Note fondée sur 535 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,6 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
bonne étape entre Atlanta et Nashville
Publié le 21 août 2019 sur HotelsBon petit motel pour une étape à mi chemin entre Atlanta et Nashville si l'avion de Paris arrive à 14h00. Restaurant mexicain en face ou nous sommes parfaitement accueillis. À 15 mn de la distillerie Jack Daniels pour la première visite du lendemain, d'ailleurs ne pas hésiter à s'attarder dans l'historic village d'a côté.
Commentaires de Gestion de l’hôtel
23 août 2019 par John GM, Gestion de l’hôtel
Thank you for your business we hope you felt as if we cared about you while you were here.Sometimes translation can cause misunderstanding. We enjoy taking good care of our guests. Thank you and come back soon!
par CAZORLA
Très bon hotel pour une halte sur la route
Publié le 21 juin 2017 sur HotelsBon hotel, très propre, personnel très accueillant, rien à redire
Commentaires de Gestion de l’hôtel
28 juin 2017
Thanks for choosing to stay with us, while traveling the USA with your family. Enjoy your time in the states!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Checkin was easy and smooth. Room had all ammenities. Breakfast was good and staff very friendly & great customer service. Enjoyed our stay.
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Kaitlin Edinger, General Manager, Gestion de l’hôtel
Thank you so much for your review Sherry! We are delighted to see that you had such a nice stay with us! We hope to see you again soon!
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Kaitlin Edinger, General Manager, Gestion de l’hôtel
Thank you so much for taking the time to leave us your review David! We appreciate your business and hope to see you again in the future!
par un voyageur
Publié le 7 sept. 2024 sur Hotels
We picked this Best Western Inn because we knew they usually have a good reputation, and we were not disappointed. The lady at the front desk who helped us check in the night we arrived, I believe her name was Karen, was just as sweet as could be and made us feel very welcomed. The room was nice, and you could tell they were cared for, and they were updated. The only downside, was for our room to not be muggy, we had to crank the ac down to 68 throughout most of our stay. So it got a little cold, but raising the temp allowed the room to get humid and hot. Breakfast was amazing, we loved the biscuits and gravy, and the option of blueberry waffle mix. Overall, I would recommend to anyone looking for a hotel in the area!
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Kaitlin, Gestion de l’hôtel
Dear Neesa,Thank you for taking the time to complete the survey about your recent stay at our property.We truly appreciate your feedback and are delighted to hear that you had a positive experience with us. It’s wonderful to know that you found our front desk staff, especially Karen, to be welcoming and helpful. Karen appreciates the compliment, as well.We’re also pleased that you enjoyed the condition of your room and the breakfast offerings, including the biscuits and gravy and blueberry waffle mix.I apologize for the inconvenience you experienced with the room temperature. We will review this issue to see how we can improve our HVAC system to ensure a more comfortable environment for future guests.Your comments are invaluable in helping us enhance our service and guest experience. We look forward to welcoming you back and hope to exceed your expectations on your next visit.If there is anything I can assist with in the future, please don’t hesitate to contact me directly at 931-967-9444.Thank you once again for your feedback. Best regards,Kaitlin EdingerGeneral ManagerBest Western Inn
par un voyageur
Not too bad
Publié le 28 août 2024 sur HotelsNo hot water in shower.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Kaitlin Edinger, General Manager, Gestion de l’hôtel
Thank you for taking the time to leave us your review Dan! I am terribly sorry that you didn't have hot water. I truly appreciate your honest feedback. This helps us correct this problem for all future guests. We hope to see you again so that we can provide a much better experience!
par un voyageur
Publié le 19 août 2024 sur Expedia
First of all, there have bad smell.. stinky in the room.
And bed sheets are dirty, It felt very damp, the humidity in the room was very high... and it didn't feel safe...
Commentaires de Gestion de l’hôtel
21 août 2024 par Kaitlin, Gestion de l’hôtel
Dear Ted:We are really sorry to hear about the issues you encountered during your stay. Your feedback is important to us, and we want to assure you that we take these concerns very seriously.The smell and dampness you described are certainly not up to our standards. We will address this with our housekeeping and maintenance teams immediately to ensure that all rooms are thoroughly checked and maintained to prevent such issues in the future.Regarding the cleanliness of the bed sheets, I apologize for this to even be in question. The bedding was clean, but the room was very humid. We truly regret your discomfort, and we deeply apologize for not exceeding your expectations. We will review our procedures to ensure that all linens are inspected and maintained properly.Safety is a top priority for us, and I’m sorry to hear you didn’t feel secure. If you have any specific concerns, please let us know so we can address them directly.Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a much-improved experience in the future.Warm Regards,Kaitlin Edinger, General Manager
par un voyageur
Publié le 12 août 2024 sur Expedia
I liked the pool and the location. Great parking right at the door which is great, the breakfast was awesome as well. Only thing i didnt like was none of the maids spoke english which made it hard to ask for towels and such. But they still did a great job cleaning the room.
Commentaires de Gestion de l’hôtel
21 août 2024 par Kaitlin Edinger, Gestion de l’hôtel
Dear Michael,Thank you for sharing your feedback! I'm glad to hear that you enjoyed the pool, location, and convenient parking. It’s great to know that the breakfast exceeded your expectations as well.I apologize for any inconvenience you experienced with the language barrier when requesting towels. We appreciate your understanding and are pleased to hear that the cleaning staff did a great job with your room despite this challenge. We’ll look into ways to improve communication to ensure that all our guests have a smooth and enjoyable stay.Thank you again for your valuable input, and we hope to have the opportunity to welcome you back in the future!Warm Regards,Kaitlin Edinger, General Manager
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Everything was great! Customer Service is impeccable. The lady working last night deserves a raise! So nice to have someone so helpful! Kind! And Caring!
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Kaitlin, General Manager, Gestion de l’hôtel
Thank you so much for taking the time to leave us your review Stephanie! I am so glad to hear that you had such a wonderful experience with our hotel and our staff! We hope to see you again on your next trip!
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Breakfast is great for being complimentary. Fritata we pretty good.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Kaitlin, General Manager, Gestion de l’hôtel
Thank you so much for your review Martha! I am glad to see you enjoyed our breakfast! Hope to see you again soon!
