Note fondée sur 908 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Kay,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Kelly,We're sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. Your feedback is valuable to us and we would like the opportunity to address any issues.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello Tonya,We're thrilled you enjoyed your stay with us! Looking forward to welcoming you back soon.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
The front desk staff is amazing. However, the rooms are pretty run down and it looked like the door had been kicked in at one point. I actually slept with my gun in the room with us. The room seemed clean and the beds were ok. No bugs.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jen,We appreciate your kind words about our front desk staff and are glad to hear you found the room clean and the beds comfortable. Your feedback about the room conditions has been noted for our improvement. Guest safety is our top priority, and we take your comments seriously. Thank you for sharing your experience with us.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jacqueline,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
The pool close
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Manager, Gestion de l’hôtel
Hello Elizabeth,We appreciate your feedback on the pool hours. It's important for us to know how we can enhance our guests' experience. For any further comments or concerns, please feel free to reach out to our management team. We hope to welcome you back soon.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
It was stinky and dirty
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Kierra,We value your feedback and regret to hear about your experience. Your comments have been noted for further improvement. Thank you for bringing this to our attention.
par un voyageur
Don’t believe reviews! 8.0 NO!!
Publié le 22 sept. 2024 sur HotelsFirst room we got stunk terribly, moldy smell, and then we open the fridge and all this water ran out of it. So I called the front desk and she gave us another room but that room smelled a little, fridge was good and the door you had to shove it to open it because it was sticking or Warped. Needs a lot of cleaning and updating! We went for the swimming pool, but it was closed for maintenance, but it was so dirty. It had been like that for a long period of time!!😢 Staff was Great!!
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Debra,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments are valuable to us as we continuously strive to improve our services. We will address the housekeeping and maintenance issues you mentioned with our team. Thank you for acknowledging our staff's service. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Front desk was helpful. Rooms could use some updating but not bad.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Manager, Gestion de l’hôtel
Hello Todd,We appreciate your feedback on our front desk team's assistance. We take note of your comments on the room's condition for future improvements. Should you have any further suggestions, please don't hesitate to reach out to us directly.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Staff was friendly and quick. The carpet was very stained and waxy feeling, in dire need of an upgrade.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Hello Victoria, We appreciate your kind words about our staff's service. Guest feedback is invaluable, and we will share your comments with the relevant team for future improvements. Thank you for bringing this to our attention.
