Note fondée sur 155 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Delightful Winchester stopover
Publié le 22 sept. 2024 sur HotelsA great place for a relaxing visit to this beautiful city of Winchester. Our large top floor room had lovely views across the Cathedral and town. So central, yet so peaceful. Walkable to just about anywhere here,including the railway station.
A quaint old pub, with great accommodation and a very hearty breakfast included. Room facilities are excellent.
Would recommend attending an Evensong service at the Cathedral… a great and spiritual experience, which doubles as an opportunity to explore this ancient Gothic masterpiece. We did this, with a bonus of a recital on the famous “Father Willis” organ.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Manager, Gestion de l’hôtel
Thank you!
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Great staff! Loved the quaintness of the property and the proximity to the cathedral.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Manager, Gestion de l’hôtel
Thank you!
par un voyageur de Richmond
Publié le 5 sept. 2024 sur Expedia
Very clean and quiet. Great staff. Would stay here again
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Manager, Gestion de l’hôtel
Thank you!
par un voyageur
Publié le 5 sept. 2024 sur Expedia
It was a pleasant surprise.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Manager, Gestion de l’hôtel
Thank you!
par un voyageur de Bothell
Publié le 29 août 2024 sur Expedia
Excellent location, friendly staff and always ready to help. Their food option is also great. The room is clean and comfortable.
Commentaires de Gestion de l’hôtel
29 août 2024 par Manager, Gestion de l’hôtel
Thank you for your feedback, much appreciated!
par un voyageur
Publié le 28 août 2024 sur Expedia
We were allocated the Allwyn & Little room which we assume is the
Deluxe Double Room, 1 Double Bed, Ensuite, City View which we paid £179 for.
Room was spacious but the bathroom was tired. Damp on the walks, black mold on the window frames and a previous guest body hair in the bath and on the bath mat. Bed was very creaky.
The hotel is old ( which we knew) but does not have double glazed windows. We were woken at 3/4/5 by vehicles outside loading and unloading and managed to get back to sleep at around 5:30am only to be woken again at 7 by the council jet washing the pavement outside our window for 40 mins. We decided to get up and go for a walk as the noise was unbearable. There is no information anywhere that says the room may be noisy, nor did I find any guest reviews advising this. We must have been extremely unlucky. This is not acceptable when paying £179 for a room in any hotel.
The hotel description says that there are views of the cathedral & green. We could not see the cathedral or the green as there was a huge tree outside the window.
The kettle in the room had not been emptied from previous guests and the cupboard that house the condiments was grubby and had tea & coffee stains on it.
The breakfast was good and spent around £180 on drinks & food during our stay.
I am in the hotel business and am meticulous about where I stay when on my personal travels. This was not a good stay and compensation is due as we did not rest.
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager, Gestion de l’hôtel
Dear guest, we're really sorry for the problems you experienced. The Osborne and Little is one of the most popular rooms in our hotel, facing the city museum square. The room facing the cathedral green is the Zofffany room, adjacent to the Osborne room. These two rooms are sold together in the same category on third-party online travel agents. To ensure you secure your preferred room please always book direct with the hotel. One of the advantages of being situated in the city centre is our close proximity to local amenities and attractions, such as the Great Hall and the cathedral. However this does mean that from time to time guests will experience noise as the city wakes in the morning. It's frustrating but we cannot be held responsible for when the council decides to clean streets and empty bins. We have added secondary glazing to this room to minimise any potential for disturbance, and there are also ear plugs provided in the guest amenities. Thank you for pointing out the housekeeping and maintenance issues. I am surprised to hear about the poor standard of cleaning - this is not something I am used to hearing. I have already passed on your comments to the housekeeping team. The bathroom does need some maintenance to the walls and windows - it has already been scheduled for repair once the busy summer season has come to a close. We will do what we can to make a temporary fix in the meantime. I am pleased to hear you enjoyed the breakfast and friendly service. Once again, I am sorry for the problems you experienced - as you can see from the hundreds of positive reviews of our hotel this is an unusual occurrence.
par un voyageur
Publié le 26 août 2024 sur Expedia
Lovely stay and breakfast
Commentaires de Gestion de l’hôtel
26 août 2024 par Manager, Gestion de l’hôtel
Thanks
par un voyageur
Brilliant location
Publié le 18 août 2024 sur HotelsGreat location & fantastic room. Perfect to explore Winchester.
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Thank you!
par un voyageur
Great little place
Publié le 13 juill. 2024 sur HotelsAmazing. Above and beyond what we were expecting. Great location. Breakfast superb. Will definitely be coming back when we are in the area.
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Manager, Gestion de l’hôtel
Thank you!
