Note fondée sur 937 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2024 sur Hotels
Hôtel agréable, bon repas, petit déjeuner sympa et personnel très agréable.
Commentaires de Gestion de l’hôtel
12 août 2024 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Legeay,Your excellent rating is truly gratifying to receive. It is wonderful to hear that your stay with us at The Winchester Hotel & Spa met your expectations. Our team strives to deliver an outstanding guest experience, and it's reassuring to know we succeeded in this endeavour during your visit. We are eager to welcome you back in the future for another memorable stay.Best regards,The Winchester Guest Experience Team
par un voyageur
Publié le 29 sept. 2022 sur Expedia
Room was very small with no window, only a skylight. Was difficult to charge items (drinks, breakfast...) to room, had to pay upfront
Commentaires de Gestion de l’hôtel
6 oct. 2022 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Trevor, Thank you for your review, we appreciate you sharing your experience. We offer all guests upon check in if they would like to pre-authorise a card on to their room so that they can charge things to their room throughout their stay. Guests who do not take this option will need to pay as they go. Sorry for any inconvenience. As a city hotel, some of our rooms do indeed only have windows in the roof, though with location this does not really impact views. Again, please accept our apologies for any inconvenience.We hope to welcome you for another stay soon. Best regards, The Guest Experience Team
par un voyageur
Publié le 9 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2022 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Lionel, Thank you for your great review. We are so pleased you enjoyed your stay with us and thank you again for taking the time to share your experience. We look forward to welcoming you back again, and should you need any assistance, please do not hesitate to reach out. Kind regards, Team Winchester
par un voyageur
Publié le 16 févr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2022 par Jonas Yang, Gestion de l’hôtel
Dear Christopher,
Thank you very much for taking the time to share your feedback regarding your visit to The Winchester. We genuinely value and appreciate your feedback.
I am delighted to hear that you enjoyed the experience in the hotel. Thank you also for your kind words.
We look forward to welcoming you back to The Winchester Hotel & Spa in the near future.
Kind regards,
Jonas Yang
Operation Manager
par un voyageur de Hanover
Publié le 22 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 oct. 2024 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Lynn, It is truly uplifting to know that you have rated our hotel as excellent. We strive to ensure that all our guests have a remarkable stay and your feedback confirms that we are on the right track.Should you stay with us again, we look forward to welcoming you back and continuing to meet your expectations with the high standard of service that you have come to appreciate. Best regards,The Winchester Guest Experience Team
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Great stay - this is the second time we have stayed here and we found staff friendly whilst providing excellent service. The spa and treatments are relaxing and easily accessible. We also enjoyed dinner in the restaurant which was both well prepared and a reasonable price. We would stay here again.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Felicity,Your kind words and continuous support truly brighten our day. It's wonderful to learn that you had another enjoyable stay with us, and that the friendliness of our staff, the relaxing spa treatments, and the culinary delights at our restaurant contributed to a memorable experience.Your eagerness to return is the highest compliment we could receive. We look forward to welcoming you back in the near future for another splendid stay at The Winchester Hotel & Spa.Best regards,The Winchester Guest Experience Team
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 oct. 2024 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Lynne,We regret to hear that your experience did not entirely meet your expectations. At The Winchester Hotel & Spa, we strive to provide an exceptional experience to all our guests. Your feedback is essential for us to continuously improve our services. We hope to have the opportunity to welcome you back and provide you with a truly satisfactory stay in the future.Best regards,The Winchester Guest Experience Team
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Great stay overall. Easy parking, even though it was paid. Rooms were a bit of a maze to find up and down and around, but with the older building floor plan, was expected. Restaurant was nice and was open till good time. Only con, the shower was impossible to get the correct temperature and pressure and the overhead rain shower never worked. Would recommend!
Commentaires de Gestion de l’hôtel
13 oct. 2024 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Edith,We are pleased to hear your overall experience at our hotel was enjoyable. Your understanding about the unique floor layout, owing to the age of the building, is greatly appreciated. We are also delighted that you enjoyed our restaurant and its convenient hours.We regret to learn about the inconvenience you faced with the shower. Please accept our sincere apologies for the same. Your feedback is extremely valuable to us as it helps us improve.We are grateful for your recommendation and look forward to welcoming you back soon.Best regards,The Winchester Guest Experience Team
par un voyageur
Publié le 12 oct. 2024 sur Expedia
The room and bed was comfortable. Staff were very friendly and keen to make my stay pleasurable. However, I object to having to pay for parking at the hotel when I am bringing business to the establishment. I was also appalled at being charged £10.95 for a large glass of merlot - more than a bottle would cost. It leaves one with a sense of being ripped off. Had they charged less, I would have drunk more and the hotel would have made more of a profit.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Graham,It is indeed a pleasure to learn that you found comfort in our rooms and cherished the warmth of our staff. We strive to create a delightful experience for all our guests.However, it seems that certain aspects of your stay did not meet your expectations. Your concerns regarding the parking fees and the pricing of our beverages have been noted. It is our constant endeavour to provide services that are value for money, and we regret that you felt otherwise. Your feedback is important to us and it helps us to understand the areas where we could possibly enhance our guest experience. We hope you will give us an opportunity in the future to provide you with an exceptional stay.Best regards,The Winchester Guest Experience Team
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Hotel room was clean, spacious and of a good standard. Spa was well equipped although changing rooms were not very clean and the jacuzzi water was dirty
Commentaires de Gestion de l’hôtel
13 oct. 2024 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Guest,We are pleased to hear that you found our rooms to your liking, both in terms of cleanliness and space. It is always our aim to provide a comfortable and relaxing environment for our guests.However, we regret to learn about your experience with our spa facilities. Maintaining a high standard of cleanliness across all our facilities is of utmost importance to us. We want to assure you that this is not reflective of the experience we strive to offer.Your feedback is invaluable to us and helps us improve. We look forward to having the opportunity to welcome you back in the future, with the hope of delivering an even better overall experience.Best regards,The Winchester Guest Experience Team
