Note fondée sur 950 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2022 sur Expedia
Room was very small with no window, only a skylight. Was difficult to charge items (drinks, breakfast...) to room, had to pay upfront
Commentaires de Gestion de l’hôtel
6 oct. 2022 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Trevor, Thank you for your review, we appreciate you sharing your experience. We offer all guests upon check in if they would like to pre-authorise a card on to their room so that they can charge things to their room throughout their stay. Guests who do not take this option will need to pay as they go. Sorry for any inconvenience. As a city hotel, some of our rooms do indeed only have windows in the roof, though with location this does not really impact views. Again, please accept our apologies for any inconvenience.We hope to welcome you for another stay soon. Best regards, The Guest Experience Team
par un voyageur
Publié le 9 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2022 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Lionel, Thank you for your great review. We are so pleased you enjoyed your stay with us and thank you again for taking the time to share your experience. We look forward to welcoming you back again, and should you need any assistance, please do not hesitate to reach out. Kind regards, Team Winchester
par un voyageur
Publié le 16 févr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2022 par Jonas Yang, Gestion de l’hôtel
Dear Christopher,
Thank you very much for taking the time to share your feedback regarding your visit to The Winchester. We genuinely value and appreciate your feedback.
I am delighted to hear that you enjoyed the experience in the hotel. Thank you also for your kind words.
We look forward to welcoming you back to The Winchester Hotel & Spa in the near future.
Kind regards,
Jonas Yang
Operation Manager
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Clifford,It is truly delightful to learn that your experience at The Winchester Hotel & Spa was marked as 'excellent'. Your feedback is invaluable to us and we are thrilled that we were able to meet your expectations.We strive to provide our guests with memorable experiences and are delighted to read that our efforts have been recognised. It is always our top priority to ensure our guests leave with positive memories.Once again, thank you for your high praise. We look forward to welcoming you back for another wonderful stay in the future.Best regards,The Winchester Guest Experience Team
par un voyageur
Perhaps gets it's 4 starts because of the spa? 3☆?
Publié le 30 juill. 2024 sur HotelsThe approach to the hotel isn't good! Through the public car park, past the public toilets.
The room had a few cobwebs, bathroom fittings loose. Looking a little tired.
Commentaires de Gestion de l’hôtel
3 août 2024 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Richard, We are sincerely sorry to hear that your experience didn't meet your expectations. Your remarks about the approach and condition of the room are noted. Ideally, our guests should feel comfortable and relaxed from the moment they arrive. Priding ourselves on maintaining a high standard of cleanliness and comfort, it seems we didn't quite meet this standard during your visit. While we cannot alter the location of the hotel, we do ensure that our internal environment is always up to par. Please accept our apologies for any inconvenience caused. Your feedback helps us strive for continual improvement and deliver an exceptional experience to all our guests.Best regards,The Winchester Guest Experience Team
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par The Guest Experience Team, Gestion de l’hôtel
Dear Guest,We are grateful for your feedback on your stay at The Winchester Hotel & Spa. While we are pleased that you chose us for your accommodation needs, we understand that your overall experience was deemed as fair.Your feedback, though concise, provides crucial insights for us. While we strive to provide the highest level of service and comfort to all our guests, we understand that there may be areas where our efforts could be improved. Your experience matters to us. We hope that despite the fair rating, you'd give us another opportunity to serve you better in the future. Best regards,The Winchester Guest Experience Team
par un voyageur
Publié le 17 juill. 2024 sur Expedia
Great hotel with fantastic pool and spa. Great restaurant. Friendly staff. A bit far from town and the cathedral.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Kerrie,We are pleased to hear that you enjoyed your stay at The Winchester Hotel & Spa, particularly appreciating our pool, spa, and restaurant. Our staff will be glad to know that their friendliness added to your experience.Your feedback regarding our location is noted, and we understand that each guest has different preferences. Our tranquil setting, a little away from the hustle and bustle, is usually appreciated by our guests for the relaxing atmosphere it provides. We look forward to welcoming you back the next time your travels bring you to Winchester.Best regards,The Winchester Guest Experience Team
par un voyageur
Publié le 17 juill. 2024 sur Expedia
I enjoyed the hot tub. The hotel was conveniently located and well maintained. The room was very comfortable.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Susan,Your recent review has truly brightened our day. It's wonderful to hear that you thoroughly enjoyed your stay with us at The Winchester Hotel & Spa, found the location convenient, and appreciated our well-maintained facilities.We're delighted that you were able to take advantage of our hot tub and found your room to provide the comfort that we always aim to deliver. Your positive feedback is a testament to our continuous efforts to provide our guests with an ideal experience.We hope to have the pleasure of welcoming you back very soon.Best regards,The Winchester Guest Experience Team
par un voyageur
Publié le 14 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juill. 2024 par The Guest Experience Team, Gestion de l’hôtel
Dear Daniel, Your excellent rating has filled us with joy. We are delighted to know your stay at The Winchester Hotel & Spa was memorable and met your expectations. It's always a pleasure to provide an exceptional experience for our guests. Looking forward to welcoming you back in the future. Best regards,The Winchester Guest Experience Team
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Nice hotel, pool and spa a bit on the small side
Commentaires de Gestion de l’hôtel
16 juill. 2024 par The Guest Experience Team, Gestion de l’hôtel
Dear Andrew,We're delighted to hear that you enjoyed your stay at The Winchester Hotel & Spa. Your kind words regarding our hotel are highly appreciated.We understand that our pool and spa facilities may not have fully met your expectations, and we're sorry if they felt a bit on the small side. Our aim is always to provide a comfortable and relaxing environment for our guests to unwind. Your feedback is valuable, providing us with insights to continuously improve the guest experience. Best regards,The Winchester Guest Experience Team
