Note fondée sur 55 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 oct. 2024
par un voyageur
Publié le 2 oct. 2024
I appreciated the friendliness of most of the staff and enjoyed the continental breakfast setup and options. However, the lack of communication during the power outage was concerning, especially since we were not locals and had no idea what to expect if the outage continued indefinitely. When we spoke with the front desk during the outage, they did not offer any reassurance or information.
We also requested a late checkout and were told that a 1pm checkout would be fine, with this information supposedly communicated to the staff. Despite this, a staff member knocked on our door around 12:15pm, informing us that checkout was at noon. There was no polite greeting or acknowledgment of the miscommunication, which was unprofessional.
Additionally, we found a note taped to the door stating that we should not leave bags of trash or soiled towels outside for housekeeping (though we had not left any towels). This policy was not mentioned during check-in or posted in the room, which would have been helpful. Seeing this note on our door left a negative impression.
Overall it wasn’t a bad experience and I would definitely stay there again. I feel like there should be some training on professionalism and the importance of communication.
par un voyageur de Hialeah
Publié le 1 sept. 2024 sur Expedia
Nice and Clean
par un voyageur
Service beyond the call of duty.
Publié le 12 août 2024 sur HotelsI tore my dress I was going to wear to a wedding, and I needed a needle and thread to repair it. My husband went down to the front desk, but the person did not have it. She called the hotel next door, and went over to get a little sewing kit. My husband offered to give her a few dollars, but she did not accept it, saying it was part of her job. We believe it was a service beyond the call of duty.
Also, the breakfast was tasty, and the premises and room were spotless. Thank you.
par un voyageur de Charlottesville
Publié le 14 juill. 2024 sur Expedia
This hotel has a great location. But the condition is horrible.
par un voyageur
Publié le 24 juin 2024 sur Expedia
Nice place for overnight stay.
par un voyageur de DeWitt
Publié le 24 juin 2024 sur Expedia
Nice layout of suite, & nicely decorated.
par un voyageur
Publié le 13 juin 2024 sur Expedia
par un voyageur de Narrowsburg
Publié le 14 mai 2024 sur Expedia
The property was clean and the staff pleasant. Breakfast was convenient and good selections and good times available.
par un voyageur de Sylvania
Publié le 29 avr. 2024 sur Expedia
Like the space , break was good , friendly staff , good location .
