Note fondée sur 908 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 août 2024 sur Expedia
The pool was closed for maintenance but there was a water park close by that was fun for the day....other wise it was a great stay only 12 min from downtown
Commentaires de Gestion de l’hôtel
31 août 2024 par Manager, Gestion de l’hôtel
Hello Janet,We're glad you enjoyed your stay and found an alternative for the pool! Being just 12 minutes from downtown allows our guests to explore easily. Should you have any concerns in the future, feel free to reach out to our team for assistance.
par un voyageur
Publié le 28 août 2024 sur Expedia
we had lots of space to sleep and we loved the breakfast bar! we did spot a couple roaches and the A/C made a dripping noise that was hard to ignore at night, but the minor maintenance issues didn’t ruin our stay. staff was super friendly and they helped us have enough towels to take showers after the beach swims. i really appreciate that! thank you!!!
Commentaires de Gestion de l’hôtel
31 août 2024 par Manager, Gestion de l’hôtel
Hello audrey, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Manager, Gestion de l’hôtel
Hello Anne,We are delighted to hear that you had a wonderful experience during your stay! We hope to welcome you back soon for another exceptional stay!
par un voyageur
Publié le 25 août 2024 sur Expedia
Short distance to the UNCW.. convenient with all amenities
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Hello Bindhu,We're glad to hear that you found our location convenient and enjoyed our amenities during your stay. We strive to provide a comfortable experience for all our guests. If you have any further feedback or if there is anything we can assist you with, please don't hesitate to reach out to our management team directly.
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Hello Gary,We are glad to hear you enjoyed your stay with us! If there is anything we can improve on for your future visits, please feel free to reach out to us directly. We look forward to welcoming you back soon!
par un voyageur
Publié le 21 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello Frank,We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us with any feedback so we can address your concerns and improve our services. We hope to welcome you back in the future for a better experience.
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello Michael, We apologize for falling short of your expectations during your stay. Please feel free to reach out to us directly so we can further discuss your experience and address any concerns. We strive to ensure all our guests have a pleasant stay.
par un voyageur
Publié le 18 août 2024 sur Expedia
The hotel was dirty! Lobby area had soiled and torn furniture. Hotel room was dirty and smelled of urine. The A/C didn't work. Asked hotel for another room and was told nothing was available. Asked for housekeeping and maintenance services, was told no one was available. Asked again on the 2nd day and they sent no one!
Save your money go elsewhere!
Commentaires de Gestion de l’hôtel
20 août 2024 par Manager, Gestion de l’hôtel
Hello Kimberly, We regret to hear about the experience you encountered during your stay. Your feedback is essential for us to address these matters promptly. We recommend reaching out to our management team to discuss your concerns further. Your comfort and satisfaction are our priorities, and we strive to make improvements based on valuable comments like yours.
par un voyageur
Publié le 17 août 2024 sur Expedia
There was an awful smell throughout the whole building. Out room was so damp smelling it left our clothes smelling from being in the room for only 14 hours. We ended up leaving early and not staying our second night.
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Hello Amy, We are sorry to hear about your experience during your recent stay. Your feedback is valuable to us, and we will address this matter with our team to ensure our guests' comfort in the future. Thank you for bringing this to our attention.
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Hello lori, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly with any specific concerns you may have, so we can address them accordingly. We value your feedback and aim to provide exceptional hospitality to all our guests.
