Avis Ski Rider Hotel

Hi Deborah, Thank you for your email and for choosing to stay at Ski Rider. We are happy to hear you had a positive experience with our staff. Parking is unallocated but spread throughout the property- apologies if this was miscommunicated to you. Reception can be unreliable due to our national park location but we do have boosters in the main building with free guest wifi and 2x TV lounges with Netflix for guest use. Our hotel is designed for those who wish to explore the area and beautiful national park. Our rooms vary from double/twin-share to 6-share rooms to accommodate families but are all private with ensuite bathrooms. Thanks again!

Thank you for taking the time to write a review for us.

Thank you!

We appreciate your positive review. We have many wonderful comments regarding our staff and the 'vibe' throughout our hotel. We are pleased we could be part of creating a memorable snow holiday for you.

We are disappointed that you do not feel as though you received appropriate assistance from reception whilst you were here. We don't normally provide assistance with transport to airports. Perhaps the receptionist you spoke with misunderstood your requirement. We are able to suggest transport companies who provide transfers and I believe that in this instance, because your phone did not receive service, that the receptionist offered you the use of our office phone. In relation to your small wound, I apologise. In many instances we can help by providing items from our first aid kit. It is unfortunate that at the time when you made your request at reception another guest in the hotel was experiencing a major medical emergency. If our receptionist trivialised your request, it would only have been due to her attention being diverted. We are sorry that you were not assisted on this occasion as all our guests and their well-being is of the upmost importance to us. Your request for an individual $500 cash out transaction was refused based on company policy. Ski Rider is situated in a bush setting 20km away from the nearest town. The town of Jindabyne is a regional base with banking facilities operating as a reduced service. Most of our guests operate on a cashless system, paying with credit card or using eftpos facilities. Ski Rider carries only a limited amount of cash on premises. We have a cash out limit of $100. Three members of your party were able to withdraw $100 each. The receptionist you spoke with was happy to perform these transactions for you. We take great pride in providing all our guests at Ski Rider, with the best experience possible, this includes all nationalities, religious denominations, genders, guests with disabilities etc. We are sorry you felt you were excluded from this.

Thank you for your 5/5 Review.