Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de United States
Major Updating Needed
Publié le 21 août 2024 sur HomeAwayWe encountered some issues but honestly we were not comfortable contacting them and playing the run around game. After reading through your reviews on this property we can tell you're not interested in repairing or updating this property. The bathroom tub handles have clearly not been addressed since previous reviews/issues, so why do the back and forth. They do not function properly, not even a little bit, nor can more than 2 people take a shower without having to wait a hours for hot water. This is not fun after very long days/nights out. The sink hot water handle is barely attached and last but not least there was a foul smell in the primary bedroom. It smelled like old fruit or something, that even the fan running constant, didn't get rid of it. Definitely needs AC. The property looks as if it hasn't had any updating since it was built, by the looks I would say 70's or 80's. Very disappointed overall. Yes I know I could have been more inconvenienced by them and then being frustrated by non repairs (shower handles not being replaced for over a year since last review). We did not want to end our trip spending our time going back and forth. If previous clients had the same basic issues and still had not been address, why call.
Commentaires de Gestion de l’hôtel
2 déc. 2024 par VrboOwner, Gestion de l’hôtel
Hi Thomas,
Thank you for taking the time to review your stay at Spruces 10. We are so sorry for the issues you encountered that prevented you from having a 5-star stay.
We certainly understand your frustration regarding the shower handle after it was reported the previous summer. We want to assure you that this was not an ongoing issue that we were neglecting. Our team was successful in repairing this following the review you referenced and we were disappointed to learn that the issue returned and impacted your stay. We can assure our future guests that a plumber has completed a permanent fix. While we have not received similar feedback regarding the sink, hot water, or any smell in the unit, we are truly sorry for the negative aspects of your stay.
We are disheartened to hear that you feel our teams would not have been of assistance had you reached out. We pride ourselves on our customer service and do believe the other reviews speak to this. We would have loved the opportunity to help your group have a more enjoyable stay, however, we completely understand wanting to remain undisturbed while on vacation.
We hope that despite these items, you were able to enjoy your time in Jackson overall. Please let us know if you ever return to the area. We would love to welcome you back for a seamless experience!
All the best,
The Outpost Crew
par un voyageur
Great 4-person condo convenient to all Jackson area activities
Publié le 25 juill. 2024 sur HomeAwayWe enjoyed our stay at Spruce 10 and found the listing description and photos accurate. Perfect size for 4 adults. Any more people would be a very tight squeeze. The kitchen was very well equipped and the location was perfect for access to GTNP, the town of Jackson, Jackson Hole Mountain Resort, the airport and restaurants. The key did not work when we arrived and the maintenance team remedied the issue promptly. The decor is pleasing, the beds were comfortable, the bathroom is a tight squeeze and needs updating, but everything was very clean. The unit could use better lighting (only one bedside lamp) and no overhead light in the dining area. None of these minor inconveniences were deal breakers and we would gladly stay here again on a return trip to the area. The location is also in a neighborhood with pleasant streets for walking/biking and there are several small shops we patronized for groceries and baked goods. We had a great time!
par un voyageur
Would stay again!
Publié le 7 août 2023 sur HomeAwayThe condo was as described, and any time small matters happened, the Outpost Crew was quick to respond and address the issue. Would definitely stay here again in future travels.
Note for future travelers: this property could fit four people comfortably, and six large adults would be a bit of a squeeze, but it is a good spot and is just a short drive to Jackson, the Teton Resort, Snow King Mountain, the Snake River wilderness, and GTNP.
par un voyageur
Worked for our stay but internet and faucet didn’t work well.
Publié le 6 août 2023 sur HomeAwayIt was nice being close to Jackson and this place while small but was definitely better than a hotel room for our family. Unfortunately, the internet did not work. We reached out to the property management and they were responsive to try and fix the issue and ended up bringing us a hotspot the next day but since the phone signal was not great it wasn’t much of an improvement. The shower faucet was stripped and difficult to turn on/off, which they sent someone out the next day to fix as well. They fixed the hot water but the cold water faucet was still nearly impossible to turn off/on. We wasted a lot of time trying to adjust this when we showered. We enjoyed seeing a Mom and baby moose on our drive home two evenings!
par un voyageur
Wyoming
Publié le 23 juill. 2023 sur HomeAwayLocation was great. Management was very helpful
par un voyageur
Publié le 10 juill. 2023 sur Expedia
par un voyageur
Good location
Publié le 10 juill. 2023 sur HomeAwayBedrooms were nice, bathroom in need of remodeling
Commentaires de Gestion de l’hôtel
15 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi David,
Thank you for taking the time to review your recent stay at Spruces 10. We are glad to hear you enjoyed the bedrooms and appreciate your feedback regarding the bathrooms. We have made sure to pass your comments along to the homeowner. While bathroom updates are not planned for the near future, it is important that our listings are always accurate, and will be sure to update the photos if they decide to renovate.
We hope that you enjoyed your stay and time in Jackson overall. Please let us know if you ever return to the area. We would love the opportunity to welcome you back for a 5-star experience.
The Outpost Crew
par un voyageur
Perfect!
Publié le 26 juin 2023 sur HomeAwayThe beds were super soft and comfy, the living area was cozy and just the right size. The bathroom was a little snug but still met our needs. We will use Outpost every time!
par un voyageur
Great stay
Publié le 30 mars 2023 sur HomeAwayGreat stay for a ski trip!
par un voyageur
Fine place, kitchen could use some work
Publié le 21 sept. 2021 sur HomeAwaySuitable place in a nice location close to beautiful mountains, outside of Jackson. Kitchen wasn’t super well stocked for cooking, if that’s what you’re looking for, and not a great bathroom/shower, but otherwise fit our needs.
