian in shabby shape. The gardens are lovely; however, three flights of deep stairs to maneuver and the last step is a giant one which caused a tumble and smashing of cell phone. Would not recommend unless you are agile and fit. :)
Comment from Hotel Management
Jun. 1, 2018 by MS, Hotel Management
Hello,
We regret that your stay at the Inn at City Club caused you some difficulty.
It is true that we have a lot of steps in the gardens and in the 1842 built mansion.
We will try to better prepare future guests about the "agile and fit" part.
We always appreciate your business and thank you for your feedback.
We are happy to hear that you enjoyed the beauty of the tiered gardens.
I regret if you weren't informed that your key unlocks the front door and one of the side doors. It also is our policy to help with luggage and I apologize that the person checking you in apparently did not offer help.
I hope that you had an overall pleasant time in Wilmington and wish you all the best.
by A traveller
amazing find
Posted May 22, 2018 on Hotelseverything was wonderful, quiet atmosphere. No front desk or room service attendants- but who cares it was great. You will have to pay to park at a lot across the street but an attendant was there all the time.
Comment from Hotel Management
Jun. 1, 2018 by MS, Hotel Management
Hello,
Thank You for staying with us at the Inn at City Club. We hope that you had an overall pleasant visit!
For future reference, there is lots of free parking all around Downtown Wilmington and we would be happy to advise where to park.
Also, room service is always available during restaurant hours or by prior arrangement.
Have a great week!
by A traveller
Historic and different.
Posted Mar. 31, 2018 on HotelsThis is a beautiful, historic house and club. But not really a hotel. There was no staff except the wait staff and after the dinner service we were the only people there.
Comment from Hotel Management
Apr. 6, 2018 by MS, Hotel Management
Dear Madam or Sir,
We regret that your stay at our Inn wasn't everything that you expected.
Indeed, we are more of an Inn, similar to a Bed and Breakfast. We gladly provide our guests with anything we can upon request. It is true that we do not have a 24 hour staff. While we are always available on an on call basis it is sometimes necessary to make arrangements for room service and such outside of dining hours.
We apologize if your expectations weren't met and would gladly make up for it if there is something that we can do for you after the fact.
Please feel free to contact us if there is anything we can do to make your memory of your recent stay a more pleasant one and if you would like to give us another try.
Have a wonderful week!
Kindly,
City Club of Wilmington
Recommended
for Everyoneby A traveller from nc
Convenient in downtown
Posted Jan. 27, 2018 on ExpediaBeautiful and spacious suite with old fashioned charm. Easy walk anywhere downtown. Best part was the 360 degree view of downtown from the panoramic room at the top.
Comment from Hotel Management
Feb. 1, 2018 by Markus, Hotel Management
Thank You very much for your review! It was a pleasure having you and we hope to see you again in the near future!
Kindly,
Markus
by Joey
The house was amazing everyone was amazing the loc
Posted Oct. 24, 2017 on HotelsThe house was amazing everyone was amazing the location was amazing by far the best place I have ever stayed
Comment from Hotel Management
Jun. 1, 2018 by MS, Hotel Management
Thank You very much for your review! It was a pleasure having you and we hope to see you again in the near future!
by Anne
Favorite place to stay in Wilmington!
Posted Sep. 20, 2017 on HotelsI absolutely love this place! Gorgeous and historic house in the heart of downtown Wilmington. The suite had incredible views of the city and the sunset.
Comment from Hotel Management
Jun. 1, 2018 by MS, Hotel Management
Thank You very much for your review! It was a pleasure having you and we hope to see you again in the near future!
by Alina
Posted Aug. 30, 2017 on Hotels
Very nice hotel, great location. The only negative thing is that they didn't clean up the fridge before our check-in. There was some beer and water left
Comment from Hotel Management
Jun. 1, 2018 by MS, Hotel Management
Thank You very much for your review! We apologize for any inconvenience. It was a pleasure having you and we hope to see you again in the near future!
Recommended
for Everyoneby A traveller
Posted Aug. 23, 2017 on Expedia
We were definitely impressed and enjoyed the panoramic cupola!
Comment from Hotel Management
Jun. 1, 2018 by MS, Hotel Management
Thank You very much for your review! It was a pleasure having you and we hope to see you again in the near future!
